H-E-B

I am comparing this HEB to the one on Williams in Georgetown. Has more of a selection of different brands and styles in most sections and the isles are much wider. If you have two shoppers or as in the Georgetown store, two people sharing their life stories, at least in the Round Rock Store you can get down the isle.
Only down side is the workers are more friendly in the Georgetown store.

Oh, how the mighty have fallen. I’ve been shopping at heb for years, around 15 or so. I always loved this grocery store, however the hebs in round rock and Georgetown are really missing the mark for me.
Every single trip I make there I end up wasting money on fresh produce I bring home and ends up rotting within a day or 2, no matter how I store it. A bag of heb brand pistachios I had been eating had mold in it, which I discovered after the fact (disgusting). And the customer service at times is really lacking. I’m just not sure what sets heb apart from any other grocery store in the area these days? They need to step up their game…

This was a much needed HEB as the next 2 closest ones were the old run down one in Georgetown or the super crowded HEB Plus on 79. This HEB is super clean, has a great variety of groceries, adequate produce area, good meat selection, and anything else you would need from an HEB. This store is close enough to me that I go 4 – 5 times per week. Eliminates the need for that extra refrigerator in the garage!
There are also usually employees that direct you to the shortest lines which is nice. Lots of registers so the lines are never very long.

This location used to be open until 1am but now they decided to close at midnight. But guess what, corporate? Your Unilocal hours still say you are open until 1am because I just looked! What a joke! I will post a pic of this so they can’t change it after reading this review and try to deny it. 2 idiot cashiers tried to argue and claim they were NEVER open until 1am. Yes, you were. A manager came over and confirmed that yes, they used to be open until 1am. Just go to your local 24 hour Walmart. That is what I will do from now on. HEB has the monopoly in this area and therefore they feel entitled to close early and damn the customer’s needs. If we had Kroger, Publix, Albertsons, Trader Joes and more choices, they might decide to cater to the customer a little more.

Love, love, love, this store from the moment I stepped in. Finding a parking spot on the other hand is the only downfall. Most of the time it’s the only thing I dread or I think about when coming here.

Still a 5-​star, but updating for a couple of points for my fellow «special food-​needs» friends:
1 — if you go to the deli, Boar’s Head products are gluten free. Also, if you have celiac disease tell the staff and they will use a clean blade for your order.
2 — the healthy living section (in the back behind the freezer cases) has an entire aisle dedicated to gluten free and vegan foods, including a freezer case for breads/​frozen meals/​etc. Although make sure you double check the packaging — I accidentally picked up a bag of all purpose flour that was on the wrong aisle and wasn’t GF. (When I took it back to customer service a few days later, they promptly gave me a refund with no problems.)
3 — some of the products they are using for the main cooking station by the deli are gluten free — ask Chef Leo, he usually has something safe to sample!

Bad store. They shorted me on a bag did and when I called to let them know they were not helpful. Most HEBs are good, but not this one.

I love this HEB! There are many local HEB stores where I live (North Austin), but I always drive to the one on University Blvd. The employees are always nice, and the food is always fresh.

There pharmacy sucks everyone walks around with an attitude, as if you are bothering them because you are dropping off or picking up your prescription. Do they not realize if they do not have customers using there service they will be out if a job. I will never use them again they messed up on my narcotic prescription and now I have to be without my pain meds when I have my surgery on Tuesday. They lost my business I rather go out of my way then to deal with them again.

I love this grocery store! I should have written this review much sooner.
If you like to cook they have an amazing bulk spice area. You can get many different spices and pay pennies for them. If you need a couple bay leaves you can get a couple and it will cost considerably less then buying bottled ones. I keep hoping they bring in hatch green chili seasoning or ground jalapeño though.
They also have the best crab stuffed salmon. It’s already to go in the oven at 400 degrees for 20 minutes and it’s a perfect quick dinner paired with some asparagus for two.
There are so many options here!

I’ve always loved the grocery section and the staff has been lovely. However, I had an awful experience in the pharmacy. The staff member I talked to was both disrespectful and belittling. I will not be filling any prescriptions here.

