Appliance-IS

Tony is a great guy. I’ve been buying appliances here for many years and never had a bad experience. The one time a dryer didn’t work well, they came out and replaced it the next day with a better machine! No reason to go anywhere else.

Read this review and take it above all others. These guys do a heck of a good job fixing and refurbishing appliances. Ive had 3 years experience with them and they treat me right every time. In response to other reviews, you get a great deal because they are not new! Sometimes, pieces break. I had an issue with my new-​used washer, brought it back, and they exchanged it without question. They even took my old washer for parts and gave me a little discount on my purchase. Compare their deal to any other appliance center, and its worth it. Newer appliances cost an arm and leg, and break just as easy as used pieces. Theres absolutely no guarantees from private sales too! Even if I get one year out of each appliance purchased, Im still ahead 5−10x what it costs to purchase new. Get what you need here but be smart — buy the nicest used piece that you can, look it over, and test it before you leave. Its worth it.

Please stay away ! shady business practices and I have reported them to the BBB so they will not do this to other people ! i Moved within this area 3 months ago, I bought a bundle with the charming owner ‘Tony” he’s pitch was that he has been doing this for over 30 yrs and fixes all of his appliances and switches them to new parts so it will be sold «like new» SO after buying a washer, dryer, and fridge in CASH only to get the bundle price within a month the dryer broke down. SO since it is still under warranty, he fixed it ONLY it took 3 weeks to do so and a forgotten appoinment from them, then a 2 months later the fridge broke down as well but since it isn’t under warranty anymore they wanted CONSUMER to DELIVER the fridge to them so they can fix it !!! I was shocked and surprise that this was the first time i heard of this from them !!! because if i knew that from the gecko i would not feel safe purchasing a used appliance !!! all i heard was LIFETIME labor if ANYTHING happens and we just pay the parts, what they fail to disclose in their FINE print not located anywhere is that its the consumers responsibility to deliver broken appliances to them !!! what appliances breaks down within 3 months of purchase if they do not commit shady business practices!!! I have a good assumption that they take the used parts from the junk appliances they get and place it to the newer models so all we see is the SHELL and not the junk parts they inputed so that it will break down and we have to buy the sub par parts from them at mark up and use there delivery charge so that the APPLIance we thought was a GREAT steal racks up in cost !!! STAY AWAY PLEASE!!!

Good customer service experience.
I’m quite pleased with my experience with Appliance IS. I had a problem with the first fridge that I purchased and I live way out in a rural area of Sac County. They sent someone out TWICE to make sure the problem was fixed.
I think it is good integrity to stand behind their guarantee even when it was not convenient for them.
Thank you.

These guys seem like a good deal at first. The price was reasonable and they delivered. However once the sale is done and your 60 day warranty is up, good luck trying to get them to come back and fix your appliance. At the start they told me that if an appliance breaks down beyond the 60 day warranty, they would have their repairman come to your house for a minor fee to fix the appliance. I called them 1 year later to fix my fridge and they said the repairman is busy with work. In order for the repairman to fix the fridge, I would have to bring it down to their shop. They know that there is a slim chance the customer will take the time, money, and effort to do that.

I’m glad I didn’t read the reviews first because I would have probably avoided them!
But I did have a very good experience here so I thought I’d share…
I was on an INCREDIBLY tight budget, but I wanted a non-​ugly fridge and I needed it delivered. I scoured all the used appliance places in town and this was the only place that ACTUALLY DID have cheap refrigerators. Lots of places had ads that claimed they did, but they didn’t. This place also had the best rate for delivery (flat rate of $ 20) and they have a decent warrantee (60 days).
It’s not a fancy showroom, but I wouldn’t say it’s sketchy… it’s just a warehouse with a bunch of appliances. Both days I went in, the folks there were perfectly normal, nice folks.
I DID have a problem with my fridge… in fact, they delivered it and it quit working in about two hours. So I called them up and they were at my house in 20 minutes with a replacement. And I had bought the dirt cheapest fridge they’d had so the fridge they brought me was a big more expensive and they didn’t charge me to trade it out.
The delivery guys were quick, efficient, and nice guys. Seemed to know what they were doing and were helpful.
My replacement fridge has been going strong.
Overall, good experience and I wouldn’t hesitate to go back.

trashy driving by there shop makes me want to get out and take a leak … trash — rip off …

The prices are decent and they deliver which is convenient but I bought a Kenmore fridge from them and… I’ll save you the sob story, it started leaking refrigerant within warranty and then outside of warranty. I mean two weeks apart, which means they hadn’t fixed the original problem. On top of that, it took me two weeks to get through to anyone, the VM is always full. The real cherry though? They wanted to charge me a $ 35 service fee to do the same «service» they’d done under warranty even though I explained that the original service solved nothing. They just stick a bandaid on your appliance until the warranty runs out and they can charge you –OR– they make you bring it to them for proper repair. I thought I was getting something for a steal, turns out this company is just a bunch of nickel-​and-​diming pickpockets

this was the worse experience of my life !
they are crooks — i bought a refrigerator from them. it was sold as in good condition
the ice make never worked — they lied
i am still within the warranty and have called over 30 times
bob, andre, russell and anthony are all crooks and are covering for each other
they do not care and do not know what professionalism or customer service is…
anthony, owner himself said he will come to repair it — though did not come or have the decency to call. moreover, he refuses to come on line … i even went there 2x after the purchase though he does not answer the phone
this business should shut down
this was my worst experience… do not trust them and do not buy anything from them
ac

