H-E-B Plus!

Top not service every time! When I’m checking I always have a problem with my wic card or some other coupons that I’m always trying to use every time I go I always have to visit a manager or an assistant someone to help me because the cashier can’t. And even though that’s a little extra work they always help me nobody has ever left me hanging or upset! Yesterday I even had to go back and someone named Alexa helped me! Just The nicest person ever! Yes the parking lot can be a little crazy because the store is busy and everyone’s trying to park close to the door. But I will say every manager supervisor or assistant has always been nice and helpful. It speaks a lot about the management when they have really nice & helpful people in leadership working.

Anti gun supporter! I will never shop at this store again. Your excuse for not supporting open carry is a joke! 51% of your revenue does not come from alcohol. By H-​E-​B taking this anti-​gun, anti-​rights, anti-​constitution, anti– TEXAN position is sickening to say the least. Not only is it a un-​fair stance, It is morally wrong and discriminating. Texans cherish our right to choose how we see fit to defend ourselves and our families. And in a society today where mass shootings and various other attacks are becoming more commonplace, Some of us choose to increase our defense! If you support the 2^nd amendment then do not spend your money at this store.

This enormous grocery store happens to be about 3 mile away from me, so of course I wind up going there 2 – 3 times per week. The selection is usually awesome and we have done comparison shopping between HEB and the WalMart near Hutto and the value on food is just as good, occasionally better given the in store coupons and meal deals. Unlike other places, we actually prefer many of the HEB brand foods to the big label brands. The HEB cane sugar sodas are excellent, as are the HEB deli items, meat and produce. Chicken tortilla soup kit = love!
Plus, the staff are usually friendly and competent. I love Carol at the cheese station and Reuben at the checkout and Todd who bags my groceries better than I can (I am very picky)
One star off because of the pharmacy, which we had to quit using because they were inconsistent with filling our meds on time.
They hire kids and folks with special needs, so occasional patience is required, but the smiles are worth it!
Download the HEB app on your android device and cut your hunting-​for-​stuff store time in half.

This is the LARGEST HEB that I’ve I have visited. I recommend coming here on the weekends when they are offering samples. I basically ate lunch here.

I have been on the hunt to find some Mexican candy. I have gone to many stores, & gas stations, and this store was my last resort. They had a WIDE selection, & GREAT prices. The candy was 3 for 99 cents. Hey I can deal with that! You definitely get your money’s worth. Aside from my reason for coming, The staff is very friendly. It’s a bit packed but which grocery store isn’t? I love coming to this HEB. My favorite in north Austin.

A little disappointed at times with variety but hard to complain about HEB. You always find great prices.

I stood at the deli counter for 10 minutes no one was in line and the employee’s just looked at me and continued to ignore me this is by far the most disrespectful HEB I’ve been too.

Always have what I need and everyone is very polite and helpful. Can’t ask for much more from a grocery store.

Love my HEB! All the good it does for the community and the way it treats its partners. A+ company in my book!

I shop here for the deals and its close to home @kasondra_spears

I go to this HEB most since its near home, but since the opening of the University location, this HEB seems to not get stocked as well. On several occasions I have gone and they were out of something on my list. I will continue to go here out of convenience, but if I can, I will take the extra mile and head on over to the University location.

Good selection of groceries, but a lot of the meats don’t have price stickers on them. We selected a whole chicken for purchase that should have been on sale. At checkout, after waiting in a pretty long line already we had to complete our transaction and then wait by the doors while the bagger went back to fix «our error» in picking a chicken that was not priced. Then, when she returned we ended up buying a chicken, without seeing it first, that cost 50 cents more per pound than the one we had first picked… Also, at the meat and fish counters, be prepared for them to cut at least 50% more than you asked for and expect you to buy it… The store seemed nice, but after dealing with the people I think I’ll just go back to the smaller HEB on Gattis School Road.

