Urgent Care Medical Center of Rowland Heights

My family has been seeing Dr. Wang for more than 5 years. Although the wait time might be a bit long sometimes, the office always tries to accommodate the appointments. Dr. Wang is super friendly and caring. She can be quite straight forward but we prefer a doctor that can point out the problem and give an accurate diagnosis. Overall, we are very happy with Dr. Wang and the office staff.

Zero star！！！ The doctor was trying to rip me off!!!

They have two locations (Alhambra & Rowland Heights). I couldn’t find the Alhambra one, so I’m posting here:
Went once to the Rowland Heights office on a Saturday. It was packed. Nice staff, saw Dr. Wang. Not very eventful.
Been going to the Alhambra one for a few years now, so I am finally writing a review on my overall experience for the ALHAMBRA office. Same doctors, they rotate locations during the week it seems.
ALHAMBRA office (1118 S. Garfield Ave, #201, Alhambra)
I go every year for my wellness check up and if I get sick, I usually get an appointment the same day. There is a pharmacy downstairs, so it’s quick and convenient. The office just phones or enters in the prescription and you go down to pick it up.
Dr. Zune Liu — seen him maybe 2 – 3 times. Very nice and professional.
Dr. Mary Wang — she is the person I usually see (it just happens that way when I make the appointments). She is laid back. ***I noticed she also thinks HER time is more important that your time.*** I’m not saying my time is more important. I am saying, I have an appointment and I expect the dr to honor that as best they can…
Every year when I go for my wellness check-​up, I ask for the first appointment of the day (don’t forget I am fasting before my appt, so when I get there, I am hungry…). Every year I go, I wait at least ½ hour for Dr. Wang. This means, I’ve been up, fasting AND taking time off work. The last time I went (Aug 2015), I waited 45 minutes (I am not counting the time I entered the office). I am counting from my appt time. She rolled in 45 mins after my appointment time. There wasn’t any other patients in the office waiting except me. Another thing I noticed, she washes her hands and likes to dry them on her lab coat, then she checks you out. This last time, she didn’t wash her hands and checked me out (blood test and all). She always recommends me to make another appointment to go over lab results. This equals another appt with co-​pay and there was nothing informative to tell me (I had no issues). Maybe all doctors do this to get the extra co-​pay (ins), but really I don’t have a lot of time to spend at the doctors if I am healthy. If there is an issue, then that’s another story.
Staff — ALL very nice in Alhambra. They have great staff. Wish I could say the same about the Dr. Wang.
2 stars because of Dr. Wang. If it weren’t for their staff, then 1 star.

Service here has been quite slow even with few patients waiting. If you are lucky you might get a shorter wait but prepare yourself to wait 1 – 2 hrs at times.

STAY AWAY FROM THIS PLACE! Let me clarify that the staff was very courteous but, this place is here solely to take as much money from you as possible. I went in to get some medication for pain attributed to carpal tunnel. I would have made an appointment with a real doctor, but the pain wasn’t letting me sleep.
The seating area will only hold about 8 people maximum. After my blood pressure was taken and I was told to wait outside again, the seats were all taken and I waited outside with the rest of the patients.
When I was asked to come in to see the doctor, they put me in a waiting room that also served as a storage room. Take out bags from BENIHANA and cardboard boxes were stacked against the wall. County hospital rooms in the basement grounds were more acceptable than this.
When the doctor finally saw me and asked what my problem was, he tried to prescribe me naproxen sodium. I told him, «I’ve tried Aleve, doc.» He blinked and asked me if I was sure I didn’t want to try it. I insisted that it didn’t work and I was diagnosed before with carpal tunnel. After having half a conversation with his back while he typed on his computer, I had to literally tell him what medication I used to take for it. Eventually, I got an order of Neurontin. During this time, he never ran any tests on my hand.
I was frustrated and simply wanted to leave at this point, but I decided to ask him what side effects or interactions I should be careful with while taking the medication. He told me, «All drugs have side effects, read the pamphlet or paperwork that comes with it.» Well, thanks Captain Obvious.
I did mention pain on my left knee. In response he made me do a squat and looked at the knee itself. It popped loudly like it usually does. He said it looked fine. I just shrugged. I didn’t care about his opinion at this point anyways.
He started to talk afterwards, and he was trying to make me come back for a visit. I agreed to do see him to do some blood work so he would let me leave, in regards to my diabetes that I have under control thanks to exercise and a good diet that didn’t require medication.
Next came my favorite part, the bill. I have Aetna insurance on a PPO plan. I had to pay out of pocket $ 150.00 and $ 12.00 for the prescription that didn’t require any strenuous effort from this guy. Save your money guys, or go to an E.R. If your primary language isn’t English, take a translator with you. Don’t be stupid like me, and please look at the other 1 – 2 star reviews on here. You’re better off buying a bottle of premium liquor for your woes.