Their shady work almost caused a house fire!!!
Bought a washer dryer set from them. I already posted about our washer problems in a different review… Last week our dryer plug caught fire, luckily we were home to catch it. When my husband opened it up, he found out they bypassed the thermal fuse and both sensors, causing the dryer to over heat the plug and outlet. They DON“T FIX THINGS, they bypass them just so it will work for a while, then it will cause a house fire and they’ll say its not their fault… DO NOT BUY FROM THEM!

I had mentioned in my previous review don’t buy from here. I had mentioned in my previous review about my fridge. Here’s the story behind that. Like I said they told me to bring it back I explained to them it was going to cost me 200 – 300 to do that. Truck rental plus gas and mileage plus leaving it there for z few days and having to rent a truck again plus mileage and gas again plus purchasing a cooler or coolers and ice till I goth fridge back. So I called a «Legitimate certified» appliance repair man. I had him look at it, the first thing he saw was that the defrost stop or thermometer was taped on with electrical tape. It is suppose to be held on with a crimping device with a water resistant/​proof cover. Not taped on! That will cause corrosion and eventually a short. BIG NO NO! Then the repair man heard the heater relay trying to kick on and discovered that motherboard was toast. That explains the severe frost on my coils in the freezer. This board was unfortunately $ 250.00 brand new. I ended up ordering it. Because I cannot afford to purchase more food to fill my already filled fridge. He also ended up replacing the defrost stop/​thermometer. The repair man how has been doing this stuff for 28 years told me that the part that was installed is a .10 cent piece (defrost stop/​thermometer) and that they are junk. So I had a new one installed which cost $ 51.00 in the end I spent 354.00 to fix this crap. I called the owner; Tony and explained to him that I want to recover some of the cost and told him how much it costed me. After explaining to him with a little emphasis how pissed I was. He flat out told me «You Fucked up» he literally said that. He told me I voided my warranty my stupid 60 day warranty. He was not going to pay me back and that he could get that board for $ 83.00. I explained to him that it as not a normal four pin board but a seven pin and that it I could not find it new for less than $ 249.00. He said he can get it for $ 83.00 because he’s a dealer. Well that $ 83.00 is probably a remanufactured price and not new. This is just another example of how cheap this place is. I didn’t want remanufactured. I did further research and found it as low as $ 49.00 remanufactured. I told him I am going to call the bureau of electronic repair. He said he is in good standing with them. I may have been upset talking to him on the phone but he talked to me as a customer very rudely and swore at me. This is the owner! How unprofessional is that. He said he could get it for $ 83.00 so I texted him the model number: PSD265LGES. Manufacture number: PPSD265LGSO. The board manufacture number for the adaptive defrost control board: 12 566 102. I texted Tony the model number on Tuesday. Here it is Friday and no response. My point is he did not even get back with me to validate his price. If you were to buy from this place which I really advise against they need to test the appliances for a week to ensure that they work properly. Washer, Dryer or Refrigerator! This place it sketchy. I had a bad feeling when I purchased this stuff but I did not listen to my inner voice. It was explained up me that places like this buy used products at a steel of a deal if not get them for free. Then mark up the price for a quick turn. I cannot confirm that he does this but in my experience I would have to say he does. But that’s my opinion not conformation. Bottom line, put down the money to get new. People get rid of used appliances for a reason. This place sucks and next time around I will buy new GE products for my kitchen.

Update I originally gave them a 5 star, but I bought a full appliance set from them after my first experience. They were supposed to hook up the appliances, they did not, and a leg on the stove was broken I called and set up an appointment for them to come fix it and hook the stuff up. It was difficult to get them to agree to come back out (even though my property was 1, yes 1 mile away.) they never showed up for the appointment. I ended up paying my contractor $ 125 to do the job.
I ordered an oven form them for my rental, really reasonable price like under $ 200 installed and removal of the old one, they showed up and instead fixed the existing oven for $ 35!

I bought a bunch of appliances from these guys and when I paid a couple of hundred dollar bills stuck to each other and when they counted the money I gave them they discovered that I over paid them and returned the extra hundred. I read the other reviews and don’t think these guys are trying to sell appliances that are not well repaired on purpose. Our washing machine didn’t work, not good, but when I called, I was told they would change it out, as their technician was not there today. I was told they would give me an exchange machine and they would up-​grade it, so good.

