AT Appliance

Worst company ever!!! Technician showed around 10am, up did no diagnosis and just stated our dryer was working. It had power but it didn’t tumble at all. When we called to complain at the company the technician called back and was extremely rude stating it worked fine. When I told him he didn’t even fix or diagnose the tumbler they just said they would reschedule that day after 5pm. I called to complain to the dispatcher and they said they would just transfer the service request to another company.

Our home warranty company referred us to AT Appliance to repair an oven that was not working correctly. Bruce came out right on time. He was very professional and knowledgeable. He called before he came and arrived on time. He located the problem with the oven and repaired it. He also ran tests on the oven and discovered a 20 degree discrepancy in the oven temperature which had been causing problems with my baking.
While he was working on the oven he noticed that water was running in the refrigerator. He found that the coils had a build up of frost which caused the defrost cycle to run. He fixed that as well. We had a very positive experience with Bruce and will definitely recommend and use AT Appliance again!

HORRIBLE HORRIBLE HORRIBLE!!! My home warranty company referred us to AT APpliance to assess the oven in the home we just bought. I took the day off of work to be home for the technician. They sent a technician to look at our oven and he told me that it was very likely that we would get a new oven because there were several problems and our oven is very very old making it extremely unlikely that they will be able to find parts to fix all of the problems.
The next day I get a phone call from AT Appliance saying that they need to send another technician out because the first technician said that there was nothing wrong with the oven. that’s funny because I signed a sheet of paper filled out by the technician stating that there were several problems (I still have the carbon copy). I told her that I wanted to speak with my husband and that he would call back. Hubs called back and they gave him different information, «We need to send a more skilled technician out to reassess the oven».
Finally I called back and asked to speak with a manager because I would have to take a second day off of work costing me more time and MORE MONEY!!! The woman reluctantly told me to hang up and call back and leave a voice mail for «Steve» (I think that was his name). I asked her, «Is he actually going to call me back or am I just wasting my time?» She replied saying that he was in a meeting and didn’t know. I left a voicemail and NEVER heard back from them. I paid a $ 75 copay and took a day off of work for NOTHING. This complany is horrible. DO NOT DO BUSINESS WITH THEM!!!
I bet anything that the two 5 star reviews on this page are actually from employees as the other reviews only include one star!!!

AT Appliance was the second company LG dispatched. I was very happy with this company. The technician was on time and very professional. He detected the problem with my ice maker right away, ordered the parts right from my kitchen and was back in a couple of days to install. The technician was actually early on the install trip and I did not have to wait as long for the part as first thought. My experience with this company was good and I would recommend them and/​or call them back in the future

LG contracted with these people to do warranty repair on a failed 6 month old $ 2,500 LG appliance. They called up to schedule the appointment window for «4 hours» from 12 to 5pm. This is hard to schedule a half day for the initial appointment; however, come to find out that they claim this is to «verify» the problem only and that they won’t fix anything. A second «4 hour» window would be needed to repair the appliance. When questioned, the scheduler was simply annoyed and replied with, «I’m happy to cancel the request!»
It turns out that cancelling was the best option. Fortunately for us LG also offers factory service, with the repair people engaged in the repair on the first visit!
I’m unable to say anything about the repair people and the quality of their work; but, the general approach to engaging in critical warranty repair is certainly far less than a minimum acceptable level.

UPDATE on AT appliance :
Demetry CAME OUT AGAIN and again said there was nothing wrong with our washer, by now my opinion of him was changing.
We showed him a recording of what was happening with the machine, I don’t think it should take 12 hours to do a load of laundry just to have to wring everything out by hand before it goes to the dryer.
Demetry STILL claimed there was nothing wrong !!! What he really should have said is that he did not know how to work on a Kenmore Calypso machine. I was shocked to find that he had left the house without having my husband sign anything, he took off like a bat our of Hell and sped off in his van.
AT Appliance NEVER reported the diagnosis with our insurance company, even though during my 3 phone calls they said they had, forcing me to file a new claim with my insurance and pay another 60 $ for SEARS to come out .
I do believe these people work out of their home and actually have no supervisor, that they «consult»
I would be scared to death to have these shysters back in my home !!!
NEVER_​NEVER_​NEVER

They are contracted through my home warranty company (who are also horrible) to come fix my dishwasher. They came, fixed it, I paid my co-​pay and they left. The computer face on the dishwasher is now broken, but I don’t know if that has anything to with them. Any way, they cashed my check and about two weeks later I got a letter from my warranty company claiming I had not paid. I then had to call and explain that I did pay, so my home warranty company contacted them and they still claimed I had not paid, so I called them. The woman who answered had a pretty thick accent and wanted to know if the address on my check was the same as my house, we have just moved, so I told her no and she said she needed to look through the checks and try to find mine…

First of all if you need an appliance repaired DO NOT CALL these incompetent people. The technician who identified himself as Tim has to be the stupidest guy on earth; who attempts to work on a an electrical appliance without turning off the POWER? Tim that’s who! I am shocked actually he was shocked when he started working on the oven, I heard a loud popping sound, and the smell of an electrical fire. Yes you guessed it, this D/​A got the shock of his life. Thought I was going to have to call the coroner. Needless to say, I’m having to buy a whole new microwave/​oven because they fried the motherboard. The worse part. …their lame owner/​management never returned my numerous calls. STEER AWAY FROM THIS COMPANY. BBB and State of CA are next on my list. They need to be shut down! !!!

Unfortunately my home warranty sent this company out. Arrived, diagnosed the problem and had to order the part. Of course on back order. 2 weeks later, installed the part but did not order the gasket for the new part. Now waiting on gasket that is on back order. Wife had to assist repairman twice with holding the wash tub so he could get to the part. If it is a 2 man job, send two men!!! Then repairman left hand grease all over the door and door casings and wall! Called the company to speak with the boss. Never got a call back, then followed up trying to get answer as to when the gasket would be in. Finally got call back and when asked why the boss didn’t call us back, we were told there was nothing they could do for us. Lousy customer service. Lousy repairman. The company claims professional and trained repairmen! Really, and you do not know that you have to order new gaskets for the new parts?

AT appliance was the company that Frigidaire contracted with to do extended warranty service. When our dishwasher drain stopped pumping we called in on the extended warranty and set IS up with AT appliance. They called the next day to confirm the appointment and Dimitri was our technician/​plumber. He came over and disassembled the dishwasher, removing the shard of glass that was blocking the pump from functioning. He also noticed that our control panel buttons were sticking and put in a request for replacement without us even having to ask. When the part came in, AT set up an appointment with us and Dimitri came over and replaced the panel, double checking to make sure everything was working correctly.
We were lucky enough to get to use our extended warranty, but for their professionalism and service I would highly recommend AT Appliance.