Went to see Dr Liu. He was busy as usual so the wait was a little longer than usual because I was a walk in. He came out and greeted me quickly and went back in. There were several patients outside. The staff were nice and extremely busy. I noticed that some of the early complaints were that the office staff were rude, so I was prepared to fire back… Hmmmm, they were nice. Perhaps those others were not so happy to start with understandably so, given that they were there to see a doctor…
Saw the doc in an orderly fashion for my sport injury. He was very cool. I think he speaks English, Chinese and Korean. He help with the diagnosis, and gave me some recommendations. He did not make any suggestion on vaccines as some people suggested, because I was ready (given all the negative reviewers)… He didn’t make any sales pitch. In fact, he gave me several home and inexpensive remedies!!! So I finally gave in and ask if there is any vaccine I needed as I haven’t seen a doc in several years… He said, you’re healthy. They always suggest flu shots when in season for particular age groups. It was a simple and inexpensive prevention that will help you stay healthy. Since the flu season was nearly over, that was why he did not recommend getting the shot. That sounded pretty fair!
Hey, I was expecting poor service, but they were reasonably close. I was happily surprised by the great service and advice. So why are some of the reviews so negative? I came back and check out some of the reviews again… They don’t even live iin LA (one in Chicago, another in San Fran), seriously, WTF!!!
These guys service me well. I am glad. I would definitely recommend them to anyone seeking immediate services.
Peace,

Dr Mary Wang will rip you off. We have insurance and are allow for yearly health exam. She use a different item to bill the insurance company and we ended up with over $ 500 out of pocket bill. Further more, she try to schedule office visits to review exam results which can be done over the phone.
My wife was told to have a disease. She went to another doctor to test the disease again in 2 weeks and found nothing.
We discuss the billing with the staff and no progress is made.
We will never go back again.

This place is extremely unprofessional, especially staffs from desk. They would complaint about their personal lives in front of all the patients. I have been here twice and that will be it. Doctors are crazy for $$$. The simplest thing as like checking blood test, they would bill my insurance max and still charge me another $ 25 just to check my blood type. It’s true that they always make you follow us with the doctor. This place is a joke.

the man doctor and the female doctor don’t have any patience for my mom. we saw the female doctor today, she got out of my moms file in her computer and my mom forgot to tell the female doctor she needed another medication and told the doctor. the doctor got very impatient and got back into the file and added the medication with an attitude. OMG, is it that bad to get back into my moms file and add a medication. then she listened to her heart, the stethoscope barely touched her skin for a second, can you hear heart beats in a second? another day my mom went to see the doctor she said to my mom «you are here again, now what do you want»? what the f***.

I took my daughter to see dr. Liu today, it was a busy office and took quite some time to be seen but he was very knowledgable about her having her vaccinations, my daughter hasn’t gotten her hepatitis a vaccination since she was born and if he didn’t tell me I wouldn’t have even known that was a required vaccination for her. The staff are wonderful and very polite. The nurse Lisa is very funny and humorous.

Dr. Mary wang sees patient very quick and she is very on point with her diagnosis, I came here a few times for some issues I’ve had and I’ve always felt better within a few days, I would highly recommend her as a family doctor because you get treated with the right medicine.

Be ware of Dr. Mary Wang… I don’t think she is professional and really not helpful… Dr. Liu is nice and gentleman but Dr. Wang…

Came here few days ago because I needed my ears clear before a job interview. Doctor claimed I had an ear infection but it was merely just thick ear wax built up in the ear. Also gave me an unnecessary vaccine shot, said I could die from not having it, wtf… just to run the bill up to $ 300 for my 2 visits. He also had me waiting hours just to get treatment. When I asked if he was busy serving other patients and forgot about me, he said no, the other rooms were occupied… who the fuck you lying to?
Overall not a very good spot to get ‘urgent care’. He gives ill-​advised medical opinion trying to run the bill up on you, makes you wait hours in a room, takes another 45 mins to ‘get the equipment ready’.
Just save your wallet, time and don’t gamble on your health with this place. Not worth it. All the negative reviews below describes accurately in regards to this clinic. You have been warned, if you don’t listen!!!

Very bad, unprofessional clinic! All they care is how to make money from you! They always let me follow up with doctors for some tiny problems after the physical examination, then they tend to ask me do more examinations that I haven’t asked for… WTF! My insurance is PPO, it does make sense that they can more $$ from me after each visit. If you have HMO, I bet they might put your appointment way behind. So watch out…
The female doc (Doctor Mary Wang) that I saw is really not professional. She was even reading Wikipedia in front of my face word by word regarding my symptoms and concerns… WTF! I can read Wikipedia by myself at home without paying anything to you! Not cool! It just looks like she doesn’t even have enough knowledge about what she is doing…
Beware if you have to go to this family practice clinic, esp you are PPO people…

Doctor just keeps talking with his staff and not with his patients, which are stacking up. And then at the end, the doctor brings up these random vaccines that you need to take that are «required», just so you have to come back and pay for ANOTHER visit…

Dr. Liu and staff are awesome. I love that they practice preventive medicine. He always asks lots of questions and spends time with me. They are open on Saturdays too!

Customer Service is A+ thank you especially to guy doctor he is very nice. He even gave my girlfriend a free diabetic tester. The receptionist is professional.