Conn’s HomePlus

Let me start by saying I have purchased a couple items from Conn’s all of which were priced very well. The customer services, sales team and management at the North location in Austin or HORRIBLE. We were consistently provided wrong information by the sales team. We attempted to purchase a washer/​dryer in store and requested a price match (we provided the current weekly ad for another store i.e. Lowes and BestBuy) and they would not price match. We purchased the washer/​dryer at Lowes instead. The salesman told us that in order to obtain the price we had to purchase an extended warranty on the product they did this with several items. On 01/​16/​2016 we found a couch that we were looking for at Conn’s for $ 799, we were told it was in stock. I sold my previous furniture same day and spoke to salesman and he stated yes the sofa is in stock. I informed him that we would be there the following day to pick up he asked what time and he was given mid morning on 01/​17/​2016. We came to pick up item the next morning and was told that we had to go to San Antonio to pick it up or go pay $ 149 for delivery. None of this information was told the previous day or at anytime. They did not offer to correct anything and the manager refused to speak to us.

I had an okay experience at first. Financing was easy and the delivery was quick. I thought well this place might be okay. I purchased a full kitchen package and washer & dryer on Dec 6^th LG appliances. On Dec 16^th 2015 my microwave was not heating and there was no rotation on the heating plate. I called the manager at the Greensboro location he actually laughed when I said I wanted to change models and corporate office never responded back. Today the service guy came in and we popped 2 bags of popcorn and the microwave would not heat anymore. I thought surely they will replace it with a new one. I still continued to get the run around and I have had no microwave through Christmas with 3 kids. I am not happy and would not do business here again. Has not even been 30 days!!!

If 0 stars are possible that’s what these people deserve. Been a customer for over 8 years with these people and they applied for a credit card without my permission and will not allow me to return a broken product before 30 days. Worst possible company to buy an appliance from. Don’t buy here, they will take advantage of you and customer service must have taught by a kindergartener.

Very disappointed in the service I received from this store, general manager here only been here a month but doesn’t se to care about customers at all

just got a call from conns saying the warranty company we have been paying for four years will not cover the blown motor on our washer. they have come out twice to fix it in three weeks and still cant get it done. then conns says its not their problem. what customer service. STAY AWAY. THEY ARE THIEVES

If you would like to purchase horrible appliances and experience the worst customer service ever, then shop at Conn’s or just burn your money.

WASHING MACHINE WILL NOT LAST AND YOU WILL BE STUCK PAYING FOR IT!
I bought a washing machine from Conns in Round Rock, Tx like literally 12 months ago… On Friday (3 days ago) I was attempting to wash some towels and guess what! My washing machine was not draining water, spinning or going any further than the fill cycle. I then called Conns since I paid for their very expensive extended coverage warranty, and what do you know… the service department closed at 8pm and throughout the weekend. I had my husband call on Monday at 9am to see about getting someone to come check out our washer that has defaulted and I was told they do not have any available until tomorrow. Mind you, I am currently pregnant and could have my baby at any given time so I have laundry to do. I have clothes for my baby that are needing to get washed and ready for her arrival. When I had asked to speak to someone above the person I was already talking too, I was told there was no one else in the ‘scheduling department.’ After arguing with the fact I dont need to speak to someone in that department, I need to speak to someone higher up in managment or corporate about this issue. I mean what am I really paying for then? Most people in American work Monday — Friday 8 — 5 and ironically, so do the service techs through conns… So please tell me how that is supposed to benefit anyone since you have to be at home to have your item serviced. Then when I was finally with terms with just letting them come tomorrow and my husband will just have to be late to work, I’m then told that they will send someone to ‘look’ at it tomorrow… What do you mean ‘look’ at it? Your not going to fix my washer? I was then told it would take two weeks for me to get another one… Meanwhile, I am prengnat and now have to lug all my dirty clothes, my kids dirty cloths and my newborns clothes to the laundry mat and still pay for this NICE extended coverage they offer… Fine, just send someone to look at it tomorrow, Well then i’m told they will call me with a two hour notice… So your saying i can’t set a time for my item I purchased from you? So here I am… still paying for this extended shitty service, water in my machine with my towels… and dirty clothes everywhere.
I have called to speak to someone in corporate and they keep giving me the run around… I have been doing business with them since 2008 and never had any problems like this… But I guess their TV’s are the only good thing to purchase… Once i pay this off i am completely 100 percent done with this business and I’m going to make sure every one of their sites has my nice little story about my expereince… As I know mine is not the only one since I was told repeatably about not buying one thru them… But lesson learned!

