Leif Johnson Collision Center

Hail storm damaged my 2006 vehicle in San Antonio April 12 2016. A massive freak storm of hail plummet and damaged many cars leaving all the local body shop to be back logged till August or even February of 2017! I cannot be without my only means of transportation for an estimated 5 months. So I got a recommendation from a friend who said they heard on the radio that an auto shop in Austin is picking up cars for free and will repair the hail damage. Skeptical I looked them up and called them to inquire.
By the Grace of God Ken Diamond from The collision Center answered all my questions about the truth behind sending a tow truck to pick up my car and getting it looked at to repair. It was simple he sent Lone Star Towing company to my residence the next morning got my car into their shop the same afternoon and reviewed my insurance estimate and my car and decided to work with me to get the repairs done.
I’m giving Ken Diamond and Copper Jayne 5 stars for their amazing customer service and willingness to work with someone all the way from San Antonio to sending a tow to get my car to repair it for the massive hail damages.
Note: I don’t have a finish product to review yet but I will update this review once I do. They plan to repair my car that sustain massive hail damages requiring replacement of hood, roof, and repair both side mirrors, and two large windshield.
Update to review: brought it down from 5 star for service to 3.5 because during the entire car repair process of 3.5weeks it was always me contacting them for updates and asking where my car is at even when they said they would call me the next day it isn’t till its end of the next day when I decide to check in with them that I get an answer. Also the finish product have a good few items that is not what I would call great quality checks. A few paint chip area, and few gaps left between areas where they reassemble the interior trunk is no long sealed completely like it once was before the hail damage and also the roof weather strip is not on completely some parts of it is lifting as well as notable stains to my upholstery interior of my car where I never had stains before because I have always had car seat covers on my car since I got it. Lastly the visors for the passenger and driver side were re assembled incorrectly where I can’t flip it forward to shield myself from sun glares on the side. Instead it flips forward towards the windshield. A good few things that make me wonder if quality check is they’d utmost importance as Cooper had stressed it was.
Also note when I got my car back I did not see any plastic covers on seats or paper floor covers.

I had a relatively minor repair but it was something that I felt should be covered by my vehicle warranty. After some photos and paperwork, I took the vehicle in and they knocked the work out in one day. All covered. They made it super easy and painless.

Up until this last transaction with them, all was well, but the last time I had body work done there, it was the poorest service I’ve ever encountered.
My van was involved in a sandwich collision that required both bumpers, among other things to be replaced. They took several days beyond what I was quoted, but in fairness, I don’t know if it was a parts availability issue or not. When I picked up my vehicle, the rear door did not close properly. I was told by the service writer (manager?) that he didn’t have anyone there who could adjust it. This was at 4 o’clock in the afternoon. The entire rear area of my van was covered with sanding dust as well as tools and parts that I carry back there. A sheet of plastic hung across the rear while sanding would have saved me a couple of hours of cleanup. Also, the bumpers were installed the way they came out of the box, one semi-​gloss and the other one flat black. I would have rather they kept it another day and painted the bumpers to match. I know it’s just a cargo van, but I want it to look decent. I have to wonder if it was a King Ranch F350 if they would have let it leave the shop in that condition. I won’t be back, nor will I recommend them to anyone I know. I don’t provide shoddy service to my customers and I don’t expect to receive it either.

I recently had my rear hatch replaced on my Honda CR-​V at the collision center. Not only was I pleased with the customer service, but the speed of service is what set them apart from many other body shops. Jason was very helpful and communicated well on the status of my vehicle. Ken, the director of the shop, was very knowledgeable and professional which makes all the difference. They promised it would take at least a week, when it only took two days… not to mention the final product looks wonderful! They even repair all makes and models, and are the friendliest by far. Thank you!!!

