The Melting Pot

If the allure of cooking your own food in a slow-​paced (read: excruciatingly slow service) environment is appealing to you, then you will love The Melting Pot.
My last visit to this place resulted in waiting for a table, despite having made reservations (though it was a large party.) I believe we waited nearly 30 minutes to get seated. Once at the table, the service drew to an unexpected halt. I have seen turtles break speed records of the service here. It took nearly 4 hours to complete the four-​course event.
The server kept disappearing saying she would be returning with more water. This happened on at least 3 occasions and took a minimum of 15 minutes for that water to come out. I determined they must be bonding the hydrogen and oxygen molecules in the back then using an eyedropper to fill up the pitcher before bringing it out.
The most brilliant part was waiting for more apples. She indicated they were slicing them up and would be bringing them out in a minute. Either the apple slicing or the minute itself froze in time. Those things never did show up.
The food, like last time, was alright. There are many, many, many better ways to prepare food than dropping it into a hot bath. Thankful for good company. Last time here for me though.

Waited two hours at our table and never got our food. Was there for my daughter’s birthday with two of her friends. Finally got up and left. Miserable experience. Manager apologized but didn’t give us any reason to come back, which we won’t. Avoid this place.

Wow. We have been to the Melting pot many times — thank goodness because of last night was our first we would never return. Extra ungodly slow (3 hours) — horrible attention by waiter — when he did show up he was nice but clueless! Dropped off our main course fondue and didn’t turn it on — never apologized — had to sit with raw meat for another 30+ minutes while waiting. He was MIA for ever when finally another server asked if she could help. Eventually manager stepped in and comped drinks but not sure what the heck was happening. No explanations — just bad — very disappointing :(

Great food but poor service. The manager spoke to me like I had no right to complain. I was there for my birthday with my 2 kids and we were dressed casually. I guess I wasn’t dressed nice enough to be taken seriously or maybe single moms aren’t taken seriously. He told me I would be put on a list for better service next time. What an insult! Thanks for ruining my birthday.

I’d like to start by saying last night was the first time in years since I’ve last visited the Melting Pot… however, it was my friend’s first time. Our server Conner was amazing and her attitude really made the experience for my friend a great one. He was impressed at how well she explained the menu and more importantly how great the food was. After our meal I complimented the manager Anthony on a job well done and how well the night went. I can’t wait to come back to this place.

Our favorite restaurant with our favorite server, Connor! She is the friendliest, best cheese fondue making server ever! She always remembers our names and our favorites. Best food and wine for the price anywhere! Tina B

I went here for my birthday this past weekend. It couldn’t have been better! Our waitress, Conner, was a joy. She was very attentive, informative and suggested the perfect wine choice. The food was fantastic! Very fresh. The environment was perfect for a special occasion because each booth is cozy and private. The experience of going through the courses at your own pace and cooking your own fresh meat was so much better than going to an everyday restaurant. I highly suggest you give them a try. I’ll definitely be going back!

What a terrific time. Our french waitress was superb! ! Food and experience was phenomenal.

Bought an advertiser buy $ 100 get $ 100 free. What a joke! It should say — buy $ 100 get $ 25 off future purchases in the heading. Really misleading! They also charge for certain oils without telling you. Noticed the additional charge on the bill. Walked out feeling scammed.

Disappointed! When Dustin was managing the staff was crisp and the mood was upbeat. Our last two visits have been very underwhelming.
Tonight the server was personable, but the service was painfully slow. We had a beer and a water dumped into my lap, and never saw a manger. A very apologetic server, but zero sense of customer happiness. No bussing the table during service, burners left burning as cheese and cooking style burned, and an incorrect bill.
Food still good, but will not be visiting this location anytime in the near future.

