The Home Depot

I would NEVER step foot in this store again. Their store manager, Bill, is incredibly unprofessional and has no interest for his customers. His attitude trickles down to his teammates in their inability to meet the customer’s needs for their home projects. I had to drive to Gurnee, Crystal Lake, and Deerfield stores to avoid going to this store. I would never suggest this store to anyone.

I went in on Saturday with a list of items. There was NO ONE to help me in any area. Only at the desks (like for paint and windows). I walked back and forth in the store at least 2 times and could not find the things I needed, nor anyone who could help me. I left my cart and walked out.

I am tired of being treated by crap by the old timers at this store. There are several men who are all in their 50’s or so, who are irritated by questions or even being asked for assistance. they often will be flippant or curt, yet professional, skirting the fine line between rude and still able to say they did their job and did not offend. There is one guy with a goatee who I asked for help last night. he did not even deign to look up at me. He was busy stocking in plumbing. I am a regular customer. I live nearby and am often there or at the Gurnee location. Home Depot is Home Depot. Its essentially the same no matter where you go but there are differences and help is needed, even when you are a pro. I often keep it to myself when I am much more polite than the person helping, but I’m getting sick of it. the young ladies there are very kind, the young men there are great, there are two that I know by sight who help as best as they can. They will walk you to a section and find something with you and if there is something that you need adapted (special projects that require thinking in order to find something that may not necessarily be used in the right way), they are able to think that way. the older guys look at you like they can’t be bothered, let alone asking them to think creatively. They hate their jobs, put in their time, and dislike their interactions with the customers… of which I am one that is there often enough to know of what I speak.
It’s time to find a new job, guys. You’re stinking up the place, even if you have twenty or so years of experience in this or that, its not worth interfacing with someone who clearly does not want to help.

1 star rating based on their cut to size blind system. Do not get your vertical blinds cut here. The hispanic/​indian woman that does it has no clue what she’s doing. And she’s the only person there it seems that does it. Had to go back 4 times for her to fix her bad cuts. Horrible experience!

I had a very good experience buying carpet here. tami and victor were very helpful on the phone and in person.
The installers were fast and did a great job. We are very happy with our carpet.

If you are buying a 5 gallon of paint ask them to let you tighten the top. You take the risk of it opening in the car, but at least you can open it when you get home. Take if from me after 20 mins of trying to open it and then bringing it back to the store. Grrrr.

Good selection and prices for home improvement items. Sometimes it is hard to find someone in the store to ask a question to. Some of the aisles have help buttons you can push and someone will come and assist you. I find this to be the best way to get help. They do always seem to have the items we are needing in stock.

I have to say that HD is really on top of the service end of things. We hit this HD quite a few times lately and the people are always eager to help. I was greeted and asked if I needed help three times just on my way to the bathroom! On several occasions when we’ve just been walking through the parking lot people have greeted us as well. (I’m not joking.)
The quality is pretty good here and I will say I usually think of HD as a higher end of goods than say Menards. We’ve gotten some decent tools here, some OK lumber and and some decent deals on them too.
But now for the reason I’m writing this review. We were checking out through the self-​checkout the other day and just happened to leave two Sharpie markers behind in a bag. They were barely noticeable but Erica saw them and called us back before we left so that we didn’t forget them. Great save Erica! Most people aren’t that observant.
So, five stars for service!

I remember the days when Home Depot started to become a fixture in many towns. At that time, I loved them. They were new and ginormus places to walk around and help create dreams come true.
But, over the years they are no longer glittery and full of dreams. Rather, thanks in part to the staff, Home Depot has become tarnished.
On many occasions when I need help I need to track down someone and when I do find someone, more often than not, I get the feeling that I’m interrupting their work, or worse yet, their personal conversation. One can learn a lot about Home Depot’s managers and co-​works by listening to the Home Deopt staff badmouth each other. I’m really surprised by this for in my book, this is a huge no-​no in talking about internal matters while a customer is present. Now, don’t get me wrong, there are some good employee’s at Home Depot, but you’ll need to find them thru a mass of malcontents.
The garden centers have become a big disappointment too. Especially at this particular location. Whoever the manager is at this department needs to conduct some serious training, for I’ve not once found a staff member in this area knowledgable about the plants they have and I’m betting that the garden center is the place where they put new employees. Also, the care for the plants/​flowers is very poor. Lucky I’ve found a few local nurseries which are able to fulfill my garden needs along with knowledgable staff to help me out with my questions.
In my view, other departments such as appliances & tools can be better handled by other, small store chains or specialty places. If Home Depot is running a sale, I’ve found that many, if not all will beat Home Depot’s price.
Another item I can’t stand with this particular location is that I’m always going over to the lumber/​concrete area and back by the back large door, there is always a bunch of pallets they have there which get in the way. It almost never fails that when I need to get a particular length/​type of wood, the workers have left pallets in the way. I no longer bother in asking for help and just leave.
The one area which I am stuck with going to Home Depot is when I need lumber. Although in this area, they still do a good job in that there is generally a good selection of lumber, it’s of good quality and only slightly more expensive then the local computers.
In the end, in my view, what Home Depot needs is some serious Management Changes at the very top and the Department Stores themselves need to overhaul their quality control program. Quality Control use to be a very noticeable effort some time back, but for some reason it has gone to the wayside and has become very apparent.
In the mean time, I would urge you to support your local, ma&pa type places where and when you can. They will be much more appreciative of your patronage.

Last summer I was having a barbecue and was in dire need of, well… a grill. I went to this Home Depot location and was not only able to purchase a grill that day, the staff assembled it for me (within hours) and then a store employee personally delivered and installed the grill to my house the same day to ensure that I had it in time for my party. They went above and beyond to make sure my party was a sucess.

Home Depot. What can I say? Of the big box home improvement stores, Home Depot is kind of the premium brand.
They have good lumber, nice plywood and every time I go into this place, at least one or two staff members asks me if they can help me. Sometimes, it’s like four or five!
The thing is, their quality is just a little better on average than a lot of home stores — but you’re going to pay a premium price for that. I’ve found that they can be up to 50% higher on specific items compared to other places. But then, it’s sort of an apples-​to-​oranges comparison, isn’t it? If its not really the same wood from the same supplier, it’s not really the same item, is it?
I have had times at other stores where finding a handful of decent two-​by-​fours out of the twisted, checked and knotty assortment of aspiring firewood they offered me was next to impossible. So, is it worth it to pay a little extra for dimensional lumber you could use for a straightedge? Depends on the project, I guess! Sometimes, Home Depot is the only place to go. They have the best price on fiberglass patch kits in the area.
This place is worth checking out if you’ve got questions or want to discuss materials (knowledgeable and friendly staff), and seasonally they have a decent nursery with a lot of trees and shrubs. Please note: the best entrance is from 83; there’s a traffic light there north of Hook Road.