Let me just say, I WILL NEVER take my car to Leif Johnson Collision Center again! I would not recommend this place to anyone, friend or foe. Their customer service and quality of work is HORRIBLE and that’s an understatement! My car was transported there after a collision. After a couple of days, I had to initiate the first call to get a status update. I was told numerous times by A. Johnson that she would keep me informed, she didn’t. I had to call repeatedly to get a status update. They kept telling me my car would be ready, and it took ONE MONTH before it was!
I was told that they had to clean my car before releasing it to me. When I picked it up, there was a paper mat on the floorboard the mechanic had used and the interior windshield had been sprayed with some type of cleaner, but no one had bothered to wipe it off. But that’s not the worst…
Immediately after driving my car off the premises, I heard and felt a loud vibration. So, I took my car back and they had to replace the engine mounts. I don’t think they even bothered to test drive it before releasing it to me!!! Had I not taken it back right away, parts of my engine would have fallen out! I know this because one of their Service Technicians told me so!
Last week, I had to pay $ 1239 to have Leif Johnson on Koenig repair my car for damages that I suspect happened during my accident. However, my Service Representative «Walter» claims it didn’t. They were incompetent in detecting that the engine mounts needed to be replaced and I’m sure they also failed to detect that I needed new tie rods; otherwise, they would have detected this when they gave my car a front end alignment while repairing the damages I had sustained from my collision.
This experience has been so horrible, that I will not buy another car from Leif Johnson Ford again. I have bought our family cars from them since 1992, but NEVER AGAIN!
Don’t waste your time or money doing business with this establishment, it’s not worth the grief and frustration you’ll surely endure.

Please don’t ever take your vehicle for service at Leif Johnson Ford Collision Center! We took our truck (which had been stolen and then recovered the next day) to them, for the minor body work as well as a missing back seat, in May 2010.
It took until the end of June 2010 for them to tell us that a seat that would work in our truck was found, and sent to an upholsterer only to find out later that the guy had gone out of business and they had to find another seat. If they wouldn’t have been trying to save a buck, they would have gone to who they had been using for the last 15 years which is who they went to with the 2^nd seat — Leather Menders.
So we get Stella Colunga telling us that she is on the case now and we will have our seat. 2 – 3 weeks later, we are ready to pick up the seat, only to find out it had been covered in the wrong material and didn’t match our truck. I can understand that mistakes happen but the body shop had possession of our truck on numerous occasions up until this point and never though to double check that?! Even the guy from Leather Menders confided to me that he told Stella and Don Emig that he thought the material was wrong but they didn’t listen to him. So here we go again.
Another 2 – 3 weeks pass while the right material is ordered and the seat rebuilt again. Leather Menders did a great job on both seats, even the wrong one so I don’t blame them at all. If the dealership had gone to him in the first place, we wouldn’t have waited this long for the seat in the first place.
Now this final part, not sure who to blame but ultimately it falls on the the body shop manager, Stella Colunga, for not inspecting the work and allowing shoddy workmanship to leave their shop. Also, again, trying to save a buck, they decided to paint parts of the seat to match the interior. As soon as the seat was installed, the paint starting flaking off. We picked up the truck at the end of July — Friday the 30^th, and we are still waiting on the replacement parts to come in to switch out the flaky painted ones. August 10^th. Total time working on our truck 90 days and counting.
Save yourself the trouble and go with A&M Collision or Caliber Collision. Leif Johnson Ford does not care about their customers at all.
Note, there were other issues but too numerous to go into. Overall a HORRIBLE experience which we would not wish on anyone!

I was getting into my car after having breakfast at a restaurant in Round Rock when I noticed a note on my windshield. It said «I’m so sorry I rubbed your left bumper, please call me.» I wasn’t upset as I looked at my left bumper, I was mainly surprised that they actually left a note! who does that anymore? Anyway, it wasn’t too noticeable but it was enough to need a repair. After shopping around for the best price, I decided to go to Leif Johnson for an estimate. SInce the nice guy that hit me was going to pay for the repairs out of pocket instead of going through his insurance, I wanted to make sure I found the best price. I spoke to Roger and he was very helpful and friendly. He gave me the best estimate and I was on my way out in less than 10 minutes. I was able to take my car in on a Thursday afternoon and it was ready by Tuesday which is not too bad. I was very pleased with the outcome of the repair and the whole staff was very friendly. I would recommend for anyone to go if they are in need of a repair and friendly service.

This place was in Kahoots with my old horrible insurance agent Kanda Kropp. OMG, I don’t know what all happened, but she refers clients to this place.
They did an OK job, but for the owner screaming at me to come get my car and I was treated like a terrorist on the most wanted list or something.
Totally unprofessional and HORRIBLE service. Even the rental car agency said they’d had multiple complaints and I’m not surprised.
The manager/​owner guy was such an A HOLE I wouldn’t send my worst enemy there.
NEVER AGAIN!