Shopped at Conns Tech Ridge. Agreed to purchase a leather sofa & leather recliner. Took a day off to receive my items. When the items I agreed to purchase arrived at my home the sofa was there but not my recliner. Delivery man said it was not on the invoice that the wrong item was shipped. NOT MY MISTAKE! AS FAR AS I’M CONCERNED CONNS MADE THE ERROR. Now after contacting the store the Manager David Gonzalez tried to help & informed me that the recliner I wanted was going to cost my another $ 400.00 more & that I’d have to return to the store and fill out a NEW CONTRACT. I asked what compensation would I be getting & he said his hands were really tied & he could not help me at all. NO DISCOUNT NO NOTHING!!!
REALLY?
I feel that this whole ordeal with Conns was a total waste of time & money on my behalf. The time I spent shopping there & the time off from work to accept my delivery. After calling the store I asked for the Email address for Theodore Wright CEO of Conns I was told that they don’t have an email address for him. Which I believe us a lie. I however was given a physical address for him where I will be sending him a letter to express my TOTAL DISSATISFACTION WITH HIS COMPANY!
After speaking with David Gonzalez s acting store manager, he informed
me that the contract can be cancelled which I’m going to do because they don’t give a Damn about customers & giving them Good service! I will NEVER recommend Conns to anyone. After posting this review I hope to get a response from them, I seriously doubt that they give damn about my experience. I give Conns NEGATIVE 10 STARS!
The only reason I put one star is because it’s required to posted a review but even a one star is way too high for Conns!
Hopefully I will get a response soon. But seriously don’t expect one.

Terrible place of business, would not shop here ever again! We purchased some appliances 3 years ago and had a small affordable payment, after we paid it off we shopped around for a new bed and decided we would return to Conns, bad idea. We had been approved and our salesman for the bed and the salesman told us about where are payment would be but never actually told us what our exact payments were. I know I probably should have known better but they treated us good before so I went with it. Well come to find out our payments are $ 60 over what we agreed to and when I called them to try to figure out what was going on they blew me off and were no help at all! Will not be purchasing anything from here again, if you do be careful!

Went to pick it up from the warehouse. Upon returning to our house we started to build the furniture. We found that screws had been stripped, allen wrenches stripped almost immediately, wooden pegs were broken…
After calling to complain, the manager Jason did not offer any help or support. He said they do not offer any returns, discounts, or exchanges and that I will have to call the manufacturer that built the table. Jason did not offer any support for the products that they sell and when confronted that, he agreed and said that it is our fault.
I build things pretty regularly and know my way around a toolbox. The furniture is bad but the customer service is horrendous. DO NOT BUY FROM THIS COMPANY, they will con you out of your money.

My son did a credit application on line and someone from the store called him in 5 minutes to let him know he got approved for a certain amount. Went to the store and spoke with the gentleman that called him. We had such a great experience in the store because we got in got what we needed and it all took under 30 minutes. Jacob knew his stuff with all the questions we asked and was very helpful… so kuddos to a great associate!

This place really sucks. The only reason I have been her is because my gf bought a labtop from here last year. We have had to bring it back twice already for repairs. Luckily we purchased the three year warranty. They have changed the warranty policy as well and found out when we arrived today.

NEVER SHOP HERE!
Please believe the reviews. The customer service is beyond awful. The give you the same textbook answer with no willingness to help or understand the problem. Heaven forbid you try to pay additional on your account at the store because they’ll still take money out automatically anyway. No one has a clue about policy because we were given several different answers about when we would see a refund for the payment they took in error. I should’ve listened to the negative reviews, I thought surely it can’t be that bad… No it is.

Lately I haven’t been getting good service from them. I have bought a few items from them and paid them off with no late payments. I’m tired of getting inexperienced people when I walk in and then being told different things when I’m sitting right there not over the phone.

BUYER BEWARE! in March I bought a sofa from Conn’s, was told it was real leather (lol)!! Less than 8 months the «leather» starting peeling and cracking, so I called the Warranty dept at Conn’s and Maggie told me that it is NOT covered. Tried to explain to her real leather does not peel, she then asked who told me it was real leather, I responded the salesman did. She told me to go to the store and complain about the salesman then… Are they kidding me!!! PLAIN AND SIMPLE!!! CONN’S DOES NOT STANDBY THEIR PRODUCT!!! They lost a customer!

Just developing a budget. Three sales persons offered assistance in the few minutes in the store. Sales maybe more aggressive than I prefer.
Looked clean nice selection. Several items on sale.

Easy financing, with fairly poor credit.
My Sales Associate, Jake, was great to work with!
The place is clean, not overcrowded and I got a 51″ Samsung Plasma HDTV for $ 500 — and I love it! I also got a nice Sony soundbar with sub-​woofer.
I would do business with them again.

I walk in and a salesman asks me if I want to review my credit to see if I’m eligible to open a line. What a joke! Hi, we’re total strangers. Can I see your social security number?
Go away, you scumbag!

