Aztec Fence

Disappointing purchase is an understatement. Spent 5,300 on a fence only to receive poor installation and even worse customer service.
#1. Did not let the post set and cure before hanging over 90 ft of fence panel. I’m talking only hours. I was told they do this so kids don’t push on the post and they can insure they’re straight by hanging the fence on unset concrete. Day 1, set about 25 posts, and hung half the panels. Day 2, set about 7 posts and hung the rest, done by 12 Noon. No time to set, fact! I don’t need a salesman on my property telling me otherwise.
#2. Only have ¼″ or less of the fence panel on the 4×4 post, fire a nail at 90 psi and either hit or miss or split the wood. They say it is beautiful and normal. (see pics)
#3. Arrogant Ernie says if we wanted a good looking fence, that I should have spent 8,300 dollars on Cedar. Look at the pic with the Cedar support cross-​sections on the gate, that is how the whole Cedar fence would look– if I did. Cut miters with a circular saw, no fence to rip, cut into a finished product and did not put the last piece on because they probably cut it short. (see pic)
#4. The posts are splitting from the top down, I say it’s caused by the concrete was never set and the stress from the weight is pulling it.
It’s also nice when they tell me, «we did 5 other fences in the area, you want to go look at them?» Why would I be concerned about the quality of work at someone else’s house more so than the quality of work that I paid for?
Complete pathetic installation, not happy with the service at all. Very unprofessional to send a person out that represents your business that has zero knowledge of basic carpentry. I will take every action available to make the situation and the investment right. Do not waste your time or money on this company, hire a true pro. This is not one of them.

Called for my free estimate set up appointment only to have the guy show up walk around my property and say if it is something I needed soon that they aren’t the company because they are booked!!! Waste of time very unprofessional! They should have mentioned that when I made the appointment!

Installation done poorly. Many broken and cracked pickets and they would not come back and fix, gates won’t close, charge outrageous prices to come back for additional work, had to hire a carpenter handyman to make fence look good

Great experience all around. Free quote process was was fast and easy. I needed to make a few changes based on our plat of survey and there were no issues or price changes. The installers were fantastic. Filled low spots around my foundation with the excess dirt. They were clean, organized, fast, and polite. I highly recommend Aztec!

This was the worst experience I have ever had making a large purchase. In the end, they were so rude that we cancelled our contract with them.
For starters, my house is in between two other houses that had fenced in their yards. Aztec did one side and another local competitor did another side. We decided to get quotes from each of those two companies, plus one more. Ernie, the salesman for Aztec, came out to give a quote and everything was fine. That was the end of the positive experience with Aztec Fence.
We decided to move where we were going to have the fence by a few feet. I called Ernie to ask if that would save any money and he said maybe a little, but that he would come back out to look at it. He re-​measured and updated the quote. Then he said to sign the quote so they could get going. When I said I wasn’t ready to sign, he literally stormed off without saying anything and drove away. Ok, he must be having a bad day, so I didn’t think much of it.
Finally, we decided to go with Aztec but wanted to make really sure we knew where the property line was and that the fence wasn’t going to have to go through a couple of our large trees. We asked them to verify before we paid that the fence could go where we wanted (there was an easement that we were dealing with). At this point, Ernie was extremely rude to my significant other (being the second time he was rude, this seemed like a pattern and made us nervous). We called the manager who, essentially, didn’t care. We ripped up the contract and agreed to reimburse them for the permit fee.
We went with one of their competitors who did a fabulous job. Here’s the thing, though. After taking our money for the permit, Aztec called our city and *cancelled* the permit — so we had to pay the fee again. The city and their competitor both suggested that Aztec did this just to «mess» with us since we didn’t pick them.
Overall, I would give 0 stars, if possible, for their customer service. Awful.

