GameStop

I had a terrible experience here. I was with my little brother picking out some new games, and as soon as we get ready to check out the guy (Bailey) says are you his mom (obviously I’m not I’m 18 and look it) I said no what does that have to do with anything. He continues to say well the parent has to be here to consent to him buying those games. I said excuse me the games are for me, I’m buying the games. He automatically jumped to conclusions and started jumping down my throat. And he was refusing to sell the games to me! I told him I needed to talk to the district supervisor right away and he went into a little room in the back and I know he was talking shit. He came out and said nothing just looked at me. He said «do you have an ID» in the rudest tone. I said oh my goodness I think I may have left it at home. And then he said «oh so you’re driving without a license?!» I said who are you a police officer? No it’s in my car you asshole! He proceeded to check me out and look at me in an ugly manner. He is one of the rudest people I have ever dealt with and he was a manager his name was Bailey. I will never go to this location ever again and won’t be taking my business anywhere near this place. Bailey needs a good meeting with a supervisor on how to treat customers with some respect!

Very unimpressed (to say the least). The managers here are totally rude and stuck up. I do NOT recommend this location to anybody. 3 Years ago I bought a PS3 and it was defective, the console’s suction for the discs was broken. I went in and they told me they couldn’t exchange it because it was opened. WTF? I know that they can’t refund it if it’s opened but they can exchange it. So I raised enough hell they made a one time courtesy for me, I called corporate and they said they were mistaken that they CAN exchange it they just can’t do a return if it’s opened and that the only time they can refund money on a console is if it was used. 3 years later I returned with a friend who wanted to go, not once where we greeted and we were ignored when we asked for help. I called and complained to corporate about this. Never and I mean NEVER go to this location. It is just not worth the time, frustration, energy or anger. Go to either the Pflugerville location or the Greenlawn Crossing location, never had a problem with them.

I was sold a broken used controller and when I tried to return it they claimed I was lying and the controller I was offering was not the one they sold me because it was damaged. I’m a 40 year old suburban dad. Ripping off a game store isn’t my ambit.
These guys are ripoff artists and I am done with Gamestop as a corporation.

The manager Christy is a bitch! We pre ordered Watch, went to go pick up gave husbands last name/​first name, phone number, and of course named game and it was already paid for. yep, she didnt want to give me game since my name wasnt on acct.
however, we have been to this store hundreds of times, as well as many other game stops no one has ever said this, including her. She says its for his «protection» — I pointed out that being I said first/​last name, phone number, game, paid in full, we have same last name — what can YOU possibly give me that i dont have. she eventually gave me my game. get off your power trip little girl. its only a video game store.

If I could give a negative I would. first off this place is a rip off and have no respect for customers .they take advantage of people that come in to sell there precious games and systems .f*** game stop never go there again

I think these guys have played EVERY game ever invented! It’s really weird asking a guy or girl who looks all of 15 years old for advice on games for my 7 year old twins, but they always nail it. They are also very friendly EVERY time I go in there. Thanks kids… er…I mean grown up Game Stop employees.

My son and I had a terrible experience at Game Stop! Our brand new copy of Halo 4 got scratched by the XBOX, and we were hoping we could get it repaired. We went to Game Stop at La Frontera first because we were already at the shopping center. The very rude fellow behind the counter didn’t even look up at us and said it was not repairable. Why repair a disc when you are hoping a customer will buy a new one from you?
It was a totally different story at Game Over near Sprouts in Round Rock. They fixed it for us for $ 1! The very helpful gal behind the counter told us exactly what to do to prevent future scratches. She even offered to try to fix it again for free if the first try didn’t work. The first try worked perfectly, and my kids are playing it right now!
I will not be going back to Game Stop.

I really appreciated the honesty and helpfulness of the stores employees! They helped me realize I had not purchased a game that was appropriate for my son at another store and helped me find a more suitable option! Thanks for all the help and providing me with better and more informed information!

A good selection of used games for the ds for my daughter. Polite staff. Not a gamer, so I didn’t look at anything else.

New gamers can talk to the guys here without the Jack-​Black-​ridiculing-​the-​record-​store-​customers-​in-​Fidelity effect.

Used games prices are not that impressive. Went there for a midnight launch for. Call of duty modern warfare 2 it was fun great staff

I took my 4 yr old in to this store on 4÷25÷09. This is the first time I have ever set foot in a gaming store. I spent about $ 30 in this store and the guy behind the counter told me they didn’t have a restroom that my 4 yr old could use and then directed me to the Chipotle across the street. Customer Service is just not an option these days for 95% of business. I will take my money somewhere else next time.

If you live in the North Austin area and are into video games this is a place you should check out. Not only do they have really friendly and helpful employees but they also have a very good selection of games and gaming accessories for all consoles both new and old school. It’s in the La Frontera area near the Kohls store kinda hidden but not to gamers because there are always customers here so the selection of used games is always changing so be sure and check this place out.