Verizon Wireless – Wireless Plus

Wow it took them over 3 hours to activate my iPhone 6! They did it incorrectly twice. I agree with the comment below go to a real location.

Incredibly friendly, genuine and hardworking staff!
James helped me with a purchase during a rolling power outage, and despite the fact that he had to work for hours in a hot environment (because of a lack of air conditioning in the middle of a heat wave), James remained friendly, personable, helpful, sincere and attentive. He greeted me promptly and offered me his full and utmost respect at all times.
Two days later, when I returned to the store to return the item (simply a choice preference), another male associate assisted me, and he was just as friendly, helpful, and efficient. Best of all, he was genuine. I felt that he truly cared about my needs. (I am so sorry, I cannot remember your name, but I remember your face!)
Thank you both for the five star service and for treating me like a valued customer and a good friend.

Horrible! I don’t know what these «sales associates» are doing while customers are not there but they seem high. I had an average experience at best 3 days ago when the sales guy placed an order for a new phone. He could not explain how the Edge program works just that it saves me money. The following day I had a call from him asking me about my receipt since he wasn’t sure if he actually placed my order. I asked if a upgraded model was currently in the store and I would just come in. He said yes. I went in w receipt and paid for the upgraded phone. At the end of the transaction he said we would have our phone by the next day. I then clarified, when I spoke to him on the phone that he told me the phone was in stock. He apologized saying he misunderstood me but they would call me the next day. No one called the next day by 2:00, so I called. I spoke to some moron who couldn’t put a sentence together, he continued to contradict himself and whether he has/​had/​could look up my order. He said he needed my order number. I gave him the 2names it could possibly be under, he was apparently so out of it he asked me my name, phone number and receipt number 3 different times said he would call and I should call. Since he was not making sense so I drove over, to show him the receipt. The guy was still a moron but now rude with a blow pop sucker in his mouth. I called the closet store which is south lake and they were awesome, I wish I had not wasted 3 days with these fools.

It doesn’t take an outstanding customer service representative to sell and activate a smart device. So, I can’t give them credit for completing the most basic of tasks that I’m sure they are capable of. I give credit to individuals on how they solve problems when they arise, and the two gentlemen working at this Verizon deserve no credit. Long story short, they could not find a solution (a solution I later found in calling the customer service hotline – for the second time– and speaking with somebody from S. Carolina!). It was one of those situations where the representatives intelligence level was not capable of solving such a problem… and that is ok. However, don’t just stand there and tell me «that’s all we can do, sorry.» Work for it! Find a solution! Make some calls! Call the store manager! Something!!!

AVOID THIS AMATEUR SCAM CENTER. GO TO AN ACTUAL VERIZON STORE: 368 S Lake Ave, Pasadena, CA 91 101 (626) 395‑0956
The customer service is poor. The accountability is nil. This is a dusty, poorly managed store that doesn’t deserve to use the Verizon logo in its storefront.
I foolishly put «Verizon» into maps and was taken to this «store.» At first, I was thrilled to have «Champ» help me with such a quick purchase. I was assured that the rebate that was sent to me by Verizon (the legitimate business) would work at that store. Despite the old and shoddy appearance of the store, I figured I’d proceed. I regret that decision more than I can say.
They didn’t have the phone that I wanted so I had to come back. I picked it up and began using it with little issue. After a week, I began to notice that messages were not being immediately sent and would arrive in non-​sequencial bunches. I took that as a quirk of the network and awaited my rebate.
I purchased the phone at the end of June and picked it up on the 4^th of July. 3 billing cycles passed and no rebate or credit to my account. I checked back in OCTOBER and was given the run around. I called corporate and they assured me that they would handle this privately owned store. Nothing happened.
By the middle of November (I BOUGHT THE PHONE IN SUMMER) I was prepared to drive to the store and not leave until I got my rebate. I called to make sure they were open and was told it would be taken care of. I even got a text from someone named «Cathy» assuring me they’d follow up. Tomorrow is December 1^st and no rebate.
BUYER BEWARE. I bought a phone in the summer and still have not received the rebate. I am 90% sure I’ve been scammed. I will wait until after the holidays and then I am taking legal action. (I know, it’s not worth the money, but at this point it is about principal.)
AVOID THIS MISMANAGED JOKE OF A STORE. The customer service is poor. The accountability is nil. This is a dusty, poorly managed store that doesn’t deserve to use the Verizon logo in its storefront.

Sean gave fantastic service and did an awesome job taking care of me! He explained all of our options, made great recommendations.

