United States Post Office

My tracking information says my item has been delivered. It is not. I live in an apartment complex and they were supposed to put the package parcel key in my mailbox. Didn’t find one. Checked with apartment office and the package parcel. Been 3 days overdue so either they did not deliver or they accidentally gave my package to robin hood who kept package for himself. Wasn’t mad at that point… Now when I try contacting you throughout the day by calling and you don’t pick up the phone and you don’t answer and your customer service number won’t lead me to an operator because «I don’t have enough information» every time. I gave my address and tracking information what more information do you need. Don’t use usps often but will try to never use again because they have terrible service compared to ups. Whom I’ve never had a problem with for hundreds of deliveries.

The ladies who work there are lovely and offer excellent customer service.
Manager regularly comes into a waiting area and assures quality as well as helps to move the line by answering questions and guiding customers.
Hours of operation are very accommodating.
I’ll drive extra to be served there

This post office has a dangerous mailboxes all of them face the road I have seen small children standing on their tiptoes putting letters in the box at least one of the six boxes could be changed to be turn towards the sidewalk

Extremely poor customer service. Very rude and so much attitude. They clearly hate their job. It is uncalled for to ever talk to a customer the way they did. I will not be using this post office again.

Aside from this post office, I typically dread going to post offices. There’s a long waiting, rude employees, etc. But the Royal oak post office has it going on. The staff is always so friendly and really helpful.

I walked in on a Saturday around noon to buy a loose envelope and send my mail. There was a very small line and the attendant was pleasant. The building was large and clean. No complaints.

Their incompetence has ruined our wedding and now is messing up a vacation!!! Tired of the mail man having packages and because of laziness not bringing to my door and just leaving notices! We caught him red handed pulling this crap! Our cars were parked in the garage and we watched him not even attempt to knock to see if anyone was home, just brought a slip to the house until we opened the door and then he looked scared. Told him we have seen him do this before and we were calling to post office. They did nothing he is still doing this today! Lazy pos

This is really an excellent post office. In my multiple, although spread out, experiences with this particular facility I’ve had nothing but pleasant experiences. At peak times lines can be long, but things move fast. The staff is extremely helpful. I’ve been pointed in the right direction multiple times and never felt like I was wasting their time, which can be a lot to ask of government-​y institutions. I’ve mailed parcels and letters, bought stamps, sent priority overnight and first-​class with never a problem.

As far as post offices go, this one is solid. I like that they have several drive-​up drop boxes for those rare occasions where I actually have to mail something. On those still rarer occasions I have to go INTO the post office, I must admit the metered parking is a pain in the a$$. If I’m lucky, I get a spot with sufficient time left on the meter. But the service is generally fast and efficient,

Vending machines save lots of time. Otherwise, long lines and waits. That said, the staff here is very friendly and helpful. The 2 stars if mainly due to things that the staff cannot do anything about, that are just part of being at the post office. But we don’t need to like it.

I like the location because it’s close to home but I do not love the parking situation. Since I go early in the morning, it’s rarely an issue. The lobby is spacious and the staff is friendly.

For postal services: 3.5 stars
The Royal Oak branch is probably the best alternative in the area (short of Clawson, according to Unilocal). The large building keeps hours friendly for wage slaves. A very large counter and service area accommodate the longest lines before Christmas and Mother’s Day, a necessity given the crush of people trudging in with their parcels. Two automated kiosks allow you to print out shipping and customs labels with a minimum of fuss, then hop into the line. This automated service needs to be in all post offices, or at least some of the subsidiary branches in the suburbs, as it’s painless and time-​saving.
My experience with the clerks has been fairly positive, but I greet them with a smile and try to have all my ducks in a row. They process without fuss. On the right day, you’ll even get a joke from one of them.
For phone/​passport services: 0 stars. (1 star)
Royal Oak is the main passport acceptance facility in the area, short of going down to Detroit’s passport agency and paying $ 60 for the expedited privilege. Unfortunately all passports require appointments here, and the State Department and USPS site list a phone number to make said appointment. Fine, I called it, prepared to accommodate the major inconvenience to my 9 to 5 working schedule. No answer. I left a message. No response. I called again a few days later. No response. I left a message. No reply. Repeat ad nauseum. Royal Oak at least has an answering service, unlike Ferndale, but what’s the point other than as a placebo?
Oh, and don’t show up in person to make an appointment. Per the clerk: «You have to call for that.» What if they never answer? «Try again during regular business hours.»
To heck with that.
Parking and location: 2 stars
Ample parking is available across the street, though during peak hours and times (especially festivals like Arts, Beats ‘n Eats) in Royal Oak, you’re going to be fighting an uphill battle for a spot. The parking lot resembles the cratered streets of Mogadishu or Sarajevo, a danger for any low slung car with less than great suspension. Huge, gaping holes are deadly to the undercarriage. I can’t understand why it’s not repaved! All spots are metered and I highly recommend sharking to see if there’s an unexpired meter since so many people plug in coins and have overtime. That said… do NOT leave your vehicle unattended without sufficient time. Send a helper out to refill said meter. Royal Oak’s maids are ready at the drop of a minute hand to ticket you, and they aren’t going to accept «I was just putting stamps on my letter to Great Aunt Edna!» or «The self-​service machine printer attacked me with the fury of a thousand yellow jackets.»
Love the APC (automated postal centre), hate the fact no one knows how to pick up a phone.

