Westchester Laser Associates

I bought a groupon a long time ago for laser hair removal and got my underarms done for the first time here. I did about 4 – 6 sessions And was guaranteed at least some of it wouldn’t grow back. All the hair grew back and I felt like $ 200 went down the drain. Also the first visit lasted about 5 minutes. They seemed to be in a huge rush even though I was always early to my appointments. She didn’t even read my chart– so how would she know if I had been allergic to latex or not a good candidate for laser?

Maria is amazing! I have had only 4 treatments thus far and have had excellent results — this isn’t my first rodeo. I have went to various other places offering laser hair removal and this is by far the best. While the interior could use a little sprucing up, the staff and timeliness make up for it. I have never had to wait more than 5 minutes for my appointment and the pricing is very, very reasonable. I highly recommend checking this place out.

I have mixed feelings about this place. The office always has an unpleasant smell like old food. The attitude of the staff is really hit or miss. when I made my consultation appointment the gentleman on the phone was very pleasant but when I went in for the first time that was not the case. The receptionist wasn’t very attentive and had a 10 minuet personal conversation with another customer before even acknowledging me. I was there for a consult so I obviously had some questions for the technician since this was my first time getting laser hair removal done. she was very rude and she seemed annoyed with me asking questions and rushed me through the process. I really wasn’t planning on going back but after a week I started seeing very satisfying results so I decided to give them a second try. Their customer service was a little better the second time. I guess it depends on who’s working and how busy they are. I have been going for about 4 months now and the results really are amazing. so long story short… if your looking for a place with nice people and great customer service this may not be the place for you. if you want good results with reasonable prices then give them a try!

The whole staff is so friendly and welcoming. I bought a groupon deal and they still treated me as if i was paying full price. They are great!

Terrible place. Smells like rotten food. I was turned away with no explanation because of one of my medications that has no proven interaction with laser therapy. It was clear they knew very little about what they were doing.

Marie is the best! I am very satisfied with their laser hair removal! Everyone is very nice and it’s easy to make appointments. Convenient location too!

I’ve had laser hair removal at many places and Westchester Laser does a great job! They were nice, easy to make appointments with, were always on time and the treatments worked well. I’d go there again!

Marie is fantastic!

I am so glad I discovered this place. I had previously gotten laser treatment done in the city but was looking for something closer to work. After extensive research, I found WLA.
Appointments — easy to make and easy to reschedule
Staff — everyone is so friendly and they make you feel very comfortable. During the treatments, they are so thorough and listen to you about any difficulty areas that need more attention
Location — the location is great for me because it is close to work and it is also in a shopping center, so there is plenty of parking available
Equipment — they use the Candela laser machine, which in my opinion is the absolute least painful machine
Cost — the price is so affordable. It’s very difficult to find an affordable place that also does the job right. After completing my course in the city, one session of laser removal for Brazilian was $ 300 and underarms was $ 125. Can’t believe I actually considered this! WLA is much less than this.
Hair growth — I actually have zero hair growth in between treatments. At my prior place, I would start to grow back in patches before my next appointment and sometimes it seemed as if I never had a laser treatment done. This was even after my 6^th (recommended) treatment. At WLA, and at every other laser hair removal spot, they suggest you shave the night before. Well, I actually don’t because I actually have zero hair growth.
Overall, my experience with WLA has exceeded my expectations. I will continue to be their customer for as long as they are there!

This place is incredible!!! The staff is so friendly and I am always taken at the time my appointment is. The machines are the best in Westchester and the prices are unbeatable!!! Marie and Maria are so kind, informative and gentle. This is the only laser place in Westchester that I would recommend. Do not waste your time getting a groupon or looking for another place because if you go here you will be beyond satisfied!

I bought a coupon through Amazon Local Deals. For my first visit the technician was nice as was the man at the front desk, who seemed to be either the manager or owner. For my second visit, the same technician took a man who had an appointment after mine first. The woman at the front desk said that it was a mistake and apologized, however, when the technician took me back after a little more than a half hour wait, she was brusk. She didn’t say hello, when I asked if I should take an item of clothing off she said, «Whatever you want,» which seemed silly considering it was clearly obstructing the area of treatment, and when I asked for some cream following treatment she handed me the bottle, not an appropriately dispensed amount, which made me question their hygiene. If that is standard practice there it means customers could be applying cream to their bikini, armpit or other area and touching the opening of the bottle for more cream. Multiply that by a few customers and it’s just disgusting.
To make matters worse, when I was checking out and requested an appointment with someone else, the technician came out to see if there was a problem. I’m really not comfortable with confrontation, but I told her I had been bothered that they took someone else before me and that she didn’t apologize (it seemed too difficult to address general attitude). She replied that sometimes they get very busy and she was sorry I felt that way. I’m not sure why she thinks that is an apology. In essence she’s saying she’s sorry that I was bothered with my experience there, not that she’s sorry it happened. I’m sorry I expected more from them.
This place could use some serious training in basic customer service. Greet your customers, smile, and have the ability to apologize and empathize with the customer!

I had a Groupon for 6 laser hair removal treatments (Brazilian). The technician explained everything to me when I came in for my first session. Since then, I have had different technicians. Some are better than others but I don’t mind so much. I have started laser hair removal on my legs and so far I am happy. They are reasonably priced compared to others. This place is quite busy so I always make my next appointment before I leave. My only complaint is that I am often waiting almost 20 – 30 minutes for my scheduled appointment. I am prompt so I would like to have the same courtesy as well.

Marie and the rest of the staff at this place are amazing! I just started getting laser here and it has been as pleasant as laser can be :) the place is clean and they always work with you to try and give you the best price they can. I highly recommend going here. They also have other body/​skin treatments. definitely worth checking out!

I don’t know how they treat people who are paying full price, but I used a Groupon and was quite unhappy with their treatments and the attitude of the technician I had. Treatment on my upper lip resulted in significantly more growth almost immediately, and after 5 treatments, I still had the same 5 hairs on my chin. I barely felt the «laser», and each visit, the wait was longer and longer because they take regular customers who show up significantly late. (55 minutes the last time I went) even though my treatment lasted about 3 minutes in total. Not even an apology. Three times out of five, they said the machines weren’t working right, causing further delay. I could understand a bad day, but this went on for eight weeks!
When I finally left and went elsewhere, I immediately felt the difference in the strength of the «laser», and they said my upper lip should not have been done because the hair was too light and too thin, although NOW there is more of it.
I was told by my technician that Groupon fees cause the salon to lose money, which I thought was manipulative and pretty unprofessional since it is their choice to run those ads. It made me very uncomfortable.
I would never recommend this place.

I had been going to Westchester Laser Assiciates for about 2 years before I moved out of state. I have only used them for laser hair removal on a recommendation from a friend. They are the BEST! The prices are beyond reasonable, and most importantly the treatments work. After 1 session I saw results and aside from the hair removal my skin also improved. I usually saw Joann but Marie is also wonderful. It has been about 2 years since I have had a treatment and I am still completely satisfied.