I am surprised to see negative reviews here because I have had two positive experiences with this store.
Once, a while back, I thought I needed to make a purchase, but the sales associate helped me learn that I did not need to make the purchase. I appreciated his honesty and I felt this store was a trustworthy place to return.
Last week, I did return to upgrade my phone and received great service by the sales associate Jennifer who was extremely knowledgeable and friendly in helping me make my decision about which phone to upgrade to. Even though I had rushed in near closing time, she stayed longer to help me go through the whole process of purchasing the phone and transferring my contacts. I truly appreciated her service and professionalism and am very happy with my purchase.

Buyer beware!
All Verizon internet plans in South Pasadena, Pasadena, Alhambra, and the surrounding area all allow only a limited amount of downloads per month (e.g. 3 Gb, 6 Gb, etc.)
For 3 Gb data and voice, the cost is approximately $ 120/​month. For 6Gb, it is $ 150/​month. The cost only goes up from there. Unlike the plans offered by Verizon’s competitors, there is no way to purchase an unlimited plan.
This was unbeknownst to me as I walked in wanting to purchase a plan for my business. When I heard the terms 3Gb, 6Gb, 9Gb, etc., I had assumed those quantities were in reference to download speed, not total amount of downloads. Given that it is the 21^st century, I hadn’t even heard of not having an unlimited download plan for home or business.
Sadly, a few weeks into my business, I started receiving e-​mails from my Verizon online account indicating that I was close to my monthly allowance. «Surely this must be a mistake» I thought as I called Verizon. Only then did I learn the unbelievable truth that Verizon does not own any of the fiber optics in South Pasadena and thus cannot offer their customers unlimited home/​business internet plans. Apparently, AT&T owns the fiber optics in South Pasadena and the surrounding area.
So now, I have to pay a $ 175 early termination fee with Verizon so I can sign up with AT&T. I will recoup this quickly, though, as AT&T only charges $ 60/​month for UNLIMITED data and voice. Moreover, AT&T does not require a $ 400 deposit like Verizon did, nor do they require me to submit copies of my Articles of Incorporation, Business License, and Federal Tax ID number. Verizon required me to do all of those things and it was quite a hassle.
Finally, the Verizon 4GE LTE Broadband Router I purchased through Verizon was a huge disappointment: I was losing my internet connection daily which was disrupting my business; my alarm service (which went through the internet) was calling me three to four times a day to tell me the alarm had lost connection to the router; and corporate customer service reps were often incompetent. I asked one rep to increase my plan from 3Gbs to 6 Gbs and, instead, he deactivated my phone service. It took me over 2 hours of talking to their IT reps to get that particular issue resolved. And, once it was resolved, I asked to be compensated for my time and all they gave me was $ 6 off my next bill even though I lost phone service for 3 days!
The in store service reps – Alex and Jennifer – though friendly (perhaps because they are working on commission?), were misleading about exactly what I was buying. They didn’t explain to me that the 3 Gbs, 6Gbs, etc. were in reference to total download amounts. Nor did they ever tell me that I was purchasing a limited plan. They knew that I was a new small business, limited in funds, and would need more capacity than what Verizon could offer. They should have told me that Verizon was not the best fit for my needs. Instead, they greedily took their commission, and seriously inconvenienced me.

This location is the best Verizon store I have ever been to. Our sales associate Jennifer was extremely helpful. She worked with us to resolve our issues with no cost to us. I would highly recommend this store to anyone who has Verizon.

Verizon Wireless stores include both company owned stores and those operating by independent owners. This store is owned independently and is not a Verizon owned store. We ordered an Apple iPhone around September 19, 2012 and received a receipt date of October 19, 2012. My wife went into the store a week before the due date and was told the order would be in. I went into the store on October 19^th and was told the phone did not arrive. Although there weren’t any customers in the store, the clerk suggested I come back tomorrow. Given the news stories about manufacturing problems, I requested that the clerk confirm the order status. The order had been cancelled as it was incorrectly input by the original store clerk. The store manager had to handle this as the clerk was not skilled enough to understand the computer system. The store manager had to make calls to allow her to properly process my refund.
The store manager was completely indifferent to the difficulty and delays that my wife and I experienced. She did not apologize or express any regret for the difficulties we experienced due to their errors. All of our experiences demonstrated incompetent people that are indifferent to customer service.
We went to a Verizon owned store and our order was promptly and efficiently processed. The sales associate at the Verizon owned store was efficient. She also warned us about using the independent resellers. I will definitely avoid the independent stores in the future and go to a Verizon owned store.