It’s tough to write this review because I feel that a lot of other reviews aren’t really addressing the restaurant, and focus too much on the price. It’s $ 50 a person for the four-​course meal with the nicest stuff and around $ 35 a person for the low-​end 4 course meals meals (which are still very good). You can add various things to the meal, inflating the price dramatically from there, but it can be very pricey. In the same breath, you can also just order cheese and leave for less than $ 10 a person and no one is going to bat an eye at you, and you’re probably going to be full (I get full halfway through the cheese fondue). Likewise, cheese and desert is less than $ 20.
No one at The Melting Pot is going to strong-​arm you into the «full experience» and you’re not a lesser person for not going for it because honestly you’ll need a wheelbarrow and a week’s worth of hardcore dieting to recover from it. So by no means, should you be afraid of the price, unless you want a giant bowl of cheese, a salad, a platter of various meats, and a giant bowl of chocolate. I’ve done this a few times now and each time I feel honestly like I need a nap immediately from how full I am, it’s not fun afterwards. So, while you can spend up to $ 50 a person, it’s very reasonable to spend $ 10 or $ 20 and be out the door rather happy.
Now if you do the four course experience, expect to be there for around two or three hours, depending on the number of people with you. You’ll need to wait for the cheese pot to get hot, the cheese to melt and cook, the time to eat the cheese small tiny bites of bread and fruit at a time, time to move through the salad, time to wait on your cooking liquid to get warm, time to eat a frenzy of small pieces of meat each of which need to cook for around a minute, and finally time to move through the chocolate as your body is begging you to quit the abuse. Each of these is insanely tasty and decadent, and depending on your fondue skills, the meat can be some of the best you’ll eat in your life due to the succulent bouillon and the ability to actually cook things like lobster to something other than a chewy shoe leather.
I’ve ate a lot of Melting Pot in the last ten years at many locations (several at this one), and each is so memorable just for the flavor. This location might even be one of the best, due to the staff.
Before I talk about that, let me get over a huge misnomer here — you do cook your food yourself, but you don’t prepare it. I hear /​read a lot of «hrmph, you have to cook the food yourself» and yeah, I guess, technically you do, but they prepare the cheese live in front of you, the bouillon is created in the back by them, and they add fresh components as it cooks in front of you, the meats are hand cut into small delicate bites (crab claws for instant have a perfect cut around them exposing the crab meat) that look beautiful, and they have to prepare the chocolate — all of it with very fresh ingredients. You do skewer and cook the meat, but that’s part of the experience you’re paying for, including the fact you’ll likely consume one of their booths for hours while you do it.
As for this location, I want to comment on how great the staff are. Even on my birthday, one of those days that a good restaurant suddenly turns bad, they were the nicest, kindest, sweetest people alive. From the manager who is very personable and is very, very concerned with you having a great experience, to the various waiters who give honest advice and don’t try to upsell, they are a delight.
The food and entire experience is amazing, as well.
I highly recommend though to skip out on ordering the entire four courses and get what your stomach can handle a la carte. Like I previously stated, 2 courses can run you around $ 20, which is likely, unless you’re some kind of professional eater, more than enough food to make you happy.

We got the «early bird special» for $ 29. It was overpriced and average. We paid $ 80 plus including tip for an average meal and two iced teas. The service was great. The dessert fondue tasted like someone warmed up Hershey’s syrup, it looked like it as well. It has been about seven years since we have gone to The Melting Pot and it will probably take another seven years before I forget this average experience and go again. I love the concept but the food just wasn’t worth the price.

Some friends from college and I come here every year. It’s our yearly Christmas tradition. I really have no idea how it started, but it doesn’t look like it’s going to end any time soon.
This Melting Pot location is smaller than most of the others I’ve visited. We’re usually here on a weeknight, which means that the place really isn’t busy. Service can be hit or miss. On some occasions, service has been super attentive and we didn’t have to ask for anything. On other occasions, you would have though the server had gone home.
All in all, this an okay location. Nothing about this location is very different from any of their other locations. You pretty much know what you’re gonna get here. Average service, average fondue.

My group of 3 (one member was stuck on a layover!) came on a Sunday (Dec. 7 2014) in the early evening in December. It wasn’t crowded, so it was quiet and calm.
It’s a tradition for my college roommate and I to do for fondue– we loved Dante’s Down the Hatch, but this is what we have now. It doesn’t have the character of Dante’s, but it’s classy.
It’s overpriced and expensive. You are paying to cook your own food. Please don’t be confused. :-P
I didn’t have a drink this time, but I’ve found that the drinks vary wildly by bartender. We were here over the summer and I had a very weak mixed drink. It was pretty, but didn’t do much!
I’m personally a vegetarian, so I don’t enjoy boiling veggies in a pot with other people’s meat, so we typically avoid the entrees and it works out pretty great!
We go for:
The Swiss Cheese
The Beer Cheddar Cheese… with the wheat bread, apples, and veggies
Salads (everyone picks their own)– I like the caramelized pine nuts especially as a topping.
Chocolate! The Flaming Turtle, the Pure White or Milk Chocolate, The S’mores…any of these are great. You can also ask for extra dipping things if you run out!
Here’s the only thing about this experience– we had a great server, a nice guy in his 20’s. For some reason, the manager came to check on us (Perhaps because we weren’t ordering entrees?) and she very awkwardly stayed at the table, talking with us, trying to butt into our conversations. She also had long flowy sleeves, and she kept reaching over my boyfriend’s food and drink to mess with the pot or refill our waters. That was kind of gross. I mean, we are eating food. IDK if you’ve bathed yourself or your clothes. Ick.

