AmeriGas

We signed up with Amerigas in 2011 when we moved to Lompico. At that time, we didn’t know a lot about propane companies, and there was an Amerigas tank in the yard. So we set up an account. LESSON LEARNED. Do your research!!! These crooks charge AT LEAST DOUBLE the average price per gallon compared to other propane companies in the area. Here are the prices I’ve found.
Amerigas $ 2.79
Ferrell’s $ 1.33
Mountain $ 1.99
Dassell’s $ 1.30
Amerigas is REAMING its customers. Back in January we noticed this, so my husband, being on a fixed disability income, called their office. He told them if they didn’t give him a discount, we would go elsewhere. So they agreed to drop the per gallon price to $ 1.59. They come back out two weeks ago and fill it up– we were expecting to pay approx. the same amount. BUT NO!!! It’s now jacked up to $ 2.79. I called the office. Claudia in the office said the $ 1.59 was a ONE TIME COURTESY. She said she can do nothing. Did they not hear us say WE WOULD GO ELSEWHERE??? I ask who the next in line is. Rick — but of course he’s in a meeting for 2 days. I ask who his boss is,. Shelby — but she can only be reachable by email and Claudia advised me NOT TO!!!
DO NOT USE THIS COMPANY!!! Unless you like paying double for your propane.
I am going to go as high as I need to go to get this bill lowered. And again — DO NOT USE THESE CROOKS!!!

I am very disappointed in the service or lack there of by Amerigas. I have used propane for the last 15+ years. My old provider was bought by Amerigas. in 14 years I never ran out of gas the delivery person was wonderful. In the last year I have ran out of gas 4 times (each and every time) it was always an inconvenience to wait for delivery and have everything lighted. But this time on a Sunday while cooking a large dinner for (8) family and friends NO GAS. I waited for nearly 4 hours for a delivery and neighbor came and picked up the chickens to finish for me. Ended up with Pizza that my friends kindly provided.
The part that really bothers me is that they gave me $ 25 off my bill for the inconvenience ! What about the cost of the food! Time!

This company has terrible customer service. Once again they have let our tank go completely empty. This happens several times a year. We called yesterday and instead of sending a gas truck, they sent a guy to check for leaks. They promised us a truck would be here today. It is nearing 5:00pm and still to truck in sight. I was on hold for 17 minutes before their system disconnected me. Now another 10 minutes on hold. I thought I would use this opportunity to tell everyone DO NOT USE AMERIGAS! I haven’t compared gas prices with other companies, but I am going to, and will be switching.

Since Amerigas bought out Coast Gas a few years ago our propane service has been nothing but frustration filled. We’re supposed to be on an auto-​fill program but 9 out of 10 times we have to call for a fill up. This time after being disconnected by the local number several times I finally had to call the national emergency gas leak line. Supposedly they set us up for an expedited delivery. 5 days later — nothing. I called the local office and again got put on a list for «urgent» delivery the next day. By 4pm that day (today, Saturday) still nothing. It’s now 6pm Saturday and according to the national office, because, of course, the local office is closed, the driver can’t legally do any more hours and they’re looking for another on-​call driver to do the delivery. I’m not holding my breath. Of course, none of this was ever voluntarily communicated to us. I’ve had to track down all of this information. I miss Coast Gas! The one time in 12 years when our tank got low they were apologetic and credited us 25 gallons. UPDATE: Thank god for the on call delivery guy, Scott, who showed up at 8pm and was a life saver. Remembered our house from the last time he’d had to rescue us and was super nice.

I had Northern before they merged but was paying close to $ 3/​gal or more. I switched to will call delivery so I could use what’s left in my tank and switch to another vendor. After the Amerigas merger, they came and filled up my tank without asking me! They were cool and gave me the same price I would have gotten at the other vendor but I was pissed anyways and switched. Their service department needs to get their act together. I scheduled a pickup for their tank in September. 3 weeks went by and no pickup so I called. They played dumb and acted like they never got the request. I scheduled again with an actual date this time. That date came and went so I called back. Scheduled again, 2 weeks later, same thing. I called and scheduled again this week and had a pickup date for today, they flaked again. Four times I had scheduled a pickup of their equipment and each time they flaked with no phone call. Stay away from this company. I bet they are so disorganized, I will get a tank rental bill from them. Im going use their tank for target practice if they don’t remove it from my yard.

Biggest rip off ever over $ 3.00 a gallon Dassel’s is $ 1.79 and they answer the phone and are so cool !! I was with Amerigas for 6 years and they would never fill up without me calling they never answer their phone and they wanted me to pay $ 120.oo to keep my rate at 3.19 for the year when I can get dassel’s every day for $ 1.79 service with a smile and they just come and fill p without calling they email bill me and mail me a receipt they rock why I ever used Amerigas is really embarrassing they are value zero.

