Gattis Pizza

Never again! I have ordered from this location multiple times and tonight was the final straw. Previously I had asked to get extra cheese in the cheese sticks and none was given even though I paid for it but I thought, maybe they are just busy. Well given them a pass no longer! Tonight I ordered a pepperoni pizza and cheese bread with extra cheese. When it finally arrived the cheese bread dos have extra cheese but wasn’t cooked and the pizza was stuck to the top of the pizza box so when I opened the box the whole top of the pizza went with the top. Then after much thought I called up there and asked to speak with a manager and of course a teenager got on the phone. When I told him what happened he said «well, wait do you want me to do about it?» And I said, «I do not want anything but I recommend you tell your employees to take pride in their work» The teenage manager then hung up on me. I’m sorry but most teenagers cannot handle being in a managerial position and these companies should not place people in a role the should not and cannot handle at their age. Spend a little more money and get a person who can do some quality control!

Called in an order for pick up. Went to I pick up pizza and was left waiting. They totally ignored me at the window. Walked past the window to speak to someone in the front. I had to tap on the window and finally after being there for 10 min. This kid comes to the window and I say I did not think anyone was there. He say we were just busy, do you need something in a rude manner. I told him nope your too busy, carry on and left! I get being busy, hey jerk off it is job security. You did not greet me, you came to the window pissed off. Keep the pizza and be busy shoving it where the sun don’t shine! You will not get my money nor my business.

I ordered pizza today for my grand kids and if arrived semi-​warm. I ended up throwing the lettuce away because it didn’t look good at all.

Reading previous reviews, I have to respond:
a) this style of pizza is unique compared to chain competitors… either you like or don’t but that doesn’t make it bad. They use provolone cheese on all pizzas, for one thing.
b) now there is online ordering available, so no need to speak to potentially ‘surly’ employees
c) my deliveries definitely take an hour to receive, however the pizza has always been hot when it arrives. Also, the online ordering tells you it will take 50 – 60 mins.
I am a repeat customer.

I am huge Mr Gattis Pizza fan. I recently moved near this location and have had bad experience after bad experience. Lost orders, wrong orders and just a very slow delivery turnaround time. I’m a second generation Gattier but I think it’s time to experiment with other pizza joints!

This review is actually for two Mr. Gatti’s locations, this one and the one in Georgetown, which is apparently missing on Unilocal.
We’d been out of Texas for several years and when we moved back to Georgetown, we were looking forward to have a Gatti’s pizza. We ordered one for delivery and they told us they didn’t deliver to our area. Seemed odd as we saw Papa Johns and Domino’s guys out here all the time. Oh well, we told them we’d pick it up. We did and it didn’t seem as good as we remembered, sparse ingredients, little cheese, flavorless. We chalked it up to an indifferent crew and thought we’ll try the one in Round Rock next time.
Turned out that was also not real yummy and the RR folks seemed a little cranky. I had given the guy at the register some change along with the bills to minimize the change that I would get back. This caused some sort of cranial lockup so the mgr lady showed up, positive that I was playing some kind of Jedi mind trick on him to achieve financial security in my old age. Eventually I was able to convince her that the problem was that she didn’t allow the guy to wear sandals so he could use his toes for math and our transaction was completed. But, I came away with the understanding that ‘She’s got her eye on me, buddy!’ .
Anyway, lousy pizza plus bad attitude so we thought, let’s try GT one more time. We did, same weak pizza. Certainly not the best pizza in town.
So, before we give up on a store we usually call and discuss any problems we might be having. Most times, the mgmt is unaware, appreciate the feedback and try to correct the problems. So, we called our local (GT) store and told them that Gattis was our favorite pizza and we were kind of disappointed in our most recent purchases. The manager took it under advisement and suggested that we get our pizzas elsewhere. We’ve taken his advice to heart.

Ugh. Okay, guys? Fellow Texans? I’m originally from New York and lemem tell ya… this is not pizza.
Gatti’s bakes a nice looking pizza, but taste wise the garlic was overwhelming and the sauce tasted canned. For a place that touts to be «the pizza company from austin» and being the «best in central texas» they certainly can’t live up to that title.
Go with Home Slice on South Congress. It’s a hell of a drive, but THAT is real, authentic pizza. Like I said, I’m from New York. Like 90% of Austinites, i’m a transplant here, and I’ve been looking for a little slice of home (pun completely intended). Gatti’s doesn’t deliver on that.

Tasty pizza but whenever I place a delivery order, something is ALWAYS forgotten. Last time it was the ranch. The order process is usually hurried and taken by someone with a surly attitude.

I really like this place. Good $ 9 pizza deals, plus they deliver. The delivery guys are really polite, respectful and fast (although it isn’t necessarily their call as to how long it takes to get the pizza made). I always make sure to tip them a little something extra out here in TX– poor guys are running around in the heat. I’d say $ 3 is the minimum tip I’d give these guys– even on a $ 9 pizza! Overall the pizza is decent. If I order pizza it’s from here.