I will start off saying that if you come here expect a three hour meal. Service was great. Our burner at our table did not work until our waitress brought a portable burner to put on top of it. We did not enjoy the smell of burnt plastic as we ate. I can see this place great for a date night with only the dessert fondue. Do not bring your kids unless they are well behaved, and know what hot means.

My husband I had an impromptu date night on Thursday to combat the kids being sick, my back hurt, and just an overall exhausting week. We had planned on going for Valentine’s Day but I was much happier on this quiet evening.
Our server, Shaun, was A-​M-​A-​Z-​I-​N-​G. We felt well attended to without being «too» attended too if you know what I mean. My husband has Celiac Disease so we were overjoyed when they told us about all the GF options. I knew from the corporate site they had GF options on the menu, what I wasn’t aware of was the breads, brownies, and pound cake they carried as well for us!
We got to TMP around 715 pm and languished in our meal until around 9pm. It was wonderful and was the perfect Valentine’s Day treat. Now that we know about all the amazing GF options we will be back soon.
We had:
Wisconsin Trio (heavy on the BC) with GF brown bread, fresh vegetables, and apples
Caesar Salads (minus the croutons)
Coq au vin cooking style with Land and Sea for him and the cajun one for me
Chocolate PB fondue with brownies, pound cake, bananas, strawberries, marshmallows, and pineapple.

I don’t go without gift cards anymore.
$ 85 got us a 5 oz glass of wine, 2 salads that each were consumed in 5 bites, maybe 12 oz. total of protein (chicken, salmon, shrimp, mahi & sirloin), chocolate fondue for 1 (probably the only reason I would go without a gift card), excessive upselling from our server and the smell of The Melting Pot in our car/​purse for days.
It’s okay once in a while for something different, but it’s not worth making a habit out of.

Went there for my birthday on Monday and was happy we chose it. We had the wisconsin trio cheese fondue, the coq au vin broth with te vegetarian and the classic. My girls shared a classic also. I thought that my vegetarian was really great as it had a nice varity of veggies plus a couple of raviolis. The blue cheese and the green goddess sauce went really great with my dish. The wisconsin trio cheese fondue was divine and our server always asked us if we wanted more dippers which I appreciated. The best part was the chocate marshmallow oreo crum fondue for dessert! It was fantastic!!!
My only complaint is that they wanted to charge me 19.99 or 24.99 for each of my girls (the server wasn’t even sure of the price) which seems like a bit of a rip-​off considering they are 4 and 7.
One more thing, our server Colin was a sweetheart and very attentive.
Im so glad i got the chance to go after almost 10 years of not going there!

What can you say about Melting Pot? It is the quintessential fondue restaurant… the service is outstanding, the food is very good and, now, with their approach to fondue… it «feels» healthier… not sure it really is, but it does feel that way.
Ok…
Cheese…first course… always good… you can choose between several types and they are all outstanding!
Salads…second course… again, always good (maybe a touch overdressed at times)…and they have four choices… again, all are good
Entrees…third course… nice selection of different meats, seafood and veggies… make your own and enjoy!
Chocolate…fourth course… hmmm…chocolate fondue… what could POSSIBLY be wrong with that?
Just go…

I just can’t justify spending $ 100 to go to a place with my husband where we still have to cook our own food. Sure, it’s tasty, but for the portions we’re given, it’s just not a great value.
So how then does Melting Point get three stars?
1) Our server was great. Service was on point for the whole meal. The courses came out evenly spaced. Most importantly, our drink glasses were never empty.
2) The food was tasty. While portions were small, I did enjoy the whole menu offering.
3) Ambiance. I like the low lighting, good music, and attentive staff.
Now here’s the sad part: at 10 p.m. on a Friday night, we might have been some of the oldest people in the place, because there were a lot of high school girls running around. It wasn’t homecoming, or prom… it was just the fact we were OTP in Roswell on a Friday.
And at $ 8.95 a person for cheese, $ 19.95 for 4 pieces of raw steak, 4 raw shrimp, and 4 mushroom «sacchetti» which were really ravioli… when we did the math, it would have been more cost effective for us to spend the same amount our party of 6 threw down for a real fondue party at our place ITP.
Granted we’d still have to cook our own food, but we’d be inside the city limits.