DoubleTree Hotel

Everything here was pretty standard, but the front desk staff had issues with the corporate card booking. Several coworkers and myself all booked rooms through the same site (Concur). However, when we arrived, I was required to pay using a personal card, because for some reason they could not use the corporate card that was used during booking. However, my coworkers were able to complete their check-​ins using the save corporate card.
Aside from that, everything else is pretty standard for a Doubletree: decent bar, warm cookies, nice rooms.

Nicely decorated. Room was comfortable. Room service was not overly helpful but the steak was actually cooked perfectly. The meal was good. Reception was friendly. Morning buffet was free for my diamond status and actually no better than a Hampton Inn. Not as good as I have had in other double tree. That is the reason for a 4 star. I would stay here again.

I came here almost 3 months ago and I still remember the faces of the employees that made my stay extremely welcoming.
I was here for work travels and upon my arrival I was greeted by a very kind woman who gave me a warm cookie, yes it’s just a cookie, but it’s the little things that count. That night, since it was late, I decided to order room service. When I called, I placed my order, but the woman who brought my food brought me the wrong drink, she returned with an extra can of soda as a way of apologizing to me. I thought that this was extremely thoughtful and kind, yes, it’s just a can of soda but it was a grand gesture. She apologized profusely. I was taken aback because it was only a can of a soda but it was how she made up for it that just goes to show the kind of people that work for this hotel. The food was okay, nothing spectacular but it was not terrible.
My room was clean and not to mention that the bed was extremely comfortable. The restaurant in the lobby was excellent, and everyone I encountered in this hotel was accommodating. Smiling faces as well as a happy attitude.
I found this location perfect to where I needed to be in Roswell, as well as quiet and clean. Next time I am in the Roswell area, I will be sure to visit this hotel.
Thank you, DoubleTree Roswell! See you soon!

It’s a miracle that this hotel has been given a 3 star rating. People can be so kind! We hosted my brother’s wedding here over Thanksgiving and had multiple ballrooms and hotel rooms reserved. Each room had an issue. One night, there was no WATER in the hotel. Our guests couldn’t take a shower nor use the toilet for 4 hours and had 2 kids staying with them. Another guest waited 40 mins for a pot of coffee (and it wasn’t even Starbucks). They didn’t have staff to pick up after the guests had finished their dinner. They didn’t provide serving utensils when we were supposed to have as part of the serving package that we paid over $ 40 a person for. Their staff had no idea what they were supposed to do and after meeting the hotel manager, it wasn’t shocking at all. She was struggling so bad in trying to figure out what to do. Not sure why the hotel can’t have experienced staff or at least those who know or have heard of customer service. During booking rooms, Bill Erickson was AWFUL. Did not work with us at all despite how much money we spent there over 3 days. This experience has ruined the image of DoubleTree for us in general. We’ve stayed at DT a lot but after this, I’ll be bypassing any hotels, no matter which city. Hopefully they’ll get their act together and not ruin anybody else’s special occasion. EPIC FAIL.

Our wedding weekend literally would have been perfect, had it not been for our awful experience with the DoubleTree.
The accommodations themselves were perfectly fine and did the trick for getting ready. My parents booked one of the suites, which we used to host a hospitality suite and the space worked quite well. However, this hotel had been recommended to us for a hotel block specifically by someone who had used the complimentary shuttles to get guests to their own wedding at St. Ann’s. Technically the hotel policy is that the shuttles will only go within a 5 mile radius, and the church falls just past that at 5.5 miles. When discussing with the coordinator Bill Ericson, he said that this wouldn’t be a problem and they would be able to make that work. I was so relieved! We immediately set up a block. My mom and I also met with Bill in person, and he again confirmed that running the shuttles just beyond the 5 mile radius wouldn’t be a problem.
When it came to the wedding weekend, the shuttle did take us to and from the church on Friday without any problems. However, you can imagine our surprise when the shuttle refused to come to the church to pick up guests after the ceremony, saying that we were outside of the 5 mile perimeter! It was the EXACT location where the shuttle had picked us up the day before. We tried explaining that we had discussed this with Bill and that it had been agreed that the shuttle would come to St. Ann’s, but they would not send one. Our guests, including grandparents all nearly 90 years old, were quite literally stranded. My dad then had to jump through several hoops to get our guests back to the hotel after the church service, which was not was he expected or wanted to be doing. Our saving grace was that we had booked an outside trolley that was carrying the wedding party; we made a rush adjustment to the schedule, cut out some of the planned photography, and sent the trolley rushing back to make a pickup at the church.
I expected when Bill heard about this that I would receive an apology. Instead, I was shocked to receive a standard, bland email in which he just said he was sorry if I was unaware, but the policy is that the shuttle will not go beyond a 5 mile radius from the hotel… as if we had never discussed this! I was not a very demanding bride, but I did expect all of our vendors to live up to what we agreed. I wish Bill had simply been honest with us rather than making false promises so we could have taken our business elsewhere for reliable service and a more pleasant experience. We brought the DoubleTree an incredible amount of business, and the treatment that my grandparents and parents received regarding the shuttle was simply disgraceful.