This is my new HEB and it’s super nice! It’s not quite and HEB plus but it is pretty close to it. It has a large produce section (not as nice as the one as Parmer and I35) mainly because the fruit selection isn’t as nice but I can deal with it. The meat dept is really nice and there is a cooking connection there to help the ones who don’t know how to prepare a meal.
The bakery is top notch makes all sorts of goodies!! there is a huge section of healthy living so you will definitely be able to get your health foods there. The wine selection is quite large as well.
They have a café on the run and a deli that makes sandwiches for people who want a meal on the go. Haven’t tried it yet but when I do I’ll update the review.
Overall the whole store is really nice and clean, it’s well kept and there are plenty of people there to help out.
They have lots of parking to and the shopping center is a nice place with lots of food options as well.

Best grocery store ever. Awesome samples, so clean, and great people working there. Their café is good as well.

So I did a Vega demo this past weekend and this store is quite big. It is a nice HEB and the produce section was very nice. The customer service was great and the store is a typical layout of a big HEB. I didn’t know this HEB got so busy and honestly didn’t know that many people lived out in this area. They do have a café on the run, but I wish they would put Buddha’s Brew Kombucha on their drink wall. I had to walk to healthy living to buy my Kombucha, when I could of done it quickly off the drink wall. The fresh fruit and guac area is nice and the haberano quac was sooooo good! The lines were too long to purchase my stuff and over all if I was back in town, I would definitely shop here again.

This HEB is HUGE. But does that make it better? I’m not so sure. When I first went in to this HEB it was about two months old. There were a lot of groups of ‘suits with clipboards’ walking around — HEB corporate I’m guessing… checking things out. Back then, I would’ve given this store a four star rating. Unfortunately, my experience this week on Wednesday was a two star experience.
1. The seafood counter’s seafood didn’t look great. I passed. Part of the reason I went to this store was because I thought the meat and seafood counters would be better than my usual HEB, (and because I was visiting my Mom’s house, so I was close). But no, and then…
2. While I appreciate the notion that they were actually cleaning, the fact that they had completely dismantled their Organic chicken section, leaving me to the regular chicken section kinda sucked. I wasn’t able to get my usual whole chicken. Instead, I had to get a non-​organic whole chicken, all of which were «on sale» — meaning they expired the NEXT DAY.
3. The disappointment of selection continued — nothing new or looking any better than any other HEB in the produce section or the floral section. Tsk…
4. The reason I don’t like a huge store, (and this wasn’t just Wednesday’s visit, but this would’ve been a kicker on my last experience as well) is that they don’t necessarily have more stuff, (to my knowledge) it just takes longer to get to wherever you’re going. My usual store, on 1431 is pretty compact. And sure, that leads to a pretty packed store if you don’t have the leisure of going in the middle of the day on say… Wednesday. but I can get in and out in 30 – 45 minutes now. Whereas this store it takes me over an hour. Now sure, I’m not used to where everything is exactly, but I know from reading the signs on the ceiling what’s going to be in an HEB aisle.
5. The layout of the parking lot and entrance/​exit for this store is a little perplexing as well. They have the fruit/​veggies entrance where I think most people like to come in. But when you check out, the easiest exit is near the pharmacy — the fruit/​veggies exit is kind of masked by the floral section and around a corner. The natural flow of the exit doesn’t let you choose. Therefore, when you exit by the pharmacy, you’re walking along the main thoroughfare in front of the store for a bit. I’m not a fan.
So yah, I was kind of unimpressed. I thought this was supposed to be the big new fancy schmancy store with all the bells and whistles. And I guess it was, while corporate was visiting. But now, the produce, seafood, flowers, etc. etc. are all just the same as any other HEB. At least now I know.

Update. Store, location & service is fantastic. Well done. Univ dr access is good A very favorable choice.
Management needs to visit other area stores to draw more customers. I.e. Gtn on Williams Dr. Catering to Sun City clients offers exceptional Juice selection. Low sugar items greater selection. Shelves are always stocked. Bread selection is fresh & available.
HEB RR is closer & referred. Expanded senior products would make us a constant satisfied client. Your close to be a winner. Keep going.