This is just primarily the bakery experience I had recently. I ordered my daughter’s «Toy Story» themed cake a whole month before her party was scheduled to take place. The associate that took my order was friendly and helpful to assist me on the details of the size the cake, even showed me the scanned picture they could put on the cake! Everything was set, date was correct, picture I decided on was perfect, done. Then about a week and a half before the party date, I get a phone call that they wanted to confirm the date of pick up because there was some kind of mix up with the week day and actual number date someone had put down on my order. After I called and confirmed, they assured me my cake would be ready for the party. The day arrives of my daughter’s party, I go to pick up my cake, the HEB employee hands it to me and right off the bat, THE WRONG PRINT IS PRINTED ON THE CAKE! It was still a «Toy Story,» theme, but completely different. I was a bit disappointed, but it still worked out to which I still went through the check out line and paid for it. I get home, and notice a faint bubble the size of a quarter begin to rise on the top right corner of the cake, and I thought okay, well no biggie I’ll just cover it with the little cake fixtures I bought to decorate it with. Then about a minute or two later, its freaking swelling up like a balloon under the picture now the size of an egg! It was already 30 minutes till my daughters party and on the road we were and my husband insisted I call HEB and ask them what was going on with our cake! Got the bakery manager on the phone, told her what was going on with the cake and even took a picture of what it looked like which I’ll post. She passed me to her other associate to better explain «WHY» it was doing that etc. I really didn’t care why, I just wanted to know if I could get a refund or some kind of compensation dealing with all this right before my daughters party! After the associate explained herself, I told her I understand, but what does that do for me now? Then she told me the only way they could help me was turn around and bring back the cake to them and they will fix it after I explained we were already headed to my daughter’s scheduled birthday party. After talking over me… yes talking over me, I’m the customer remember, I didn’t get the correct picture on the cake for one, then there’s a bubble forming on my cake right before the birthday party. Not cool. So finally after she let me talk and just told her in a raised voice, that plan is not going to work, we need to come to an agreement for something else. Then she said, we’ll offer you a free cake. Well that solves everything, instead of just refunding me, lets just give her another cake for no other important occasion right now. Never ordering from there again, and no thanks, you guys can keep your cake.

It’s got a great section including electronics such as televisions. No joke just an enormous selection. It’s also always too crowded to navigate the parking lot or aisles in the store with any comfort. Plus on my last visit I was chastised by the cashier for not taking my 20 cans of drink out of the red portable basket before putting them on the conveyor which I purposely did so they wouldn’t fall over and make a mess. She made me take them out myself before she would ring me up.

Price, selection and convenience, I am thankful for HEB. Sure they might not always have what you want in the size you want it, but if they don’t carry it you probably didn’t need it that badly (or you wouldn’t be looking at HEB for it). People complaining about parking don’t appreciate the distance the food has traveled to make it this far, or they’d be embarrassed to whine about parking and walking 500 feet to get to it. Park in the back or on the side lots, and bring in a cart or two on your way in.
Things I can count on at this HEB: Clean aisles and floors, stocked shelves, a decent selection of fresh seafood and meats (arrive before 7PM), and seasonal Shiner and Leinenkugel beers. HEB coupons saving me money is icing on the cake. One standout thing about HEB store brand products is that they usually have fewer if any «bad» ingredients, such as MSG, HFCS, partially-​hydrogenated oils, or bleached flour. Check out the labels and compare for yourself.
Just one more thing to love about Texas, HEB!

This HEB is a nightmare, no matter what time of day you go. The parking lot is horrible, and I find walking my kids inside to be a scary experience. As someone who can’t stand Walmart, I have to say I actually prefer the local Walmart to this HEB in terms of crowds, layout, prices, and stock.
This is the closest grocery store to my house. I would much rather drive anywhere but here.