Room nice and front desk personnel very nice.
Dinner was some of the worst I’ve had. Chicken Oscar and they out a teaspoon of sauce on it. Dry and nasty. The potatoes were dried up and shouldn’t have been served. Thought it might be because it was near closing time but the breakfast and service was just as bad. Eggs over cooked and 3 tables in the place and the server had a full conversation with a fellow server for 10 minutes before greeting me. Save the money and don’t eat here

When my cousin announced she was getting married, I plugged the venue address into the HHonors website and found this place — a hop, skip, and a jump away from Roswell River Landing. My check-​in went smoothly, and everyone was pleasant when I had interactions with them. My favorite part, however, were the fresh baked cookies upon check in — they were delish!

I’ve stayed in this hotel many times and I have to say other than a few mishaps, this is a wonderful place to stay! It’s also the BEST place to stay in the Roswell area.
The rooms are comfortable and large in my opinion. (I may have always stayed in suites so don’t quote me) the outdoor pool has always been GREAT in the summer months.
The staff have always gone above and beyond to ensure that I have a great stay. Everyone from the desk staff to the restaurant and room service people to maintenance workers are wonderful.
I have to take a moment and talk about my favorite meal at any hotel I stay at hands down. The restaurant does some sort of Cajun penne pasta with seafood. Let me tell you I’d drive to a restaurant just for this dish. Everything about it is crafted perfectly. They don’t hold back on the seafood, the sauce is creamy and delicious and the penne pasta is a perfect choice.
I can’t wait to come back and stay just to eat it again!

Recently my family and I were in Georgia for a elite softball recruiting event for our daughter and had a terrible experience at this location. We travel every weekend of the summer and found this property extremely disappointing. At arrival we were given a behavior form for our teenage daughter that we had to sign and return to them stating our 16 year old would not be disruptive in the hotel. Did I mention 16 not 10? For our 3 night stay the hotel hosted a family reunion and wedding party. 2 of the 3 night wedding partiers were found up and down the hallways drunk and loud. We had to several times confront the partiers as did other guests multiple times between 2−3am. We paid a lot of money to have our daughter at this event and being required to be at the fields at 7am the 2am wake up was not beneficial. I notified the hotel and received a «sorry» response. Nothing more. We also seemed to be bothering the front desk when brought to their attention or ask for any additional assistance during our stay. 100% satisfaction was a joke! Many other options in this area. Stay elsewhere.

I recently had two different stays at this property, and left very impressed on both occasions.
Every single staff member I encountered here, from Front Desk Agents, to Guest Assistance Agents answering the phones, to the shuttle drivers were all professional and friendly.
Location wise, this property is very convenient if you need to be in the Roswell/Alpharetta/John’s Creek area. It is just around the corner from GA-​400, but far enough away that traffic noise is not a concern. There are several restaurants within walking distance, but be aware that this property is on a decently steep hill. If walking isn’t your thing, there is a complimentary shuttle that will transport you to locations within five miles of the property (including to/​from the North Springs MARTA station).
On my first stay at this property, I was given a Corner King Room on the top floor. The room was very large with a Junior Suite type setup including sofabed. The top floor rooms also have very high ceilings, making them feel more spacious than they really are. With the exception of a hair pin and a dirty curtain on the bathroom window, the room was spotless and very well maintained.
My second stay was a week later, and I was again given a Corner King Room, but on a lower floor. Even without the vaulted ceiling, the room had ample space, and minus a slightly different bathroom configuration, was identical to the room I had the week before. This time the room was spotless. It is very apparent that housekeeping here takes pride in their work and is very thorough.
I was originally supposed to be here for only one night again on my second stay, but after being banned from returning to the Homewood Suites Alpharetta for being unhappy with being given a dirty room (detailed in a review posted on their page here), I needed to extend my stay an additional two nights. The staff empathized with the situation, insisted that they would take much better care of me than the abysmal treatment I received by the HWS, and graciously allowed me to keep the same room despite being in a sold out situation for one of the nights.
This will definitely be my go to property on future returns to this area, and I can highly recommend it if you need to be in the North Fulton region of Atlanta.
I will attempt to upload photos at a later time.

The hotel is subpar to say the least. The customer service was the worst I’ve ever experienced. The front desk clerk was less than enthusiastic during check in. She appeared disgruntled after my husband and I request to be placed on the highest floor (since we were Hilton Honor Members). The following day my husband requested a warmed cookie, in which she replied, she was not able to do so because there were other check ins! Betti was unpleasant to say the least. Then to top off the bad service we were placed next to a family with a crying baby on Valentine’s Day

Not bad, but not great.
Comfy for business travel.
TV scrambles because of bad satellite reception.
Really friendly staff.
Great access to highway.

