Rowlett Gold & Silver

These guys are awesome! On my first visit I was kindly greater and I told them I had some scrap jewelry and a ring to be sized. To my amazement they sized my ring for free AND they polished it up for me. I had told them about an expensive ring I liked and they had offered to custom make one for me. I was so excited, I don’t have to drive far for great service. I just took my fiancé’s ring in to be sized but the weather may be keeping us in .I look forward to doing business with them as long as I’m here in Rowlett.

Very friendly staff. I had some scrap gold and old rings, I believe I got a good price for them. They also sized a ring down that was my late Fathers. Went to pick it up and it was sized, cleaned, and polished. Looks great. VERY HAPPY.

I live in Rowlett and needed a watch battery for a diving watch since I’m headed on a trip to Cancun next week. I stopped in and the staff was very friendly. The guy said he would have to take my watch to another shop since the watch was sealed under pressure and he didn’t have what he needed to replace the battery. Made sense so I said OK. My watch was functioning perfectly prior the the battery going dead. I picked up my watch today and on my way out I tried to reset the stop watch/​chronograph and it zeros out on 6 seconds… I tried it several times but couldn’t get it to zero out on the 12 like it should. One of the guys noticed i was having trouble and tried it as well and couldn’t get it to zero out properly. He handed the watch back to me and said, oh well. No offers to try and repair the watch or refund the $ 20 I spent to have them replace the battery and break my watch. To add insult to injury, I got home, went through the mail and found a Valpack coupon for a FREE WATCH BATTERY REPLACEMENT from the Rowlett Gold & Silver Exchange. I thought I found a good jeweler as I purchase jewelry for my wife several times a year. First and last time I will be in their shop. I have done business with Nasar’s Jewelry in Firewheel Town Center for 10 years and learned a lesson today.

I have always been a skeptic of these gold exchange places assuming they were glorified pawn shops or something. Well, cleaning out one of my storage bins I found some old watches and rings I completely forgot I stored or even still had. Considering I had no idea I still had them I figured I would use these as test items to see for myself what these are all about.
I stopped in last Tuesday and spoke to the guy behind the counter about my watches and rings. I figured I would be haggled and undercut and told he would «gladly» take these and «give» me a «deal». This was not the case at all. The guy behind the counter was really courteous and completely non-​invasive. He cleaned them up a bit and then told me what the market value was for the day for him to buy them from me and that was it. No bs or shady dealings at all.
I actually have a few more items collecting some dust that I told him I would bring back. If you are the skeptic type like me I will verify this place is pretty legitimate about their dealings. I don’t have a TON of old gold jewelry (never wore it) but what little I did have actually got me a fair amount of cash in my pocket.