Avis Rent A Car

This location is awful. We walked in and weren’t even greeted with a hello. The blonde girl at the desk was just starring at us and we said we had a reservation she looked it up and took all our information then called her manager to find out where our minivan was. She then proceeded to tell us that they had no minivans but had small SUVs I was like well we have 6 passengers. She then said she would call Lyndhurst and they didn’t have one either. Then she said I could call the Wayne location. She said we could wait to speak to her manager and I said well it doesn’t make a difference does it you can’t make a minivan magically appear. Very disappointing since we had reserved 12 days prior. Her manager said he called us no missed calls or voicemails.

The worst customer service ever! I will never rent from this place again and recommend all other customers BEWARE! The manager Gouse Mohidden Shaik is not customer or solution oriented. I got charged twice the daily rate for returning my 3 day rental early. I only rented since my car was in the shop and unsure when work would be complete. I would have secured the same $ 36 daily rate with my USAA discount for a 1-​day rental and then each additional day at $ 36. Instead he is quoting some master terms of being charged the full non discounted rate, which wasn’t even disclosed on any document I signed or initialed. I am disputing the amount of the charge with my credit card. It’s no wonder this location looks sketchy without any customers. I should have checked all the terrible Unilocal reviews prior to, lesson learned.
As a solution I would highly recommend using the Enterprise car rental in Lyndhurst (1 Ridge Road, Lyndhurst, NJ 7 071). I have used the ½ dozen times and they have never penalized me for an early return. In fact one time I did a 26 hour rental and they just charged for 1 day. I will only be using Enterprise in the future. I am sure I will see you there if you are wise enough to read the reviews on this place before you decide to rent a car in this area.
Cheers

The other reviews here seem to be pretty accurate. This is a shady place to be avoided.
I picked up a car from them at 9:44 AM on a Tuesday and dropped it off at 9:08 AM on Friday. I was charged for 3 days (no complaints here). When I picked up the car the guy asked me to return it before they close (pretty early at 7 pm). I said wi wouldn’t be back in town by the time they’re closed, to which he responded «no problem, bring it back in the morning». I did and was charged a $ 10 late fee. I asked why and he rudely asserted he never said to bring it back in the morning.
Also experienced the sign in the door saying to call another number as the weren’t in the office.
I’ll be going somewhere else in the future.

We called on Tuesday to reserve a car for Saturday morning at 8am. Got to the location and the place was dark. When my husband began to call the # on the door, a man jumped out of a van parked out front to notify us the keys were locked inside and the person bringing another set would take at least an hour and a half to bring them. We reserved the car because we were on a tight schedule which Avis crapped all over. We ended up going to Enterprise in Wallington and getting a bigger car for 2 days and it cost less than we were going to pay at Avis for one day. Avis in Rutherford kinda sucks.

Might have possibly given 4 stars just for the location but felt obliged to give 5 stars to pull up the general star rating after some of the poor reviews below.
Come on people… its a rental place, I have yet to find one where the staff arent a little cold… mainly because they have to deal with people complaining about price and being charged for issues they should have read the small print for before.
But honestly… this place is totally fine. Staff were nice enough, car was in awesome condition and price was reasonable.
The review complaining about prices rising at busy/​holiday periods… welcome to the real world, that happens everywhere… its called supply and demand and its uncalled for to give a poor review because you want to pay the same price no matter what the day/​time.

My rental went well and the place coudn’t be any closer to both the 190 bus and NJRail.

My husband and I have been renting cars from this Avis location for the past few months even considering the terrible reviews and lack of customer service. While the attendant has flashed us a quarter of a smile once in a while, there is never a feeling of true client regard. Even so, because of the convenience of the location, we have continued to spend our money at this location.
Today however, we had an experience which has not only made certain that we will never rent a car from this location again, but also has made me doubt that I will ever give my hard earned money to Avis ever again.
We have rented a compact car (Ford Focus or similar) almost once a week for the past month, and every single time it has been either $ 37.99 or $ 39.99 (before taxes). Today when I went to rent the same exact car, it was quoted at $ 69.99. DOUBLE THE PRICE. For the same exact model. I called the location to ask the associate why the price was so high and he said it was because we have a long weekend coming up. (For Easter). When I asked why they would charge more for a car that entire week he replied «Because it’s a week where we make more money».
We went to the location regardless because of an urgent need to get to an appointment only to receive the same nonchalant attitude and even worse customer service with an even higher quote for the day of $ 90.00. Needless to say we walked out and will not be returning.
It is really unbelievable to me that a place with such terrible customer service and unreasonable reasons to raise prices can stay in business. Do yourself a favor and spend your hard earned money elsewhere.

THIS PLACE IS THE WORST.
I came out to Rutherford from Brooklyn to rent a car. After an hour and a half on public transit, I was so ready to be driving my rental!
I had called ahead to make sure that 1) they had cars available and 2) they’d accept my debit card. I was assured that I’d be good to go so I made the trek out to jersey.
I got there and there was nobody behind the counter. I called twice from the waiting area… no one answered. FINALLY I heard someone in the back room so I went around to get his attention. He was pretty standoffish. Actually, he was downright rude.
Long story short, they didn’t accept my debit card and they didn’t have a car for me. COME ON, AVIS!

What is this place?
It’s so shady: you enter and the room is completely empty except for the two computer stations where the reps work from. The walls are bare and the place looked so cheap. My boyfriend is from India, so I tend to be very understanding when I am in New Jersey and encounter Indians at a service company, but I was just appalled by the customer service of this store.
First of all, the whole thing took FOR EVER and there were only a few people in line in front of us. The reps kept talking among themselves in what seemed to be Gujarati, but I am not sure. Also, the rep moved extremely close to my face to talk and I was immediately taken aback by his horrid breath. When you work with the public, YOU NEED TO HAVE GOOD DENTAL HYGIENE!
Avis charged $ 150 per day for a crappy Kia because I am under 25. It was completely ridiculous.

Avoid using this dumpy, dirty AVIS outlet at all costs. There’s an Enterprise in Lyndhurst and in Wallington too, with intelligent and obliging staff — go there. We went here only because we got a discount thru our insurance… and a review of our invoice leaves doubt as to whether that discount was properly applied. Representative at the counter is seriously lacking in social skills, in person and on the phone… barely responsive (so we’ll call the main office to deal with that bill). Difficult to deal with or even to have a question answered. At one point we found that a huge ($ 1700) charge had been held on our credit card, in error, after we called to tell them we had to extend our rental… we will be contesting a couple of extra charges that made it onto our bill as a result of this.
The whole experience of renting from this branch was unpleasant and annoying. And to top it off, after the desk rep ran our receipt and handed it to us, he went around the corner behind the desk for a long, loud pee with the bathroom door open. And then popped right back to the desk without troubling to wash his hands. Ugh.