This is the new HEB behind the outlets… WOW, never thought I’d say this but this is MY HEB. I absolutely love it. Not as crowded as the HEB Plus on 79 and has more stock than the one in Georgetown on I35/​University.
So its the equivalent of the perfect HEB. Gas station? check. water outside (for your 5 gallon jug) check, car wash — check. deli, beer, sandwiches, my fit foods, wine, kitchen demo, it’s got it all.
I also like the nice touches of adding stuff that is usually at Central Market.

Just moved here from California and I have no shame in saying that:
I. am. obsessed. with. HEB.
Initially, I had no idea what in the world HEB was or did. Little did I know this store is where I would be liking forward to at the end of the day.
I love coming here because every employee I’ve interacted with – whether it be the chefs serving samples, those re-​stocking the fruit, or the cashiers – is incredibly polite and friendly!!! :)
One (of the billion times I come here in a week) time I came here to shop for some post work out meal ingredients. I entered near the produce side where the chef was handing out samples of mimosas (wait what… yes, I just said mimosas!!!) and buttered brussels sprouts with slivered almonds (uh YUM!) After briefly chatting about how amazing everything tasted with the chef, he asked if I was looking for anything specific. I told him I was looking for chicken breasts for my meal prepping. And he steps out from his little kitchen area and walks me alllllll the way to the back corner of the store to show me the different options.
Uh waow. Also, every single time I’ve checked out of here, the cashiers always seem to effortlessly strike conversations with everyone. I Love that!
Random fact: the baggers do not accept tips. my boyfriend tried. it was awkward. lol.

This is a great HEB. They are all good, but this one is great.
Inside the grocery door you will find a kiosk from My Fit Foods, and an abundance of take and bake meal options that were prepared in the store. The produce section is the standard above average quality. Bakery department has several people working every time I go, they have a larger selection of fresh baked breads than most HEB PLUS, and only Central Market has a better selection. They also have a fresh baked cookie kiosk.
If you go you must try the in-​house roasted deli meats. They have a couple types of turkey (roast, cajun, and provincal, I believe), as well as roast beef. Be careful with the roast beef selections because some are very rare, and some are fully cooked to the point of being dry.
The butcher section carries some very nice meats you can chose from (eg: Natural, Prime, Prime Aged, Kobe). The beer and wine section is also quite large, and has had a staffer present every time I’ve been. They have a selection of 8 wines that you can taste, too. The rest of the store is pretty typical, and pretty large. The do have a cell phone sales section staffed by an HEB employee, but I haven’t investigated that.
All of the employees I have spoken with have been friendly.

This is really more of 3.5 stars, but I’ll round up since I like grocery shopping, and I like HEB.
This is a huge, brand new location in the now unrecognizable Massive University IKEA Shopping Center right off I-​35. I’m so hipster, I remember when there was only an IKEA out here!
This is probably the biggest HEB I’ve been to, and while I didn’t need to or have time to go around the entire store, I mostly liked what I saw. Very open and wide aisles (hooray!), great meat selection (hooray!), and a surprisingly large selection of beer/​wine (hip hip hooray!!). I feel like HEB is trying to get a little more crafty with their selection of craft beers, and, here in Austin, that is an excellent choice. I was able to find a lot of different ciders, along with some really neat Belgian fruity beer (which is exactly what I was looking for!). We even had a nice employee come by and chat with us on what ciders he recommended, and which ones to avoid. Awesome!
So why not a 5 star experience? I feel like this store is trying too hard to be like a Walmart… there was a very awkward clothing section in the middle of the store, by the miles of cash registers. Nothing high quality what soever. And then there was a small, random, interior décor section by the exit (???). Maybe I’m just part of a small crowd here, but I like going to HEB because it’s nothing like Walmart’s idea of «you can buy anything and everything cheap here, and our customer service doesn’t exist.»
Just stick with what you’re good at HEB — great food, great selections, great prices, great service. I don’t want to see you turn into a madhouse of crazy, because you’re trying to squeeze out a few more dollars. Let Walmart keep on doing that.