Ily Enterprise

Terrible tech support. When my Spartan 1:11 DVD duplicator started freezing up between the Copy and Compare cycles, I sent it in for repairs (still under warranty), thinking it would be returned in working order. They requested I send the media I was using to test (fair enough).
A week later, I get the unit back, problem completely unsolved. Not sure why they asked for the test media, as they didn’t use any of it. I called to complain, and they explained to me how their notes said the unit was fixed. Although they could not quote back to me what the original problem was (that had supposedly been fixed).
They told me to send it back a second time. I told them I wanted a new unit. They agreed. I repeated this several times during the call, and each time, Andy Tu (their tech) agreed.
I marked the drives that were giving me issues, and sent it back. A week later, I get the same machine sent back to me, with the same marked drives., and the problem still not fixed. I called back, and was told that the drives were replaced. I told them the drives were marked, and they said ‘oh, it wasn’t the drives, we replaced the power cables’. Apparently, they never bothered to check the copy and compare cycles, however, as they still don’t work.
If you need a duplicator, buy from someone else.

This is the best resource place for retail/​wholesale company that are looking for great duplicator units.
They carry from cd/​dvd to usb, and cf/​sd card unit ranging from 1 to 16 and more target depending on what you are looking for.
I definitely recommend them to any company, institution, and medical field MIS/​IT that are looking for costly efficient duplicators to contact them.