The team at Aztec exceeding my expectations and the team who built my fence were awesome. I initially made the call for the free estimate and went over what I needed and an estimate came back the next business day.
The price is where I thought it would be and told them to start the process. They went to the village for me and got the permit. The following week the fence went in and it looks awesome! The two installers took the left over dirt and spread it back on my property around low spots by the house. I felt great the whole day as I saw them put the fence together.
If you need a fence, this is the company, no three bids and then decide, eliminate that waste of time and go with a great team, which is AZTEC!
Thanks to the whole crew for making the place look great.

Great, great experience. Built a great looking fence in one day and when they were done they cleaned up so well that you couldn’t even tell they were there. True story, they even leveled out a large pile of dirt that we had created while doing landscaping. Very efficient, affordable, great work. Would recommend them to anyone that would listen.

Here’s what they did:
–Replaced 2 large missing sections of fencing (approximately 26 feet).
–Replaced/​added 1 five-​foot gate.
–Replaced a broken post.
–Secured another loose post in the backyard.
Having a completed, enclosed fence is a wonderful feeling.
Now our wild-​and-​crazy dog can run free without worries of him running away!
Before we moved in, we really wanted to replace the missing sections of fencing. We called Aztec, made the appointment and the gentleman was on time and incredibly courteous.
He explained the process, how much fencing we’d need and even went through the rest of the yard’s fence to note other spots that they could touch up to provide us with a more sound and secure fence.
My wife was expecting the work to cost a lot more and I thought it would be a lot less and it fell in the middle.
So it all worked out.
A couple of little things to know if you’re working with Aztec:
–They do accept all forms of payment but really prefer check
–They’ll give you an approximate week/​day they’ll come out but it’s not set in stone due to other jobs and weather
–They call the day before they want to come out to do the work (you don’t have to be there)
–50% due at time of contract signing
One thing that seems obvious but wasn’t to me that I wish they would’ve explained better — is how much different the fence would look compared to the older fencing. I understand it ages but it’s a stark contrast from new to old. Just knowing would’ve been less surprising to me.
Overall — they were easy to work with and friendly.

I am SO glad we decided to go with Aztec Fence! We did a lot of research and did not make this decision lightly.
Honestly, we almost didn’t go with them because my husband was concerned that Aztec’s quote was much lower than the rest of the bids and he thought it was a red flag, but I was very diligent and did a lot of extensive online research of all the fence companies in the area, online reviews from Unilocal,yahoo, Angie’s list, websites and BBB. Aztec actually had many good reviews. This extreme research was because I was afraid from all the horror stories I had read online and my neighbor’s bad experience with a different company. Most other companies seem to have great sales, but terrible installation service, user contractors or day workers and issues with the fence. So we did not make our decision to go with Aztec lightly.
Before we chose them and after all my research, I emailed them a whole bunch of questions just to make sure every aspect was covered, number of boards, nails, handling slopes, full time staff… and they were very responsive to every email. We even decided to upgrade from wood posts to steel posts, covered by wood façade when Aztec suggested it. It was a little more cost, but we highly recommend it, way better investment. (plus, still less than the other quotes we got.) I did some online research many homeowners and contractors were recommending steel posts.
Aztec supplied all the information we needed to get HOA approval and they were very patient. Took two weeks to get a response and J.U.L.I.E had to come back out again to spray, which Aztec handled scheduling.
The second we got our permit, they were at our home 3 days later and installed the fence that same day. The inspector came out while they were working and told my husband that Aztec is a great choice. He never has problems with their work and if he got a fence he would call them and not look around for a different company. The inspector gave an unsolicited testimonial and that made my husband feel a whole lot better.

Excellent company. Contractors take note. Set up a free on site estimate. They came out and quoted one price. It wasn’t the lowest, but it was fair. they were recommended by a neighbor. The fence is great. They did the install in a quick amount of time, and the fence is really cool. It was a good test because we had the install and got a months worth of storms in 2 days. Held up great, and zero issues. I would recommend Aztec! Solid service, quality work. Thank you great job!