THEY SUCK! I have owned my house for 20 years and had Coast Gas Co. not a whole lot better. then they merged with Amerigas. 2weeks ago Amerigas swapped my old tank out after waiting and waiting and waiting until the tank was almost out before they could swap it out. They installed it to where I can’t read the gauge now because it is upside down and there are also flecks of paint on it. I also kept getting people out who said there were no leaks then there was a leak detected at the water heater and fixed and then there was one at my antique stove and they red tagged my stove so my stove guy came out and basically said Amerigas guys are idiots… anyway he monkied with the pilot light screws so that seems to be ok now. This a.m. we woke up and all the pilot lights are out and now I can’t read the gauge to see if there is gas or no gas. Also we think that when they installed the tank they did not fill it up either. This has been the MOST frustrating experience I have EVER had with a propane company! They are THE WORST!!! I would give them ZERO if I could!!!

I am very pleased to have Amerigas, located on Salinas Road, Royal Oaks, CA to be my sole propane provider and service station. They are very professional and considerate in every situation. I spoke with a customer service agent recently, Renee, who is very nice and courteous. She answered all my questions and placed my order immediately. I am very aware of «customer service» and how excellent it must be. Amerigas and its staff excel in customer service. The driver who services the area in Boulder Creek, Jose, is awesome and has a smile always. Thanks for being the people that you are! It is you that make the relationship excellent. Thanks Amerigas for having great employees and excellent customer service.

We have just been transfer from a company that we have had for many years and just received our first bill. Knowing that sometimes it takes a couple of calls to get into the system, made a call to accounting and was helped by Renee. Understanding that I was not the only customer she was helping, I was greeted and treated kindly and efficiently. Thank You

Amerigas brings a corporate mentality to their customer service. If you love AT&T and the big banks you’re going to love this place as well.
Recently I returned from international travel to find the tank at my residence running low. Not a problem, or so I thought. I placed a call and it was straight to voice mail hell. Since this was rather urgent I decided to hold, 32 minutes later someone finally picked up the phone. I purchased a tank of gas, explained the situation and asked when I could expect service. Their rep told me that they don’t have that information, but that they would pass it along to the service department. several days go by and the gauge is getting lower and lower, I decide to call back and explain the urgency. This time it was 30 minutes on hold. Again I explained the situation. The rep again said that they would have to contract the service department, This time I requested they do so and inform me when the service would take place.
In the end they told me I could expect it in the next 1 – 10 days. That’s actually not a typo, They said 1 to 10 days!
The whole situation was surreal, It was like dealing with AT&T or one of the other most hated big companies in America. However here the solution was painless, I called a local company (Dassel’s) arranged for them to provide a tank and service it regularly. They picked up the phone immediately, set me up with the required paperwork and they were less expensive to boot!
Then I called Amerigas back to cancel the outstanding order, cancel the account and arrange for them to pick up their tank. They wanted to know why!
Don’t even think of doing business with them! Call a local company and deal with someone who gives a damn…

Always great service and very helpful! Staff is friendly and nice and they always take the time to explain your billing to you.

We purchased a new house and moved in August 1^st. The previous owners used Amerigas for their propane needs. I called them and was quoted their costs for propane and they were much more expensive then their competitors. Previous to this, I had called several times, was put on hold for more than ½ hour each time. Because of pure frustration, in getting hold of them, and comparing other companies prices, I called and after many tries was able to tell them that I would be using another company for propane. I asked that the tank be removed. They sent someone out… oh big surprise they did not have the right truck to do the job. They knew we had a ½ full tank… they had been servicing it for the past several years. The new company we chose to work with was Dassell’s, they came with a big crane, removed the Amerigas tank and put it outside our gate for easy pick-​up. Then put a new tank in.
My husband called Amerigas and they said they would be out by August 19^th to pick up the tank. It is now October 20^th and the tank is still sitting in my front yard. It looks terrible, but more than that… my instincts were right. If you can’t answer your phone and be responsive to customers and cannot deliver… maybe you should not be in business. My advice to anyone who needs propane services… DO NOT USE AMERIGAS!

Amerigas is the most recent company to purchase this location and I am very happy with them! I have been through quite a few different providers over the years. Every time it changes hands, I have worried about how I will be treated by yet another company. I am happy to say that out of all them, Amerigas has treated me the best. The office staff have taken time to explain how everything works with their billing. I am treated well each time I go in. Everyone there is friendly and upbeat. They far outshine the previous four companies I have dealt with.

Great company to do business with. The customer serivce has been great every time I call in. They give coupons and referral bonuses to lower my bill! I always have propane and have never been interrupted! Budget pay is a great program. I really like to know what to expect every month and that I can count on the same amount without surprises!