Reid’s Cleaners & Laundry

Quality is reliable but not exceptional. However, the prices have risen to astronomical for women. I was charged $ 22 for a simple straight line sleeveless knee length polyester dress. It had no spots and didn’t require any extra work. Interestingly, my other item was a two piece man’s high end tuxedo and was only charged $ 12 for that. I guess being a guy has its perks.
The service was a mix. At the counter, everybody was friendly. The lady helping me literally shrugged about the cost although she did show me that the dress had been classified as some sort of fancy dress which it isn’t. Made no sense but I had already paid because it wasn’t rung up in front of me. The cashier had taken my card back to another register and run it there. After putting my items in the car, I wanted to talk to the manager (or owner who wasn’t there) before « Unilocaling» and went back inside.
The manager has a huge clear glass office. The counter lady first pantomined that the manager was on the phone. After about two minutes, I watched the mask drop. Apparently, they forgot that I could see them because I saw the counter lady smirk and laugh with rolling eyes with a nod toward the front counter while talking to the manager. I left. I Unilocaled. Now you know what happened.
I was a light use customer since 2005. (Notice the past tense.)

I just spent $ 26 for a suit and dress. Unbelievable. 3 pieces should cost around $ 10-​$ 12. This was the first time using Reid’s. They were 1 day late from original pickup date and so unfriendly. Plus it stinks in there, like it really smells bad. I will never go back. I told them I would not be using them again and the employee just said, ok.

Took my scrubs to Reids in Round Rock they lost the top. I would not recommend these drycleaners to anyone. Aweful service.

I came in at 9:30AM saturday morning to have a dress ironed. Ironed, not even fully dry cleaned, because I got invited to a last minute formal event and I didnt feel comfortable ironing it myself. I work right next door, and was planning on picking it up after work, around 5PM. So they would have had all day to do it.
Well instead, they flat out told me no! Apparently they dont actually do ANYTHING at that cleaner location, they just hold the clothing… They have it sent out to their main location in Downtown Round Rock to be done, and they send it out at 9AM. The driver does not make a second or third trip to pick up additional things for those of us who are not privvy to their 9AM pick up time. This absolutly blows my mind, if they are going to have a GIANT neon sign in their window promising one day service, then I expect them to make accomidations for one day service.
Needless to say I will not be back and I will not refer anyone to them because they are not worth our money.

I would recommend them to anyone looking for a good cleaners. I take all my clothes there and have always had great customer service and they have never lost a piece of clothing.

I would definitely come here again! I read previous Unilocal reviews, which helped me decide to come here to get my wedding dress cleaned, as opposed to going somewhere else. I told them about all the stains and marks I wanted to get cleaned, and they got that done and more. My dress came back to me in better shape than when I dropped it off! They even removed a pen mark that was on the dress when I bought it. I spent about $ 125 to get my dress cleaned, and that wasn’t bad at all considering the upper half has a lot of beadwork. Great service, friendly staff.

The folks here at the Reid’s Round Rock location are always smiling and the service is great. The Hot ORANGE shoes made my day today. They have a great attitude. These gals seems to go out of their way to be nice. How many places to you go into these days where the staff remembers your name?

Always quick & reliable. One time the alterations person actually called me because my friend hemmed my husband’s pants so bad and they noticed it and fixed them before dry cleaning the pants. They are the only place I go.

Great employees and convenient location. I sometime like /​sometimes don’t like the tissue in the shoulders. The good thing is, they will put in the tissue or not based on your preference. Love the $ 5 off coupons you get every so often based on usage. Did I mention the staff is great! One thing to consider is making it easier to recycle the hangars and plastic wrap.

Sorry but this place is terrible and over priced. This was the second time I tried this establishment. I arrived to pick up my orders of dry-​cleaning. The four employees couldn’t smile if they tried. I tried to ask questions about why my order was for over $ 300 but they wouldn’t or couldn’t give me an itemized receipt or tell me which charge was for which set of hangers. I asked for a menu so I could recalculate myself and they responded with,” Sorry you’ll have to look on the website.” Seriously? Yes, I put a lot of clothes in at one time but it’s always about the same amount and my previous dry cleaning bills at Austin Green Dry Cleaners was never over $ 200. I’m more upset about the terrible customer service though. Despite this is the most convenient location I will NEVER EVER use this place again.

I’m not sure why I’m here after paying $ 60.00 for 8 pieces the last time, but I’m going to give it another try. Let’s see how this goes with just 5 items. So far I have tried to recycle my hangers and the no longer recycle them…

I am rather disappointed. The coat I just paid $ 13 to have cleaned neither looks nor smells like it has been thoroughly cleaned. Not that I want it smelling like dry-​cleaning chemicals, but it doesn’t smell fresh, that’s for sure. The coat is black wool and came back with fuzz/​lint still on it… probably the same stuff that was on it when I dropped it off.

Love the tissue in the sleeves to hold the shape of my shirts and blouses!

Nice people! Great service!