Bank of America

Worst Bank of America EVER!!! How can a big bank like this have only one banker working a Sat??? Ridiculous!

One star for ATM security guard. That’s the only star they’ve earned.
Michelle Chang closed my checking account TWICE by mistake. I went in to update to my married name and, after 5 minutes of silence while she typed on her computer, she said she closed it and asked if I’d like anything else. WTF?! I told her I just wanted to change my name. I never said anything about closing it.
The 2^nd time I went in to make an update and Michelle was the only banker available. Instead of telling me she «accidentally» closed it again, I found out a month later when I tried to use my ATM card after hours.
ATM is fine, banking is untrained and shady.

Uhm. people love to take dumps outside of the ATM’s here.
Maybe too heavy of a meal at Tower Café?

Let me add that when I called the number on the card, which the bank had me do… they acted like they were the victim. I had to call them many times and am still dealing with this to straighten it all out so I can close the account.
I would not recommend this branch and seriously,
not this bank to anyone. If you are educated about banks and how they work, know that this is not a good place to trust your money. I still have a 35.00 fee that has not been removed. They want those fees. It’s pathetic. Don’t say I didn’t tell you.

Parking is a bit of a pain but since I do not have to come here everyday, I can deal with it. The staff is always friendly and do their best to help and answer questions. Not one of the best branches I have been to, since sometimes the wait can be a bit long for meeting with a personal banker, but it is not one of the worst either.

All I needed to do was close a savings account. After waiting half an hour for service I finally was able to speak with a personal banker. Her English was not the best and we ended up lost in translation on several points.
When I asked her if I could retake my debit card photo, since, ya know, I was 15 in the picture and am now in my mid twenties, she wasn’t able to communicate to me whether or not there would be a picture fee. She also opinionated that I looked the same in the photo as I do now. If that were true I wouldn’t be asking for a new picture. I looked like crap that day. However, enough merchants have done the double take on the card to make me realize I need a new picture.
While my savings account was closed, I didn’t get several of my questions answered about the situation and ended up just giving up and leaving. I think I’ll try a different branch in the future.

This place has a tiny parking lot that can be tough to get in and out of, but the bank itself is nice.
For such a big bank inside, there never seems to be a lot of people there so I always get right up to the teller windows. Tellers have always been nice and courteous and they also tend to have another bank employee greeting you when you get in line.
I swing by here a lot when I need to bank during my work breaks.

Bad Service and the turnover in employees is high. I will be leaving this bank soon. They just don’t care.

I like the Chinese Lettering on the building.
ATM usage.

The parking lot needs to be paved, but I’ve never had a problem with the tellers. There’s a security guard on duty during business hours, although I initially mistook him for a homeless solicitor. I would avoid going here, or to any ATM, at night… or with suspect tires.

i’ve been in the actual branch a few times. the teller that helped me when i lost my debit card a few times was really helpful. everyone else… «methinks not» is probably the most G-​rated i could put it.

This is my closest BofA and I don’t like it very much. The staff are like robots. Sometimes the teller will never speak through the entire process. While others are friendly in a forced corporate kinda way. This bank is fine for basic banking but I can’t imagine talking to someone about a mortgage or retirement planning here. There are much better branches around Sacramento for things like that.

Absolutly hate this company, there branch service will ALWAYS tell you to call a 800 number in order to solve any problems, I call the service number and they were even worse then the branch office, BOA has a new policy that they charge 35 for an overdraft fee and another 35 dollars after the first 5 days, I called there customer service line because I deposited late one day and they refused to give me a charge back. This is the absolute worst customer service ever, and I work in customer service.

This review is not only reflective of this branch but the telephone «customer service». Their online banking has many problems as they get confused which accounts to pay bills from. The manager of this branch, Edward Tang, is very confused about the bank’s processes. He assured me my account would close only after my final two bill payments cleared. B of A sent me a check and stopped payment on these bill payment checks after mailing them, causing me charges from the payees.
Basically, they have so many incompetent people in the organization that even if somebody is helpful, someone else will come along and undo that and make your life miserable. I spent hours upon hours educating «customer service representatives» about my accounts as they were seemingly confused throughout the entire call. I often felt like I was on Punk’d, as it was unbelievable how incompetent these people were in a supposedly reputable business. Save yourself some time, energy, and frustration and go with another bank!