AT&T

I dropped my phone and shattered the screen. I stopped at this store because it was the first one I saw on my way home from where I was. I walked in, sweaty and gross from the gym, and very sad about my phone. 4 gentlemen were working, Olivio, Ergys, Tony and Jeff. From the SECOND I walked in, they were all amazing and more than happy to help me figure out the best option for me. I had 10 months left on my current phone and not a lot of money. After putting their brains together for awhile, they came up with a plan that not only got me a new phone (for very cheap), but also a free tablet and a company discount! I walked in expecting to pay a lot of money and walked out with free stuff (including a $ 50 money card) and spent very little.
Because my screen was broken on my old phone, it was challenging to get to what we needed to see for the new phone set up. I also didn’t know any of my passwords I needed (because everything has always been saved log ins) and they were VERY patient with me despite how frustrating that must have been.
They truly worked as a team to get me the very best possible deal for my situation. I was blown away by how willing they were to help and how friendly they were. It was incredibly heart warming to know that there are people in customer service fields who still treat their customers like that. It was way above and beyond anything I could have imagined and I truly felt appreciated valued as a customer. They turned what could have been a very crappy situation for me into a really great one.
Thanks, guys :)