Bank of the West

Pretty lovely banking experience. Which is weird to say about a bank…

Lauren is great! She works at this location she is super helpful and very professional. Has a great memory. Always remembered me whenever I came In.

I’ve never dealt with such incompetence in any industry as I have in the past months with Bank of the West. I was the victim of a straightforward debit account fraud over a month ago for a little over $ 300. It’s taken me over 10 hours on the phone with Bank of the West, 8 visits to various branches to correct the fraud and finally close the account. I can’t recall one time I got a call back when I was supposed to or within any sort of reasonable time frame.
When closing the account at the downtown branch I told them that the final balance wasn’t right and to check again because I was telling them that they credited for the fraudulent charge twice. The account rep said no, it was indeed correct, I told them it wasn’t and to check again, the rep then said that it’s correct.
I figured whatever, I’m closing the account, I needed to get back to the office and I did due diligence, right? If Bank Of The West can’t keep their shit straight (which they by this point have obviously proven they can’t) it’s not my problem.
So I get back to the office after taking a longer lunch break than I would have liked and within 10 minutes I get a call telling me that I was given too much when I closed the account and would I be so kind as to come on back to the branch and bring it back.
Within 10 minutes… That’s right, when the customer needs them to fix something, it takes over a month, but when they screwed up and it’ll cost them money, they get right on it.
Anyways, yes this is just a ranting post, but I needed to get it off my chest. Hopefully if someone is looking for a new bank in Sacramento, they might see this post and make the informed choice and choose any other bank but Bank of the West. I just wish I hadn’t given them my business for roughly the last 10 years.

There Christmas lightz look cool… Check them out if ur downtown …