Sovereign Pest Control

Sovereign eventually returned my calls and set a new appointment. While I was still annoyed about the initial mishaps of the no-​call/​no-​show, they eventually got around to taking care of business.

Don’t go with this company! We received a letter from them after moving into our home 2 months ago. It stated that they have been trying to contact us regarding termite warranty. When you read the letter you assume they are the ones with the termite warranty to the house. Luckily, we remembered the company that had our warranty and verified it. It’s very misleading! They had our name and address information. The letter looks very convincing. Poor business practice!

Pros: They are always on time. Never had customer service issues. Haven’t seen too many water bugs since they sprayed. Inexpensive.
Cons: Spelled my name wrong on the account and can’t seem to change it after telling them many times. Their spraying for spiders and ants seem to be ineffective. Seems like it actually makes them appear even more. I guess their product isn’t strong enough. The service I pay for is not worth what I receive. I need these spiders gone and they are here to stay with Sovereign.

When I first moved to East Cobb I had absolutely no reference ( Unilocal was still on diapers back then…) to look for on pest control. Being a declared tree-​huger, I started looking for enviro options for one of the most non-​enviro services there can be. Pest, according to an impartial alien watching Earth, is precisely a label for a specie hiring professional services to systematically eliminate others.
The only that advertised itself on those lines (the enviro, not the alien one) was Arrow Exterminators. So I went on, hired those guys, basically for a roach clean up on a house that was closed for a while, and then some wild-​life control putting attic screens and the sorts to avoid squirrels and bats getting in. Because this is not a Arrow review (its being many years, and Im not a hater…), I will just say it didn’t work and I paid a premium for it. Service was confusing, actions were ineffective, and when the so called ‘regional general manager’ came on the phone to say he would personally handle the situation, I knew a change was needed (if Hardee’s regional gen mgr has to step-​in to get by burger right, Im out).
So I found Sovereign Pest Control by chance, one of those mail-​ins you never ask for. Gave them a call, they explained the options, good price, and the service has been impeccable all those years. I call, they come right away, always clean, respectful, on-​time and effective service. No bugs in, no bugging me. The next step for a 5 star? Getting the enviro type of stuff in their portfolio. As long, of course, as it does not mean stop working and becoming a lousy service– like those pointy guys.

This is the email correspondence, I have yet to hear from them a response.
To customer service:
when I originally called I informed the staff that I had a critter running around in the attic and that they would certainly be able to eradicate the animal. this is why I originally called and wanted service. I’m pregnant and cannot go up the attic and try to rid of the animal myself. I was assured that I had called the right place. I even mentioned possibility of a squirrel and never once did your agent said we don’t handle squirrels. when the technician arrived he informed he that due to liability reasons, he could not walk on my attic floor but assured me whatever was up there, wouldn’t hang out there long because it’s very hot up there during the day. I told him that I would hear the animal running up and down the ceiling from my bedroom every morning. He assured me that whatever was up there, was gone. he also sprayed my house for small insects, including little black ants in my kitchen.
just a couple of days later I heard the critter and even though I’m pregnant, I was bound to disprove your technician’s theory because I knew the critter didn’t go away. I was on the phone with your staff when I went to the attic and saw a squirrel. there was no doubt in my mind it was a squirrel and your staff scheduled another appointment the following week to help me get rid of the squirrel. i also asked them to not send the same technician and I told them that I was still having black ant issues.
the following week, guess who showed up? the same technician I did not want. i let him in and told him he was wrong about the critter and that the ants were still here. he told me those ants are hard to get rid off and sprayed again. this time he assured me it would work (by the way, it didn’t) I still have black ants.
as for the squirrel he said he will not go to attic and for me to buy moth balls and live traps. i asked why did i hire pest control if you won’t get rid of squirrels? he said they are protected by law. I told him not to kill but to trap but that is something he doesn’t do. i told him i was on the phone with your staff when I spotted the squirrel and the agent never said that, she never told me you can’t help me. he said he doesn’t know why I was told different information.
i called your atlanta office to complain, once again and that is when I had enough. too many conflicting stories and I still have the same problems.
Martha Cross
Sent from my iPad
On May 23, 2014, at 1:48 PM,
wrote:
Like I said, I’m not sure where the miscommunication was, but the contract is what we go by and I am unable to cancel it. Any further inquiries regarding this matter go to Stephanie, the Vice President. I understand that you initially emailed her and did not get a response, but she is the one that would have any authority in this matter from here on out. I will forward our conversation to her as well so she is aware.
Lisa
Southern/​Sovereign Pest Control
800−879−8869
Quoting Martha Cross
Why did your atlanta office tell me a lie then ?
I fired your company because they did not get the job done. I paid 85 dollars for 1 visit. Both your atlanta office and your technician continuously told me conflicting things regarding my pest problem. I was lied to in order to get my business.

Do not attempt to transfer a termite policy with these folks because they seem to be incapable of handling it.
I’ve had my termite policy with them for three years with mediocre customer service. Occasionally they pushed back when I asked for a mid-​year inspection, but nothing major. However, I recently sold my house and as part of the sale had to provide the buyer with a termite bond for a year. I called Sovereign, asked to extend the bond for a year, gave them the name of the home buyer and expected to be finished. Not so.
At this point I have had to call in 3 times, every time being transferred multiple (3+) times to different people, and each time being on the phone for more than 30 minutes, to finally get a written confirmation of the policy being paid and correctly applied to this account for the next year. For anyone who has sold a house, they will know that there are better things to spend time on. And of course the buyer is frustrated because they call in and keep hearing that the policy isn’t paid.
Buyers beware.