This place is horrible. The people are rude and our washer broke within a year of buying it. When we went back to buy a second washer, they gave us a terrible deal. Should have known to walk at that point. They delivered the washer and wouldn’t take it up four stairs, since every stair after three is twenty dollars. Don’t go here!!!

My washing center decided to quit on us a couple of days before Christmas. We debated fixing it or replacing it and opted to replace it. We headed down to a couple of used places and found the best deal here. It is a low over-​head kind of place but had decent selection. The owners and staff were all really nice. We got a good deal on a washer and dryer and it was delivered right away. We found that there was a small leak from the washer and called the next morning. They sent out another washer for us to borrow while they fixed the other at no charge. They replaced the water pump with a new pump and returned the washer I bought the next day and hooked it up again. You don’t even get service like that from Sears, Lowes, etc. I know because I have purchased large appliances from both of those stores before in the past. I will absolutely recommend this place and will shop here again! Thank you! Please note, the shop is cash only.

Visited Oct 16 looking for a stove. Not many stoves, and those they had were dirty and creepy. They did have an exceptional stock of nice washers, dryers and refrigerators in very nice condition.

Having just purchased a house, we were short on money. It was either Appliance Is or going on Craigslist, and these guys deliver, so they won. We went down and picked out a couple of old Kenmores and an Amana.
We specifically picked out old appliances because they are built to be more durable and repairable. If you go in and pick out the newest thing they have, you will probably not be very happy. This is not to say that you shouldn’t visit them (the yard is rough, but organized, and the staff are all nice folks).
My point is more that if you want a «new» appliance, don’t be a cheap bastard. Go buy it from someone who will give you a longer warranty. That simple. If you want something that will last you forever, don’t be shallow; get something older that was built with some quality, and don’t be afraid to review brands online before you finalize your purchase.
The only part of our experience that I was unhappy with was that the delivery guys seriously mangled our first Amana fridge when they delivered it. I had before and after pics, and you could see the damage quite clearly. The fridge was also not working at first. Having lost our receipt, the problems with the fridge left us in dire straits.
Since we were already planning on buying an icebox, I convinced my husband to go down and talk to the gentleman in charge. I suggested that perhaps if we got another fridge for inside the house, we could keep the scratched Amana in the garage for additional storage.
After I showed him the pictures, the gentleman at Appliance Is offered to exchange our scratched fridge for a new one, even though we no longer had our paperwork from the transaction. In my mind, that’s more than enough to deserve the 5 stars. We came in with a problem, explained it politely, and he offered to work with us. You can’t really ask for more, unless you’re one of those types that takes every minor retail upset as a personal insult.
In the end, we kept the scratched Amana, and got a (slightly) newer Amana that we liked even better. The Appliance Is folks delivered the 2^nd Amana without any problems after I asked that they be careful with it.
The delivery guy pointed out that he didn’t think he could safely get it through the door, so I had him leave it in the garage so we could take care of it ourselves later. If the delivery guy balks, and you force him to take the fridge in, you have no one to blame but yourself if it gets banged, IMHO.
The Appliance Is gentleman also sent over a repairman to fix the 1^st Amana free of charge. He was a super sweet guy, and he got the fridge working in minutes. He said he does repair work independently, so if you need a good, inexpensive repair job on your appliances, totally call these folks for that. They will not rip you off on parts or labor (we shopped around, trust me on this).
In summary, their yard is a bit rough, but the staff are pleasant and if you need a reliable appliance, they have them at affordable prices. Just remind them to be gentle with the delivery and keep in mind that it IS just a little mom ‘n pop place that is recycling old appliances.

STAY AWAY FROM THIS COMPANY. They sell junk and when it breaks they want you to bring it back. I called owner and could not believe the poor customer service and excuses he made. We bought a nice looking black fridge about less than 6 months ago and the freezer part is already bad, water is all over the floor constantly. Called to get someone to come out and they made nothing but poor excuses. STAY AWAY!!!

Worst place ever. Rip off!!! I bought a stainless steel refrigerator. The replaces it 3 times during the warranty. They even made me stay within the 500 dollar purchase limit. The third refrigerator still ended up not working!!!
So now the freezer on this last one does not work, the warranty is up, and I cannot afford a new one. I hate this place and I don’t recommend anyone shop here, They don’t test their appliances and swap them out if they aren’t working
I feel taken advantage of, could I call the better business b???

All told, not a bad outfit. It’s a no-​frills, cash-​only used appliance outfit, with delivery available ($ 20 extra, but for a guy in a compact car, the fridge wheeled into our place and put where I wanted it was well worth it).
Don’t expect a fancy showroom — some appliances are inside, others overflow into the storage yard — or flashy signage — at lease on the refrigerators, prices were written in pencil on the front of the appliance.
And perhaps I lucked out, but I walked in at 10:15am on a Monday morning, and had a fridge humming inside our place by 1pm. (The terse chat between sales guy and driver suggested the driver prefers a bit more lead time… but worth noting they’re apparently family, so such dialogue tends to be a bit less restrained when familial bonds are there.)