Health & Rehabilitation Centre At Dolphins View

Mom had a fall and was in the hospital with a C-​Spine fracture, broken ribs, and pelvic fracture. She has severe rheumatoid arthritis and is a picky eater. A pulmonary embolism in the hospital had ruled out surgery, and we were at wit’s end. A feeding tube was recommended because she was so weak that she couldn’t pass a swallow test. Was rehab even possible, or should we be talking to hospice counselors? Social Services sent us to check out two places nearby. One was smaller and on drive-​by didn’t appear fancy; the other was much bigger and had beautiful grounds with fountains. We decided to check out the smaller place first, with the expectation that we’d probably end up at the fancier looking place.
My sister and I showed up unannounced about 4 p.m. on a Friday afternoon, and after taking time to finish up with a patient, Executive Director Sydney sat and listened to our Mom’s situation. She gave us the perfect blend of kindness, caring, and hope. Upon tour, the facilities seemed fine and functional, but not particularly attractive. Sydney assured us that she and her staff would work with the hospital to assure that Mom could be admitted over the weekend. Whatever we needed.
We went to the fancier-​looking place, arriving at 4:45 p.m., only to be told there was no one available to speak with us or give us a tour until Monday morning. To her credit, the receptionist made a number of phone calls to try to find someone to help us, but to no avail.
True to her word, Sydney came to the hospital on Saturday morning to meet Mom and pick up paperwork. Mom moved in (by ambulance transport) that evening. Because she was in a neck brace and too weak to even pick up a cup of water, I chose to stay with her that night (and for a couple of nights thereafter), as we’d done in the hospital. My sister, two nieces, and I took turns staying with her around the clock, and staff members made us feel welcome and comfortable, bringing a recliner and blankets so I could get some rest.
On Monday morning, rehab began and everyone was so kind, caring, encouraging, and capable that Mom has rallied and is improving daily. On that morning, an issue arose over drawing blood by the outside lab ordered by the doctor. RN Kyle stepped in and took care of the problem. We were so grateful for the quick response. Therapists Dan, Diane, Rachel, and B began that day and are working miracles with Mom, helping to improve chronic issues related to her 20+ year battle with rheumatoid arthritis.
Monday night was my last night sleeping over. Everyone at Dolphins View has been terrific. Today was the Fourth of July and I enjoyed the noontime BBQ overlooking Bay and am sorry that I’ll be missing the fireworks tonight as I’m flying home to my family with a clear mind and heart. Mom is in the best place possible! And, as promised, I saw dolphins in the Bay from the back patio outside the rehab room.