Honest-1 Auto

Honest 1 is my go to for auto care They provide excellent customer service, and are very attentive to the customers needs. They are willing to go the extra mile and check out any problems free of charge! They offer a great warranty, at no charge to back up there work. They also provide a thank you note with the name of the technician that worked on your vehicle, and some mints., which is a very nice touch. They have great hours, and are willing to provide local transportation, if needed. They even offer free coffee, and drinks while you wait. Check out Honest 1 for all your auto care needs you wont be disappointed!

I had a horrible experience with this place. I came here with my car for alignment issues. My car just would not align right after I had drove over something one night. I took it to one or two other places before deciding on this place. Bad idea. They looked at it and told me I needed an lower control arm (Right one), which I said fine and paid $ 637 dollars! (I still have the receipt) thinking it would solve the problem. I then drove the car after they installed it, and it was STILL not driving straight on the road. I took it back to them. They looked at it again and said this time that I also need a upper control arm! They did not have it there so they said they would order it. I said ok. I came back to the shop to have it installed on the day they told me to come and when I came they had gotten a BROKEN control arm… They said they were sorry and would send the broken one back and have them re-​ship another. I NEVER heard back from them since that day about that second control arm! I waited for a call or email, nothing. They basically left me in the dust with that. They said they would ship the broken one back, and have another one sent to them, and that’s as far as that went… I have no idea if it came in or not, or anything because they never again contacted me about it since they said they would order another non broken one. Horrible place that obviously doesn’t care. Save your time and money and go to people who will actually come through when they tell you they will order a part for you and not leave you hanging like they did with me. Never again.

I was the first person to arrive on a Monday morning at 8 a.m. having been told the Mercedes mechanic is only there M/​W/​F. I needed a B service and diagnostic for a «check engine» light. Asking how long it would be, was told the mechanic was finishing up one from Friday, so they gave me a lift home. Around 2:30 pm they called to say they could not find the problem and asked about plugs and coils of which I told them. When I did not hear back by 4, I started calling them but always got in the loop and could not reach anyone. Needless to say I did not hear from them before closing. The same thing with the phone this morning so I walked 1 ½ miles to see what was up. Basically they had not done anything, even the B inspection and there were 5 miles on my car clocked today. and if the mechanic does not work on Tuesday, why did they need to keep it anyway? Does that tell you something? I am female and would wager that the guys lined up behind me yesterday drove their cars home by end of day.
Since I work and need my car, the fact they did not bother to call and confirm they could keep it has cost me a lot of inconvenience and money. Girls, beware!!!

Great, thorough and fast service! They are so friendly and have a very comfortable waiting room.

Feels comforting to have mechanics I can trust. I have become a believer in keeping up on maintenance. So much cheaper than getting hit with an unexpected repair. Their complete checks keep both of my cars running great and they have some miles on them.

Best mechanic I’ve ever been to. In and out in 5 minutes, and with no charge! Any other mechanic would have found «something» catastrophically wrong with my car and told me it would be $ 1000 to fix! Will always bring my car here in the future and tell everyone I know to do the same.

I went there to have. My brakes checked
They drove my car around then they put the car on the lift and took off all 4 wheels and checked the brakes they said my brakes were fine. They said no charge for all that work.
Thank you Honest 1

I am new to the area and rely heavily on Unilocal.I was blown away by the customer service and professionalism of Honest-​1 Auto. I felt like a celebrity and treated like a valued customer from start to finish. I was informed step by step about the diagnostic process, prices, and their commitment to my service experience. Their staff and owner are very commited to your 100% satisfaction.
Once you have your «Honest-​1» experience you will be a loyal customer! I was so impressed with everyone I encountered during my time spent. I was also introduced to Dennos, the owner, who was super personable and visible. I will recommend everyone I know to take their vehicle to honest 1 from here on out!

Excellent customer service. Everyone greeted me with a smile and introduced themselves, including the manager. Jordan was extremely knowledgeable and patient and explained all of my options. No hard sales or scare tactics – just good advice, quality service, and very fair pricing. Speaking of quality, my brakes came with a 3 year warranty! I heard of this place from Unilocal and so glad I came here. Thanks guys!

The guys here were awesome! Being a female, I have never felt trusting of a mechanic until I got my brakes fixed by Honest 1. Tom & Alan really made me feel welcome & were so patient with my 18 month old daughter. They even shuttled us back home while my car was being fixed! Conrad answered all my questions about what he recommended fixing & helped me understand. I would recommend this place to anyone living in the area. I just wish we weren’t moving away so we could continue with their services in the future!

Sometimes you can’t rant and rave enough about great service. These guys keep you 100% informed on what their doing to your vehicle. The gentlemen working on my car stereo went out of his way, even working during his lunch break to figure out what was wrong with my car. That’s value in not only your services but your care to the customers, which is honestly what anyone ever really wants.

