Luv Manicures & Pedicures

This is the worst nail salon ever! I had an appointment for 3:30 and they were late taking me. The girl Jessica who did my mani and pedi had no clue how to polish nails. They put the polish so thick that it does not dry. After 5 hours of drying the polish was still wet to the point I could pull it off. I’m so disgusted by this place. The most unfriendly atmosphere and inexperienced staff.

So I decided to give luv nails a second go round disregarding the first horrible experience and this time it was just okay. I personally think it’s bc I only choose the classic pedicure, but all of the experience they offer should be great. Next time I’ll take my 24 dollars else where.

I’ve been here twice in the last month and the three women that did my gel mani, pedi and eyebrow wax were all great.
I went as a walk-​in both times and did not have to wait more than 5 minutes. Once I went on a Sunday afternoon and the other time I went on a Monday afternoon.

Tried to give Luv a second chance today, however it didn’t go so well. They waiting until I checked myself and 2 daughters in before the woman at the counter decided to tell me there was no way they could do anything for us before even asking what we were looking for.
Please don’t offer a giant sign on the front of the building that says «walk ins welcome» if you are going to be fully booked on Saturday and have a 10 person bridal party over taking your business for the day. I expected we may have to wait as there were three of us and it was 2 p.m. Yet, they couldn’t do anything within the next 4 hours?!
We ended up going elsewhere and got amazing service and were seen right away.
Please don’t waste your time even trying to go here. There are far superior places within a few miles that will actually want to give you an amazing manicure and pedicure.
Use Unilocal for what it was made for, this business deserves their 2 stars.

I just left Luv in Royal Oak after waiting 20 minutes past my appointment time without so much as an apology or any word regarding the wait time. I have been to the Livonia location recently and had an excellent experience. I would not recommend this location to anyone who appreciates good customer service.

I am surprised that there are so many negative reviews about this place– I have had nothing but good pedicures and nice nail techs while I’ve been here, which has been several times in the past year. Some of the girls at the counter could be friendlier, but overall my experiences here have been good. As others have said, the fact that I can have my own tool kit makes me feel safer and cleaner than other places.

I got a mani/​pedi two days ago with my friend and I’m very unimpressed. The nail tech didn’t really do anything to my feet besides take them out of the soapy water and change the polish on my toes. I expected a relaxing experience, but there were TVs blasting home improvement shows literally everywhere I looked.
My manicure polish is sloppily done (I really could’ve done better on my own). Bad lines, polish on my cuticles, bubbles in the layers… come on!
However, my friend had acrylics on that needed to come off, and her nail tech was fabulous. She spent a lot of time making sure the nails were healthy and looking good; I actually spent most of my time over at their station after my short and gruff mani/​pedi.
Bottom line? This place wasted my money. I’ll go somewhere else in the future.

I don’t know what it is about this one over the others but they just don’t do a very good job. Most of the time they don’t look that great when I leave. Many of the girls (not all, I’ve had some great ones there) aren’t very friendly. I used to go to the Rochester location quite often and always seemed to have good experiences over there. The pricing is great but I guess in this case you get what you pay for at the Royal Oak location.

I used to go to Luv in Shelby Township and Rochester all the time so I figured I would try out the Royal Oak location now. What a disappointment! I should have known when I called to make an appointment by how rude the girl was, that this wouldn’t be a great experience. My pedicure was a joke. The girl did a decent job on my feet up until it was time to polish them. She literally took 35 mins polishing my nails so you would think they would be perfect, wrong! They looked like my 8 year old niece polished them! Polish on my skin, missed spots and not enough coats! Never going back to this Luv!

Very professional. They give great pedicures and
Are gentle if you have sensitive feet. Super clean
And nicely priced! I feel like I’m treated like a queen
When I come.

Over the years I have tried this salon multiple times and everytime there is a customer service problem. These problems range from them giving my appointment away to a walk in, to receptionist and manager being rude, to their 2 week shellac manicures lasting 3 days.
The other day I went there with my sister to treat her and the appointment went fairly well. Although, we waited 15 mins when we had an appointment. I asked for something specific and the very good tech, Safa, did her best to comply, although they did not actually have the nail art I requested., (rhinestones seem simple enough). So, I thought — why not come back cause I really like her. Her service is good. I made an appointment to come back and see her again to get a fill on my acrylics one week later. Then I realized… the service given by the tech’s is random depending on their level of knowledge, which is a management problem not able to hire or train with consistent good techs.
Today I realized, the management is where they are failing short. I went into my appointment at 6:20 for my 6:30, which I booked and put in my calendar right away so I wouldn’t miss it. I asked for 6:30 because it aligned with when I could get there after work. I told the receptionist and she just said, sorry… we gave away your appointment, you should have got here on time. I explained that they booked a 6:30 with me but then insisted they would not do that because they only book on the hour so they can take walk ins, therefore blaming me for the issue. I thought there was no way a manager would treat me like this so I asked to see one. Nope, the little 20 something that they have managing Royal Oak is rude and quite a snob. I actually came back in a second time to ask for the owners name and contact info and she would not give it to me. Nor did she offer any type of restitution. I explained that I thought I would switch salons because I get my nails filled every 1.5 weeks. She said nothing… did not offer me another tech or offer a discount, or apologize. No wait, I digress, she did apologize that I did not keep my appointment, «I’m so sorry you missed your appointment, we book on the hour so there is no way we made a mistake.» Her exact words!
This is NOT the first time they have done this to me. I even called at :10 after my appointment once and they had already given it away and did not offer to have any restitution then either so I went to another salon.
So, if you want to take a gamble with whether or not you will get a good nail tech. If you would like to not be able to have them keep an appointment you make. If you enjoy their totally inflexible and rude front desk people… this is the place for you.
I’m going back to my old Salon or find a new one.
PS — This is my first review. I never make reviews so you mush know how insulted I was by this salon.