Great location near freeway and downtown Roswell. Get the Corner King Suite with refrigerator, huge comfy room, bed and pillows and go to downtown Roswell for dining. Friendly staff, awesome cookies and coffee machine in the bar. Bar is nice and cozy for a nightcap. Only complaint, pool area is a little small.

If you enjoy not being tempted to waste time watching TV, not wasting water by running it into the sink, making sure you watch your step and getting some extra exercise by running downstairs to have your key recoded this is the place for you! Reception on TV suddenly scrambles, sink is cracked so much it leaks and drips onto your feet, keycards don’t hold their program so they give you an extra (my two didn’t last for the 3 days I was here) and the elevator opened with a 6 inch drop… great on the back when you take a step with the unexpected drop in elevation! However, there was decent gym equipment with some functionality and a view of WAFFLE HOUSE from my room so I’m giving 2 stars instead of just one!

I think this was a nice hotel. The rooms were big, and the service was good. They gave us cookies at check in, and they were warm and gooey. We were there for a wedding, so the bar was attentive. The shuttle was slow, and late, but otherwise it was a great hotel!

Nice room, good bar although pricey, great service.

This is our go-​to hotel for company off-​site meetings since it’s so close to our office. They’ve got seemingly high rates, but they will «negotiate». For example, they wanted $ 300 for 10 people for internet (each day) but then decided that they could include it in the cost of the room. Then when we were actually there, we only needed their code to log in 1 of the 3 days.
It’s a decent meeting space, which they’ve recently updated. They get you with all the amenities ($ 70 for a projector screen, $ 350 for a projector each day, extra for flip charts, etc), so I suggest you go to the nearest office supply store instead.
I do have to give them credit for quickly moving us when we were first placed in a ballroom (yes for 10 people) but the howling wind created a high pitched whine that would’ve prevented any work. I’m glad that they had another option and didn’t hesitate to make it work instead.
You could eat at the hotel where the food isn’t bad and the service is decently friendly, but with all the good restaurants in the area, you’re better off making a short drive.

Just want to make it clear that I did get my cookie upon check in… but had to ask for it. To the previous reviewer who claimed they were out of cookies when you arrived I say «That is a severe travesty, and shouldn’t happen to anyone, ever!» except maybe a diabetic who shouldn’t be eating these cookies anyway even though they are soooo goood.
One of the reasons I liked it here is that I booked on Priceline and got a great price which made me value my stay, like they say, up to half off with priceline. Next, they did help me out when I rejected a smoking room and they found me a non smoking room. All the amenities were there and the maid service did a great job prepping the bathroom, etc. I appreciated and used the iron and ironing board and was glad I didn’t have to call room service for the delivery. Nice flat tv, many outlets for plugging in all your chargers, lap top, phone, etc. And to top it off, free internet… they are learning. If Roswell is your destination, and you have a car, this is a great location. Near restaurants, not far from downtown Roswell, easy on and off the ⁴⁰³⁄₁₉ and North or South to Atlanta. Took me about 45 minutes to get from the airport to here and I was driving slowly.

Nice location, lobby and landscaping.
— no shampoo or conditioner
— plenty of pillows, but all too soft
— hard bed
— nice linens
— room décor isn’t too spectacular
— pool area nice
— staff great
— breakfast is priced high
— Mmmmm… warm cookies

Stayed at the Double Tree off Holcomb Bridge a couple of weeks ago for a wedding. The hotel itself is very nice and clean, but it only gets 3 stars for the service.
When we checked in they didn’t have any cookies for us, something that the hotel is known for. They promised to deliver us some to our room within 10 mins, but they never showed. I wasn’t too disappointed, but a free cookie is always nice. :)
For the wedding the hotel provided a shuttle bus, but for only 2 time slots; and there were way more people than that going to the wedding that were staying at the hotel. We asked if they would add an additional shuttle for 6 of us and they said they would, but we would have to pay for the «complimentary» guest shuttle. Luckily we talked them into letting us have it «complimentary» and promised to hook the driver up good. That went fine.
The next morning I woke up to a bill under the door. My eyes opened wide in shock when it read that they had charged us $ 149 for the night, but when we booked it at $ 77. We complained to the front desk and they agreed to honor the original $ 77 bill that we signed upon check in.
Overall it is a real nice hotel, but needs to hire staff that is more knowledgeable and a little friendlier.
Also if the regular rate is $ 149 for a night, that is way too much for the area. Considering fine dining on Holcomb Bridge is Red Lobster. And also, breakfast is NOT included in the rate.