You simply must believe the complaints. I wish I would’ve.
Received an offer for credit with a 12 month cash option and guess who happens to need a new washer/​dryer to replace my 20 year old set?
We went in with an idea of what we were looking for since we’d already done quite a bit of research and price comparison. We decided on a set. I typically wait a day or so to think over my purchase before I pull the trigger, but the salesman assured us to just go ahead and add the pedestals ($ 500) even though we weren’t sure they’d fit under our shelving, and 4 year service contract ($ 600), and it would be no big deal to remove them if we changed our mind. I went against my gut instinct and trusted him because he assured us an expedited delivery. That also fell through once the contract was set and delivery was scheduled for 8 days later.
The next day, we went in and told them. no pedestals because they wouldn’t fit, and no service contract because we found a a 5 year for less than half the price of Conn’s. Our delivery date had been moved to 2 days later. Big plus! We were assured it would be no problem to remove the items. Just refuse the pedestal delivery, they said. The delivery men came on time, and we refused the pedestal delivery.
We were repeatedly assured that if we changed our minds, it was no big deal to fix the contract because it wouldn’t be finalized for 10 days after delivery. That was a HUGE lie. which we found out later.
Back into Conn’s again to get the contract straight. Removed the pedestals, removed the service contract. Walked away feeling better… until the payment book came. The payment book was based off the original contract. We called corporate and the original contract was the ONLY contract they had for us. We were told to fax the new one, so we went BACK to the store and the salesman faxed the new contract to corporate. We watched him fax it, so I know he did.
The next day, we call Corporate again to verify that it was fixed. No such luck. but they did assure us that we were getting a refund check for overpayment of $ 1100. Oddly enough that is the amount of the pedestals and service contract. No big deal? Well, it is. We will still be stuck with a monthly payment that is double what it should be. even if we do apply the «refund check» to the account.
It appears that Conn’s is trying to stick us with the original terms, and just refund the difference. That isn’t going to fly. because I was assured it would be fixed and my payment would drop because «the contract isn’t finalized until 10 days after delivery».
We still haven’t reached the 10^th day after delivery, so the contract shouldn’t be finalized. Right?
I’ll update this when/​if we get it resolved. Conn’s — you could’ve done this right and we would’ve been loyal customers. Guess who also needs new furniture very soon? I highly doubt I’ll be buying it at Conn’s, thanks to this mess.
UPDATE:
Aug. 18
We were finally able to get the issue resolved after several more calls and faxes. Our correct payment book arrived a few days ago. I’m adding another star because it did finally get resolved. but only 1 star because it was a complete nightmare trying to fix this.
Oh, and on top of everything else. they had the nerve to call the week before our payment was due to remind us to make it on time. After all we’d went through with their errors and trying to charge us double, they want us to make sure WE do what we are supposed to do. That doesn’t sit too well with me and I won’t forget it.

This is BY FAR the WORST experience I have EVER had in a retail store. A ZERO Return Policy?! Are you kidding me? And you don’t clarify this with your customers? HORRIBLE. Your slogan should be «Come on in so that we can CONN the crap out of you»!
I NEVER in my life would have stepped foot in this door if it weren’t for my boyfriend. He made a purchase (on his own – for the 1^st and LAST time) that he has regretted since the moment he had to deal with their team because our ENTIRE bed frame fell apart. Even though they sold us faulty furniture they would not return it or exchange it because of the 0 Return Policy. They sent out technicians to take a look at the bed and reassemble it. Fine. Once this happened the SECOND time there was NO fixing the bed, considering the mattress had crashed to the floor through the slats, the headboard detached and the foot board fell straight the ground. God forbid our toddler or dog was watching TV at the foot of the bed – they would have been crushed! We would have been dealing with Dr’s bills and vet bills on top of this horrendous mess of Conn’s customer service and management «approval» process.
Per instructions of the Conn’s manager-​we had to call the corporate office at least 6 times and file new complaints each time before they would even send out a second round of technicians to consider our issue. SERIOUSLY! Needless to say we moved the bed shambles into the garage and have been sleeping with the mattress on the floor. FINALLY, after 6 weeks of calling (a million times) they approved for our bed to be EXCHANGED… because why would they return their crappy furniture that they CONNED us into?
We went to look at the other bed frames available and of course they are all made the exact same. They have the side rails latch into the head board and footboard and they all have tiny little planks for support under the box springs. Just take a look under the mattresses on the show room floors…70% of them are BROKEN!!! And they want us to exchange the original POS for another POS that has the SAME problems? How can they tell me that they never have an issue or problems with the quality of their bed frames when CLEARLY they do! The bed frames on the show room floor are broken from someone laying on them to sample to bed. What do you think happens when someone sleeps on the bed every night?
JUST GIVE ME MY MONEY BACK!!! Understand that your process is RIDICULOUS – and in the end THE CUSTOMER IS RIGHT and your goal is to MAKE CUSTOMERS happy!
Conn’s pretty much equals the SLEAZIEST car dealership you can even imagine.