Walgreens

The customer service at this Wallgreens leaves a lot to be desired. It feels like — they are doing u a favor attitude. The only reason they are getting 2 stars vs more is location. How sad is that? That should speak volumes right there. 2 stars for location — NONE for people skills! I’ve always used Walgreens for my prescriptions — always had better service «other Walgreens». This pharmacy may be the reason I may move my prescriptions to a different drug store going forward.
95% of time at the pharmacy I get attitude — I noticed the other day you have a help wanted sign. Perhaps 1^st, you should train your current employees customer service skills — before bringing yet a another pharmacy tech on board. Just a thought.

My review is for the pharmacy. I have MS so I’m in here to see the pharmacy a minimum of twice a month. I wish I could remember the names of the pharmacist, because those lady’s need the recognition. As a matter of fact, I’m in there so much, and have gone there for so long, they call me out by name with a big hello before I can even say what I’m there for. And that’s really cool, they are all so nice, always willing to answer any and all of my questions, even if I’m asking about something not related to my own personal medications, they always take the time to go through my huge list of medical discount cards, to see if any of them make things cheaper than even what my insurance offers. I’ve even gotten there when they had a huge line of people waiting, and had the chance to observe from the sidelines, I’ve never seen them get short or mad with anyone. So I guess long story short, the pharmacy staff here is a great staff, and would recommend that anyone living in the neighborhood to use these guys, just wish I could remember names.

My review is mainly for the pharmacy. The hours need to be extended, especially on the weekends. Also I have found that they do not carry several medications and would have to either special order them, which could take days or weeks, or worse — their warehouse doesn’t even carry those meds At. All. I can go down the street to CVS and get the same meds right away. Often times, I can get them from the HEB pharmacy also. Nine times out of ten, if this Walgreens does not have the medication on hand, the CVS down the street does. I think they need to start ordering their supplies from more than one warehouse. Obviously the warehouse they order from, cannot meet all the demands of their customers.

Awkward pharmacy hours. If you need a fill late at night or even early evening on a weekend, go somewhere else.

Most Walgreen’s are neat and clean (much more so than CVS), and that is one of the things I like about them. This one is middle of the road for the chain, but much cleaner than the Palm Valley location. Values are good, and service is adequate, but sometimes hard to find help. The access is a little awkward.

I know exactly what Candace is talking about with the overly attentive beauty counter clerks. I haven’t really experienced it at this location, but when we lived in Cedar Park I couldn’t go near the beauty dept at the 183/​Discovery Blvd store without having someone on top of me all the time, one lady in particular. I started feeling like she thought I was going to steal something. Then one day it all became clear. She had been on top of me, following me to every new product I looked at. I grabbed a couple things and as I was leaving the department, she asked me to bring my purchases back there when I was ready to pay. Honestly, I found her SO annoying, there was no way I was going back to her counter. So while I’m standing in line at the main counter, the annoying beauty counter lady actually calls me over from her beauty counter to check me out. I was SO annoyed with her, I actually indicated I would rather stand in line. When it was my turn, the checker explained that they’re on commission in the beauty department. Ohhhhhhhh! That explains SO much. It does not, however, make it any less annoying.
So, back to the Round Rock location. I have not personally experienced pushy sales people here. I have had a comment or two on my purchases, as the other reviewer stated. I think they’re just making small talk and being friendly, but I could see how it could be irritating or even embarrassing, depending on the purchase. I have not experienced the stink another reviewer referred to. I’m guessing it was an isolated incident. All in all, this is an average Walgreens store. I normally would not bother writing a review for a chain drug store, but I thought the annoying beauty counter ladies was worth addressing. Walgreens, if you ever read these reviews, pay attention and do something about that. Trust me, you’re losing sales with these ladies harassing people. Maybe it’s time to ditch the commission structure. Come on, this isn’t Dillard’s or Macy’s. It’s Walgreens!

This locations turn in is a bit odd. Its a small entrance about a couple hundred feet after you pass the walgreens on th main road coming on University Blvd. There is much more choices when it comes down to grocery options and drinks as well compared to the CVS right down the road.

«STINK!» is the first word to come to mind when I entered this Walgreens. It literally smelled like a giant toilet, I kid you not. I went in with a very short list and it was all I could do to concentrate to find my items to get out of there as quickly as possible.
The people in the store seemed friendly but I can’t imagine working there, I’d be sick! They had the items I wanted and besides being stuck behind slow customers I was in and out pretty quickly.
I didn’t buy any of the food items I needed because the smell ruined it for me. Ended up going to the CVS down the street instead. I think I’ll be sticking to the other local stores in the future.

I stopped by here on the way home from the outlets just to pick up a few things… nothing major. It’s coming toward the end of the year and I wanted to use up some funds on my flex card.
I don’t know what it is about this store, but the employees seem to be really up in my business in what I buy here! First, I was browsing the acne treatment area because I do tend to have the occassional breakout so I was checking out the new Burt’s Bees line. The beauty advisor there lets me know there are some Burts Bees gift sets so I take a look and thank her. Not even a minute later, she comes back and starts suggesting the acne treatment packs that are comprable to Proactiv. I thanked her again and continued to browse onto something else.
I pick up the box of Bio-​Oil and start reading about it. The beauty advisor comes back once again to say that it’s a really good product, great for stretch marks, how her daughter used it, etc. Whoa, ok, thanks. I smile, thank her again and proceed to walk further down the aisle to look at other items.
I think by now I’m looking at some face lotion and the beauty advisor comes back AGAIN and starts suggesting a shampoo for me and how there’s a good deal going on. Oh man, by now I’m done hanging around this aisle and head over to the other side of the store.
I found out that my flex card will not cover multi-​vitamins, but they will cover pre-​natal vitamins. No, I’m not pregnant, but will probably start trying sometime next year. Until then, I’ve been taking vitamins, getting my calcium & folic acid, yadda yadda ya… to be ready for when the time does come. So, I figure, what the heck, I might as well get pre-​natals since they’re covered.
As I was checking out, the cashier sees that I’m buying pre-​natal vitamins and says, «awwww, pre-​natals!» I said it was only because they were covered by the flex card… it was kind of awkward sooo it’s probably a good idea not to comment on people’s purchases.
Needless to say, it’s nice to have attentive employees and customer service, but I just felt they went overboard here. I like shopping with some sort of privacy!