Dairy Queen

I wish I would have consulted Unilocal before coming here. No customer service at all. I wasn’t greeted when I entered the restaurant nor when I walked up to place my order. The employees do not care to inform you when your order is ready, nor do they offer salad dressing with the salad. I wasn’t thanked, no customer service. I will not be returning. I guess the Glass family needs more training on how to run a business.

We went there recently when they were out of about half of the menu items. We ordered several different things, 1 at a time as they waited for us to pick something else, before telling us they were out of that as well. We chalked it up to 1 bad order, late truck, etc. So we go again this evening at 11:30. Their posted hours are they close at midnight. We were turned away at 11:30 told they were «closed.» This place is as poorly managed as other reviews have stated. Sincerely hope the new one in Rockwall is not the same owners.

This is NOT your typical Dairy Queen. Something is seriously wrong with this location. The employees are young, inexperienced and rude. They seem to not even want to be there. Even the food tastes gross! The fries are always cold, the tenders are over cooked, burgers are cold and it just seems like a knock off of all the other Dairy Queens. Total disappointment! Bring in some new DQ managers get this place running as it should. I for one drive to the one in Garland. I rather spend more money on gas than eat cold food. Eek!

Extremely disappointing. On three separate visits this new Rowlett location was unable to honor a Buy One, Get One free Orange Julius email promotion due to faulty equipment even after contacting management plus the store owner to complain each time. Perhaps this Unilocal open forum might spur some kind of action to address the problem this poor representative of the Dairy Queen brand apparently cannot resolve, although the vast majority of posted negative reviews so far indicate the opposite. Good luck DQ, you will be needing it.

Cool, just opened in Rowlett! Now I don’t have to drive far for steak finger basket and for blizzards !! They open at 6am which is awesome, inside looks nice and clean and has a tv as well

Dairy Queen is the staple of small-​town fast food, and I am very happy that they opened this one close to Rockwall. It has been fairly clean on my visits, although I prefer the drive-​thru to avoid the untrained teenage staff. The food is as expected — simple and good. Got two Country Baskets for our lunch today (steak for me & chicken for Chelle), and they were as good as ever. Turns out that fries are better in gravy than in ketchup! Way better. *Now I just need a dip cone! (Next trip.)

This location is brand new and it needs help already! They need a good manager/​leader. Cashier was rude, she didn’t even know the items on the menu. So many teens standing around not doing much. This is not how a fast food should be managed. We won’t be back.

Poor management. Too many teen age workers standing around not doing anything. Poor service, orders get messed up all the time, dirty unkept restaurant. Somebody in management needs to wake up. I REALLY wanted to like this place. I was excited when Rowlett finally got a DQ. Unfortunately, this has been a real disappointment. Does management really care? Are you listening to these reviews? You should be.

We are here now. No malts or moolattes. The teenage help is ridiculously loud. Hiding from each other among the guests. I would fire half of them if I owned this place. I will never be back.

This location is terrible! Do not waste your money. We have eaten here twice now and both times our orders come out so wrong. This time my daughter only had fries in her kids meal, no burger. My husbands chili dog was cold. We ordered a banana split with peanut butter syrup and they put peanuts on it instead of peanut butter. Both times we have been there and all the tables were dirty. This location are all teenager employees, that’s the main problem. This is definitely the last time we will be coming to this location.

I went through the first time and ordered a dude, with cheese, no tomato, add onion combo and they made it the normal way (not with cheese and adding tomato and no onion) while charging me and ringing me up for what I asked for.
I decided to give them another shot and ordered the dude the same way with a pint of ice cream. They charged me for a quart and forgot my cheese. I pointed out that I only wanted a pint and they got confused, took my money without giving me a price and pulling me to the front. I had to ask for a spoon and when they brought the dude out, there was no cheese. I had asked for my receipt because they had never told me a price and I wanted to know what I was charged for. I went back in to fix the dude and they ended up handing me the food and a quart. He said they don’t sell pints, I said you have a 16 oz blizzard if you must charge me for it while giving me plain ice cream… they looked at me like I was from Mars. I told them that if they sell quarts, they should be able to sell pints since they have been selling them since I worked at a DQ as my second job ever over 20 years ago.
DQ used to teach their employees the ounces of the cups they sold and what a pint and quart were. I don’t care about being charged for a blizzard, but by God, have the brains to figure it out. To not refund me money I was being overcharged was the icing on the cake. I will never go to this location and spend my money there again. I will continue to go to the ones that have smarter people working with a kitchen staff that reads the tickets and doesn’t screw up something as simple as a dude with cheese.