I started coming here when this store first opened. Back then it was a treat and an experience. Felt like a pretty high end store, reminiscent of places like Wegman’s on the east coast. Well organized, immaculately clean, nice amenities (drink bar near the middle of the store with huge selection of books and magazines, lots of comfortable seating.) great selection of quality goods. A really nice and useful customer loyalty program that engendered, well, customer loyalty.
Today, it is a dump. Dirty, re-​disorganized regularly, sullen staff, crap goods. The parking lot is a nightmare. I’ve avoided this place like the plague for a couple of years.
Today, I went in to fill a prescription for my wife. I initially took the scrip to Walgreens, but thy didn’t have it in stock. Exhibiting good customer service, Walgreens called around for it and found it here. So I bopped over, however reluctantly, to HEBERT Plus.
Dropped off my scrip and was told it would be an hour wait. Well, I had little choice. I went over to the books and magazine area to kill a little time. I found their bookshelves replete with fictional anti-​Obama propaganda. I realize this is Williamson County, but I found the amount of books by intellectual midgets like Ann Coulter to be repugnant.
Wandered back to the pharmacy and sat in the waiting area. My wife contacted me saying she had gotten a phoebe call from the HEB pharmacy saying they didn’t have this medicine in stock (despite what they had told he Walgreens pharmacist) but that the HEB Plus in Leander did. I went to speak with the staff. They acknowledged talking to my wife (why they didn’t just call her name in the waiting area so I could speak with them directly remains a mystery.) After resolving a problem with my insurance card, the pharmacy tech said she ws going to call Leander to see if they had it (hadn’t this already been done by this very person who had spoken with my wife?) when another pharmacy tech said, «Is this about (medicine name)? I’ve got it right here.» Sooooo… They don’t communicate much in the pharmacy. What’s the worst that could happen (besides killing someone with the wrong medicine or so)?
So:
1. Dirty
2. Poorly organized store
3. Awful parking lot
4. Poor communication in the pharmacy
5. Laden with right wing propaganda
I’m done, HEB. It was nice when it started. Now you’re trying to be more Wal-​Mart than Wal-​Mart. Don’t need it and won’t be back. What a shame.

Been a long time since I have been to this side of town, and I can say I was disappointed with the visit today… Not near a s nice when it first opened… very limited selection (only 4) on Pork Butts in Ad… and they were marked with the wrong price per pound. Just didn’t really catch our eye with anything. Then again were comparing it to the new Lake Line store. And for the cloth selection, way to much for a HEB… felt like we were at Walmart. Checker was rude as well, she tells my wife as she «tries» to grab her cigs «you can have those until the transaction is completed» What kinda crap is that… HEB partners should now better than to treat customers like that… I have NEVER been told that at any store I shop at, including the HEB I work for…
Think I will send a little love note to HEB as well as posting on here… Wont be back to this store.

HEB is good. HEB Plus is best!
I go this HEB when I want to peruse rather than go in & out. It’s pretty big, and there’s plenty of stuff to distract you Wal-​Mart style.
I prefer to send my Pharmacy items to the smaller HEB on Greenlawn. There’s never a line there & a little drive-​thru. The Pharmacy at this location is usually intense. More than 5 families in line, trying to check out, asking questions, etc. Eeek!
The plus of the HEB plus (hehe) is several extra sections. I enjoy the outdoor section for seeds and such, and an expanded auto & home section. But like I said, beware of the distraction & impulse buy danger!
I go to HEB because of the good selection of generic items that are better than the name-​brand. HEB makes several items I buy regularly that aren’t even made by other brands including unsalted Tortilla Chips! Yay! I can also make the argument that I’m boosting the Texas economy!!!

HEB Plus used to ROCK!
One of the reasons I dont think I could leave Texas. I love me some HEB. Always have. So when RR brought HEB Plus in I was stoked! The old HEB in RR was tragic, so I started going to WM, or if it was convient, another HEB.
Fast forward 5 years later. U. They now sell insurance inside of HEB. Which has been a cell phone vendor, a jewelry vendor and something else at one point. I hate that they took the cart corral out of the center of the parking lot, but Im sure it needed to be done because its such a busy store. I LOVED going to HEB Plus. They had TONS of lines open, lots of smiling faces, and great service all together. I moved to PVille, so HEB Plus isn’t omw home anymore, so I dont go often and after last nights visit, Im not missing much by hitting up the Greenlawn one instead.
It was 10pm, and they had 4 lanes open. I HATE going to WM EVER because they do NOT have lanes open and the ones they do are self check out lanes. Well, HEB had that going on last night. Every lane had at least 6 people in in… WHERE were the managers at to open up a lane? One finally opened, but it was swarmed to like a ticket booth on opening day, wft?
I love that its still big inside, and they have a huge variety of foods and generics. I love the cooking center and the freebies. I love their coupons, but I damn sure miss those HEB rewards, man. Customer service was ON POINT for many years. Such pleasant people and management. Last night, I was bagging my groceries so that the folks behind me didn’t have to wait for my casher to bag.
Hopefully they’ll hire some folks, idk, but I missed the «old» HEB Plus when I went lat night.