We were purchasing a car out of state and wanted to have it inspected but we had no network to rely on to find a mechanic in the Atlanta area. We found Honest-​1 by reading Unilocal reviews and went with them. The reviewers were absolutely correct, our experience was fantastic! They took really good care of us by being thorough and honest and even took us back to show us the items they found on the car itself. This mechanic has raised the bar for all mechanics in our opinion.

Love the guys at Honest 1! I had lots of questions with some major maintenance work to be done on my 100,000 mile car. Questions are answered honestly and in a way that a non-​mechanic such as myself can understand them. I never feel rushed through or under pressure to have services done (as with many auto repair places or dealerships). You guys are doing it right!

This place was such a stress free environment. I absolutely LOATHE taking vehicle to the shop. These guys make it easy, keep you informed and are truly honest auto mechanics. How can anyone ever trust what auto mechanics actually saying are true without the actual evidence in front of you. These guys go out of their way to show you what the problem is and make you understand what there suggesting isn’t phony. They took several moments out of their busy schedule to talk to me personally about my cars problems and as a customer I really appreciated that. I felt very comfortable being here because they are very welcoming. They respect you and treat you like family and do great work. These are the people you can really trust to live up to their name on their sign.

Honest-​1 is one of the auto care shops open past five. After leaving work late one evening, my car began to shake and the dash lights were flashing. After pulling over and making a few phone calls, it appeared that my alternator was finally giving up on me. I rolled into the parking lot 20 minutes to close and asked if anyone could please help me out. Not only was the staff very understanding of my predicament, they got me back on the road that same night. I live 40 miles outside of Atlanta, and if Honest-​1 hadn’t been open and willing to take my car at such a late time, I would have been stuck at a hotel and missed a day of work the next day, which I cannot afford. After having such a good experience, I’ve been back since to have minor maintenance taken care of. I am always treated with courtesy and respect. Thanks, Honest-​1! You’ve definitely earned my future business!

What a fantastic place. Not only do they do a thorough, excellent job without any pressure to get non-​essential work done, I just felt really at ease as soon as I walked in the door. I’m almost nervous to rate them well because I’d like a place like this to be my little secret. They deserve the business, though. Really one of the best shops I’ve ever been to.

This repair shop came very highly recommended as a lot of our neighbors have had work done here. I am extremely disappointed with the service and professionalism of the staff here. They miss multiple aspects of the safety check and only caught them after doing the test drive after completing the work. They also promised a 1.5−2hr delivery and it took 3.5hrs to get the work done and then wanted to keep it an additional 1.5−2hrs to fix the mistakes they missed on the safety check. They forgot to change the light bulbs as requested and would have forgotten the oil if I handed reminded them 2.5hrs into waiting.
They certainly have lost my business and I hope you think twice before believing their promises about time or the true safety of your vehicle.

Long overdue reviews!
Best mechanics in the town! LOL yes, reviewed by an Asian female driver. They are honest, extremely helpful, professional and personal!
They will honestly inform you what is «Necessary» to have and what is «Good» to have.
My first encounter was one year ago when my catalytic converter triggered my check engine light on. I was quoted 1 – 2 k in various repair stores when mechanics here informed me that they shall brush dusts first before they reached any conclusion. So they brushed off the dust, turned off the check light and charged me $ 0 for the service. You know what, the problem did not come back again! I appreciate how the mechanics here genuinely try to help customers out.
In addition to be extremely helpful, people here are very personal and friendly. My second visit was due to a minor tire issues. I came in with the expectation of fixing all but the mechanics told me I only need to repair one. As I had a doctor’s appointment in 2 hour, he even offered to get the component himself instead of waiting for it to be delivered. The whole service took him a few min and he charged me nothing but the fee for the components. I was very impressed with how professional and personal he was so I offered to tip him which he kindly declined (A funny story though, the store manager seems to quote me a higher price than the mechanic did, twice.) I trust all the people here so I really hope it is just an minor error.
Overall, I trust all the mechanics here who I truly believe are honest, professional and personal.

My wife and I went here for a quick oil change and to be honest, was met with a very condescending service writer. He reprimanded us for not having an appointment, which we understood and apologized, and said we could come back another time. However, the service writer was still able to slide us in.
The oil change was completed; however, I a little upset to find the oil level was at factory minimum specs. I had to go back and ask for some additional oil. They weren’t happy about it, but they did as I asked. However, I was quite frustrated to find that they told my wife is was being over cautious and that I shouldn’t have needed to ask.
That being said. They gentleman that did put the additional oil in was quite nice.

I’ve been here twice and they are wonderful from everything to the service and diagnostics! They get you in right away, and the waiting room is great! They don’t fit the stereotypical auto shop mold. They don’t overcharge you and try to sell you things you don’t need. They deserve 5 stars!