Old Navy

Typical Old Navy store.
The parking can suck at this location so be aware if going at a busy time.

I went in looking for a scarf and something to cover my ears. Myra was very, very helpful in helping me find everything. When they didn’t have what I needed she found a suitable alternative.

Terrible customer service. I had a return from an online purchase with the tags attached, and a computer print out of my invoice– and the clerk didn’t feel that was adequate. Finally, he realized he could use my BR credit card to «ok» the return. My 7 year old daughter summed it up best– «They really didn’t seem to want to help us, did they?» Sadly, seems to be the trend at most ON and Gap stores– a disconnect from the online experience and staffed with rude, bored kids who don’t have a clue how to treat clients. I think I’ll continue to shop online so as to minimize interaction with them!

I recently went to Old Navy at the La Frontera area. Terrell Blackman was very kind and so helpful, he had an amazing attitude which made shopping fun and easy. Especially after a long, long day at work and with two very cranky kids. Thank you Terrell. I will continue coming to this store.

I’m mostly giving this location 4 stars based on customer service.
When I went in it looked like they were about to get new items because things were a little disorganized, but they still had a good selection. I tried on a bunch of stuff. I really liked the fit of their rockstar jeans except that they seemed to be short. When I asked an employee she took the time to check the pants and explain to me how I can order the longer length on line and also explained the return policies and free shipping over $ 50 for online orders. She was very knowledgeable and helpful. Great customer service is so important for chain stores. Mayra is why this store gets 4 stars!

Yes, i have shopped here and other Old Navy’s many times, yes i know the deal is clothes are cheap and you get what you pay for but my problem was larger than this. I bought two pairs of jeans for my son that had the size on them but did not label the style (the tag on back inside of jeans says «Old Navy Straight»). INSIDE the jean next to the left pocket there is tag that says «skinny» or «husky» that i did not notice until neither one fit my son. I had washed them but felt that since there was no label on the outside the jeans they should exchange them. I was turned away at the store with «we don’t return anything washed». Fine, so i call Old Navy Customer Service to explain the problem. The operator connects me with the Round Rock Store Manager who then argues with me and says they were labeled on the outside too. REALLY, did you just call me a liar?!? I already wasted gas and 35 minutes on hold then I get this?!? The 30 plus dollars I am out is not worth this, i’m sure they know this. Terrible Customer service over what amounts to nothing but losing another customer. I’ll buy more expensive clothes and avoid this hassle. I will tell every parent i know about this BS, maybe they open up every pair of pants to make sure they aren’t being lied to but i don’t.

I have literally started buying most of my kids clothes here. They have dressy and casual styles at the best prices and their Old Navy Cash program is the best. I happened to go on a double cash day and got two coupons for $ 30 off $ 75. $ 75 worth of clothes for $ 45…awesome!

This store is usually very clean and the staff is friendly. They don’t always carry the same options that are offered online, so that’s a bit of a bummer.
I will only shop this location during the weekdays when all of the suburban families have their kids in school. Otherwise, this store is a madhouse on the weekends.

It is ok. I love Old Navy but this store does not carry plus size clothes which is sad! Also the little boy’s sections not what you would think. I am so surprised how the store is laid out it does not flow well!

This is a great Old Navy. I used to not really like this location… it was drab and the clothes always seemed to be poor quality and strewn about the store.
This little Old Navy has had a facelift! I was wondering about their renovations — I thought it was just a rebranding of the ON sign. Turns out the inside has had a complete facelift as well.
As usual I am reminded of why I shop during the week — kids x 1000 in here on a Sunday. It actually is okay though — the designers parked the kid sections in the back of the store away from the human sections. I only had to deal with them once when I was hit by a stray soccer ball in the changing area. Old Lady Navy — why did it occur to you to put soccer balls in the store? Who’s grand idea was that?
The clothes are still the poor quality we know and love from ON but the dressing room was clean and staffed by a nice girl who took my «not for me» pile and she acted as crowd control as well — effortlessly moving mom, dad, johnny, suzy and little evan away from the doors so the rest of us could get in and out.