Solid post office with what seems like a dozen mail drop boxes. Fairly quick service and easy access parking, albeit metered.
I still prefer the location by my house but this one works when I’m at the office.

So far so good! I drive from Southfield where it would be better to put in vending machines. Of course this is a distance to drive to royal oak, but i l love the atmosphere and the agents all seemed to have fun. There was a gentleman (agent) who decided he would announce he was going to lunch and unfortunately the line had grown in length. It was a little uncomfortable hearing that, knowing it would take even longer for others to be waited on. I was lucky enough to be number 3 in line. My main reasons for visiting this post office, is that I get answers and alternative when I ask a question. Thank you for the experience. I wish other post offices would adapt this sense of service.

Since I have my own online business, I visit this post office on a VERY regular basis!
On the plus side:
–Anything you ship out of this location is going to arrive at its destination quickly. It’s a major hub for Metro Detroit, and I regularly have shipments arrive in Texas within two days, and even to Germany within seven.
–Parking is easy-​peasy across the street… just don’t try to out-​run the meter-​readers (they are LETHAL in that lot)…
–They have TWO self-​service stations in this location! Don’t wait in line! Do it yourself!!!
On the negative side:
–Look TWICE before crossing the street from the metered lot to the post office, drivers tend to ignore the whole crosswalk-​yield-​to-​pedestrians thing.
–There are a LOT of petitioners, crazy radical political types, and aggressive panhandlers that are often outside (again, maybe I notice this more because I’m there at least 3 – 4 days/​wk). I’ve never felt in danger or anything, but I HATE being yelled at by people when all I want to do is ship my packages!
On the MEH side:
–If you do stand in line, you will definitely get VERY different service depending on which clerk you get. Some of them are absolutely wonderful and I PRAY I get them when it’s my turn! Others are downright nasty (I had one yell at me and accuse me of fraud regarding international shipping when I WAS in the right, but it was absolutely humiliating). I had a manager tell me to go call the local police if I had concerns about a missing package (again NO). I know these clerks deal with horrible jerks on a daily basis, probably in higher numbers than other surrounding post offices, and I try to remember that every time I get a nasty attitude from one… but it makes me whimper when I do have to stand in line. Thankfully the GOOD clerks are a genuine pleasure to deal with and make it worth it!

I never thought I would be reviewing a post office but here we go:
Since we moved to Royal Oak we had endless issues with our mail carrier. While we are not high maintenance people, we do believe it is not much to ask that our mail and magazines are not ripped and crinkled when delivered into the door mail slot. After 2 or 3 complaints to customer service the issues pretty much cleared up. Unfortunately, an extremely important item was destroyed about a month after our last complaint. After many phone conversations, I eventually gave up and waited in line at the actual post office. The postmaster was kind, professional, understanding and most of all proactive at resolving this issue.
If you are having any mail issues in Royal Oak, I personally recommend skipping the fluff and talk directly with the postmaster.

I have been going to this post office my entire life. Not as often as I used to now that I’m in Chicago obviously, but I still go drop things off with my mom when I’m home.
Now, just a tip in case you weren’t aware: The term «Going Postal» was coined after a big & scary shooting at this very post office. I was actually there as a kid with my mom about an hour before it happened. Yikes!
Moving on.
I always get friendly service here, which is such a nice thing because the post offices in Chicago are TERRIBLE, and bring shame on the postal system. But there’s a reason for that. A majority of staff has been there since I was a kid. In fact, last time I was home I got to see Miss Rovetta, one of the nicest ladies ever. As a little kid, I would sit on the counter at her station while she chatted happily away with my mom, and she would even give me suckers. Now as an adult, it is wonderful to see that she’s still there, nice as ever. We don’t have that in Chicago. Not only are a majority of postal workers not nice, but they are not good at their jobs. It’s so nice to see that there exists a post office with people who genuinely enjoy their job and are friendly to customers.
Wish I could say the same about Chicago post offices. Le Sigh.

The RO PO is just ok. Some of those women in there got a thing or 2 to learn about customer service. Lord help you if you have the gall to darken the door near closing time. Lighten up you guys… at least you got a job! The Clawson PO is much better, so unless it’s absolutely necessary… and I highly doubt it ever will be again– I will stay away from my ‘hometown’ PO. :-)

Being a bit of a migrant worker this past year has given me the opportunity to spend a lot of time dealing with the post office (forwarding, holding, moving, etc.). This was slightly problematic due to my yen for priority mail-​delivered items, from your ebays, your Overstock. coms, Revolve Clothings and the like.
The RO branch has consistently «been there» for me. Our postal carrier understood my wacky hold mail/​deliver mail requests and even checked up on us when he’d see us around to be sure that mail should or shouldn’t be coming in. If I ever had to pick up a package, the carriers at the branch were polite and very helpful with any issues; e.g., I received a third delivery notice with a threat of returning the item back to the sender, which was duly was scoffed at by the carrier… and my certified letter magically appeared.
Another tip, too — the RO Automated Postal Center (APC) totally rocks and is a major time-​saver. I highly recommend apprising oneself of it — you can buy stamps and mail Priority and Express packages. Good for when I was on a house-​cleaning ebay-​auctioning jag. Good for holidays when everyone’s standing in line waiting to send off fruitcake.