LUV– where an appointment is merely a suggestion of when someone might get around to doing your nails.

This place is awful. Went in spur of the moment with my roommate and only had a short wait so we stuck around. It looks really nice in terms of facility but the staff is completely inexperienced and clearly don’t know what they are doing or have licenses. They were very nice but don’t go there expecting to have any sort of real manicure and pedicure. I am going to have to buy the color of nail polish I chose to fix what a terrible job they did.

I’ve been here a 3 – 4 times and have had a good experience on each occasion with different nail techs. They’re always pleasant and efficient but not too speedy. I appreciate their attention to detail and have had manicures from here last days longer than other places. I’ve started getting the vinyl polish with great results.
I would recommend making an appointment, as often with walk in on the weekends they were booked up. It’s convenient, not super $$ and gets the job done.
I’m surprised to hear of the rough treatment others are mentioning — I haven’t had any issues. Also seems like if you’d feel it at the time and would say something so they can ease up? I always ask ahead of time for a gentle approach b/​c I have sensitive nail beds (no matter where I go) and haven’t had a problem with this.

Gotta be honest … I will never be back! This place is affordable and convenient. My nail tech was sweet. I was able to get in on a Sunday morning. But none of that matters because … the skin on the end of my toes scabbed over because the nail tech filed my skin! Ouch. Not up to par. I cannot recommend.

My friend and I walked in on a Sunday afternoon. Receptionist wasn’t especially nice but she wasn’t totally rude either. Told us it would be a ten minute wait, by time we had our polish picked out our chairs were ready. The foot soak water was the perfect temp. My massage chair didn’t work properly but my friend liked hers.
My tech was fantastic. I had picked out a sparkly red polish and she let me know that it needed an undercoat color instead of just letting me have mostly clear with some sparkle on my nails. She was nice, friendly and thorough. I highly recommend Sarah, she said she has only been there about a month. We ordered the mid-​range pedi with a scrub, mini foot rub and lotion. My feet are soft and my cuticles have never looked so good!
My friends tech was not friendly or through. She was done a good 15 minutes before mine so my friend just waited for me in her massage chair to go to the dryers. She did not give us her name so I can’t tell you who to avoid.
The space was beautiful. They did a nice job decorating and choosing colors.

I was looking for a new location closer to home so I tried this place on a whim. I honestly wish I would have just saved my time and money and gone to my old salon. I called ahead of time and booked a pink fill and a pedicure. Even with an appointment, I had to wait about 10 minutes when I got there, and I had no idea why because there were only 2 other customers (neither of whom were being serviced by the technician I was assigned to).
The receptionist was not friendly when I arrived — though the one who initially took my appointment was better, she made no mention of the different price points for the pedicures they offer, even though she knew I was a new client. I was asked about upgrading after the pedicure process had already started. For what I expected as the «normal» pedicure, I had to upgrade my services so I ended up having to pay more than I anticipated. Oh, and the massage chair I was sitting in was broken, so I was paying for an upgraded pedicure and certainly not getting the full upgraded (or even expected) experience.
As for the fill, my cuticles are sore. A few of my nails are actually thinner now width-​wise than before I went there. Since some of the white on my pink and white had been had filed down, you can see shadowing where it was filed too much so some of my nails actually look dirty. (People with Pink and White French’s know what I mean here.) On both thumbs, You can see where the previous fill line ended under the newly added acrylic.
The salon is tastefully decorated, but I think they are putting too much effort in things such as televisions at each nail station when they should be more mindful of what really matters in businesses such as these. After all, there is so much competition out
I don’t plan on returning.

Worst mani /​pedi EVER. Too rough, ripped my cuticles off, the lady talked so much that it took forever. Snotty receptionist — dude — you’re a receptionist at a nail salon, get over yourself. My husband could have done a better job painting my nails!

Well like most the $ 30 cost of a mani/​pedi got me in the door. Then the upsale on everything happened and I left owing more than double $ 30 for a sub par experience to other nail salons in the area.
First, while getting a pedicure…(the chairs are nice) my tools fell on the floor 2x and were not resanitized… really?
Next, when getting shallac they used some sort of aricryilc base that totally screwed up my nails. Also — my nails burned too. Oh and they left the cutical remover on for so long… and so sloppily my skin was coming off on all of my fingers.
I will not be back.

Short and sweet…
— Super cute place… AKA very deceiving
— Went with a friend and my manicurist acted like she wanted to be any place BUT there
— My friends went for a shellac and didn’t even get to that point, he nails were filed so much that all of her fingers on her right hand were bleeding so she didn’t even proceed
— Receptionist STILL charged her $ 10, because the girl «still performed a (shitty) service
— Friend called manager several times and hasn’t received a call back
Avoid at all costs.