Rallye Motors

Im going 5 stars, couldn’t find something to complain about. Actually sealed the deal for the car we wanted over the phone with Jay Johanas, he was professional, courteous and kept his word to the penny on what he offered. Car was prepped on time, Jay went over entire vehicle to ensure we understood all the options. Great job, hope to return for next vehicle. Just a note that this was the Mercedes Benz dealership !!!

I would like to share with you the worst costumer care experience I ever encountered in my entire life. I have been leasing Mercedes-​Benz cars for over twenty years, and every time I go to Rally Mercedes they are always at least 100 dollars per month higher than Fairfield Mercedes dilership in Connecticut. I reside at East Hills Roslyn Heights and I do go to Mercedes-​Benz of Fairfield to get my car every time. Firstly because of the better price and secondly because of the excellent costumer service. Today I was returning my E350 coming off the lease to Rally where I encountered despicable behavior by two general
managers Ty Klipstein and Jeff Friedberg who denied me a ride home because I did not purchase my car at Rally. I would like to remind you that I reside two minutes away from this dealership. This were the exact word that they told me «since you saved so much money not leasing from us, you should have enough to pay for the cab». This is not the kind of costumer service you would expect from any dealership especially Mercedes-​Benz Rally.

Lou in sales was personable and a pleasure to deal with. He was great at following up with me and answering all of my questions with detail. He will do his best to find you the car with all of the options you want, if you don’t want to order a customized one and wait for it.

I called this dealership over two weeks ago to get a price on a car. The receptionist said she would leave my number with a sales rep. I questioned why she wasn’t able to tell me. She said only sales reps could. And then she proceeded to get my number from the caller ID. It took two hours for a rep to call me. In the mean time I called another dealer and their receptionisttold me right away. It has been two weeks and iI get calls every day and voicemails every 4 days. They don’t take the hint I’m not calling them back. PLEASE STOP CALLING.

Have the 650 convertible. Leased it 14 months ago and am on my 6^th flat tire. When I mentioned to sales manager at rallye AND to BMW Corporate that car should NOT have this many defective tires in such a short time, they became completely non responsive. Do not buy this car unless you like the feeling of being ripped off You’d do better with a Mazda

I would have given dealer a decent review, except the after sale follow up is terrible. I never received a temp registration (which might have been my mistake by not noticing it) so I will let that slide, however I told the dealership 3 times that I needed it mailed to a different address, they replied that it comes from DMV and they don’t see the regi. However it was sent to them and they mailed it to the wrong address (I never got it) so I had to put my old one on and after 4 tickets later still no regi. 4x$ 65 a pop equals 2.5 months of smart lease payments. I also referred 2 people to dealer and no cal back or follow up. Sorry but I would go to the manhattan dealership next time. I love the car though!