American River Self Storage

American River Self Storage is as good as it gets in my opinion. I have a climate control unit on the second floor — everything is right about the space including hallway lighting across from the unit — nice since one doesn’t have to bring a flashlight or battery power lantern.
The elevator is only for items being stored/​removed — humans need to use the stairs to gain access to the second floor.
Never had a problem with vehicle parking — always park next to the building.
Here is a tip and a request…
= Pay for a year in advance and get three months additional for free!
= When you sign up use my name as a reference and I’ll get three months additional storage for free. Thanks a bunch.
Phelps Hobart

Rates go up more than they go down. I can not wait til I can get my stuff out of there. The place is convienant and usually fairly clean No complaints there. I only had one issue with a guy named Dean. I called in on the 3^rd as every month to pay the fee a week later I get a late fee charge on my account.

I keep some overflow work stuff here in a temperature controlled unit. The place is clean and the staff is super friendly. I only pay $ 42/​mth currently for a 5×6 space which is a steal because other places wanted a lot more for regular non temperature controlled units. Another bonus is that there hours are a little longer than other places which is great when I’m trying to get there after work.
Only down side is that I wish they had designated parking spaces inside the storage space because I find myself fighting for loading room sometimes when there are other cars trying to get stuff from the same building. Also, the unit I’m in only has a loading lift on one side of the building which makes it time consuming to get to my unit on the other side.

I rented a space here a little over a month ago and have had nothing but a good experience. When I came in the staff was friendly and they were very upfront about all of their policies and the rental agreement. The place was clean and the prices were the cheapest I have found. It was a little hard to find but other than that a great place for storage.

Overall I was initially happy with this facility. It was clean and there was no issue with our stuff while it was there.
That said, the reason I’m giving a 1 star review is this:
I paid for my unit for the month at the end of September. They told me my payment was through ¹⁰⁄₂₃. I called in early October to let them know we would be moving our belongings on ¹⁰⁄₈. I asked if they could reimburse me for the days of the empty unit (between ¹⁰⁄₉ and ¹⁰⁄₂₃), they said no, «there is no way we can do that because you already paid us»…OK? I said fine, no worries.
Being a regular person with a real life the storage unit slipped my mind. I called ¹⁰⁄₂₃ because I realized our time was up and I needed to complete the closing paperwork. I was bike commuting that day so I asked if I could come the following afternoon. They said yes, but they would have to retroactively charge me for 2 days, because my unit was actually up ¹⁰⁄₂₂. It’s $ 13, granted. But I find it completely ridiculous that they «can’t» reimburse me for days I’ve pre-​paid for an empty unit but they «have to» charge me for 2 days. It is shady and reflects poor customer service to squeeze every penny they can out of their customers.

Per Cali’s comment, it looks like this company is taking a head in the sand approach. I would not feel safe storing here again. There was no followup and assurances that it didn’t happen when they appear to not have even looked into it point to a laisse faire attitude. It may be that as long as you pay on time, whatever you want to do is okay with the management. This is unfortunate.

I had a great experience with American River Self Storage. I got a great deal on my storage unit because of their deals, everybody was really honest and helpful, and my stuff was safe. I came and moved my stuff out a couple days after my next months rent was due and I just came in and paid the pro rated balance, easy as that! I would recommend American River Self Storage to everybody!

All of my belongings spent about 10 months in American River Self Storage, and I have zero complaints. Too bad Tim H. didn’t mention what has «gone downhill,» or I would do my best to confirm or refute…
But in my experience the facilities are (1) clean, (2) safe, (3) very well climate controlled, (4) conveniently located (for me at least), and (5) very reasonably priced. The staff is also friendly and straightforward about all of the rules, terms, conditions. Would not hesitate to store my things here again.

It has gone down hill over the past two years.

GREAT customer service ! Friendly staff ! Clean & safe. Highly recommend this place.
The only negative: They are closed on «normal» holidays like Labor Day, Memorial Day… etc. All those 3-​day weekends that are PERFECT for moving in/​out of a storage place. If you can plan around that, this is your place !!