Big 5 Sporting Goods

Great store to buy sporting goods. I have bought tennis, baseball, tennis shoes, hiking shoes, socks, footballs, basketballs… I have been a customer for over 15+ years. The quality I give 4 stars, but where this store gets 5 stars is customer service and the way they stand behind their products. They will also tell you when something is going to be on sale before the sale, do not tell the Mgr., I try to buy goods that are in their top 10 percent of their products. They advertise a lot so I can tell when something is on sale, buying products on sale not just for chicks, I need to save money too, with two kids. This store has been solid for the community for many years, good for neighborhood to have a store that has invested in Arden Wy and not just packed up and looked for another location.

Very helpful staff. Great store. Lots of choices and not so big you can’t get around easily.

I swear this is the only sports store that sold boxing stands in their store. The hubs and I don’t typically like internet shopping. We want to look at the darn thing we’re planning on spending our money on before we make the purchase. Since boxing is his favorite sport and he swears it’s the only way that he is motivated in getting and staying in shape we called around and looked online for possible in-​store so we can buy now options. Big 5 happened to be it!
Since this place is tiny compared to Sports Authority or other sports shops, the boxing stand was not displayed on the floor. Disappointing, but whatever. The hubs wanted it, it’s almost his birthday, and I want to support all his health endeavors because I want to live a long healthy life with him and then eventually die together like the movie The Notebook. LOL! True Story!
The Customer Service: It was slow at first, but they turned it on when they saw my Resting Bitch Face and the annoyed tone in my voice when I asked, «Can I get some help over here?». After that, we had several people helping! They helped with all the questions we fired at them, Grabbed what we wanted from the storage room (the stand and the 100lb heavy bag), Helped us to the cashier, and then loaded our car. THANK YOU!
Overall an Ok experience. Glad they had what we wanted I store.

I like this Big 5, I think it is set up super crazy though, it’s like a sports gear labyrinth.. . It’s just a lot of crap strategically shoved into a tiny space.
Employees are helpful.
Parking is kind of a pain especially during busy seasons, like summer and Christmas.
They always have good deals going on. I bought all of my man’s boxing equipment here as a gift and for everything I got I left pleasantly surprised. We just bought a very nice twin air mattress for like 12.99 the other day.

I had a excellent experience here just a few hours ago. Julien was extremely helpful to us with everything from the begging to the end. The manger there was vary kind and also had excellent service skills. Thank you all.

Horrible shoes coupons exclude basically everything! I won’t be coming here any time soon! I waited 30 minutes to get a pair of shoes… They weren’t even the ones I wanted! Word to the wise
DONT COME HERE!

Joe the store manager knows his stuff, I bought a crossbow, had some very minor issues. He was a pro, knew his products, and remedied the situation in about 5 minutes. I will continue to buy my sporting goods at the Arden and Watt Big 5 Great customer service Joe

The store is small and they don’t have all the high-​end or top name brand merchandise but at least they run a lot of sales. You can get some decenet shoes for a good price, just not for the serious athlete.

This store has the worst shoe department in the Sacramento area. When there are clerks present, they literally run away when a customer approaches. I went there yesterday hoping that the boots I wanted were on the shelf so I could try them without trying to find an employee willing to get a pair out of the back room. No such luck. Also, most of the shoe boxes on the discount table, and many of the ones on the shelves, look like they were used for field goal practice. If you’re looking for shoes, forget this place. From now on I’ll be going to the Big 5 in Placerville — a great store with helpful, friendly employees. Avoid the Arden Way store at all costs!

worst big 5 i have ever been to the manager is a dick. F-​U!!! shorter dark skinned dude. F-​U.

What an awful customer service experience! I was ignored for 45 minutes. I needed women’s cleats. Cleats were not available for the customer to try on themselves. You had to have a sales person help you by getting your size in from storage. Their was one woman’s baseball cleat in the store.
After 30 minutes I found a salesman and asked if I could try on a cleat. He brought me a size 10 box with size 9 shoes and walked away. I figured out why the shoe didn’t fit and tracked him back down and asked if their might be a size 10 in the back. He returned and told me «no» and quickly walked away.
I tracked down someone else and asked if I could try on a men’s 8 ½ cleat. She said «I’ll page someone». No one ever showed up. So after 10 minutes of waiting I just left.
They were not short staffed. Their was a lady taking boxes of shoes outside for their sale and couldn’t be bothered to help me. Their were several very unhelpful people.
I would rather support another company, even if it cost a few dollars more.

Big 5 is always my go to when I need something sports related. They have a good selection of shoes and clothing items. This store also has sporting good items as well as camping necessities. The one bad thing is that the shoe area can get pretty busy and they always seem to be shorthanded in that area. Being that they are shorthanded in the shoes, you don’t always get the best customer service and you can wait upwards of up to 5 minutes before the employee will even make eye contact with you. I suggest not going here on a weekend afternoon if you can avoid it, I have had the best luck midweek.

I like to shop the deals at Big 5, but I’ve also realized that the chain is basically a clearance store for last year’s merchandise. If you want the latest gear, then this is not the place for you, but if you are OK with having the stuff that came out last season, you’ll find it here.
They sell a lot of name brand stuff like Nike and Reebok, but they also carry a lot of cheaper brands like Russell Athletics and Everlast. Some is OK, but a lot is just junk.
On a good note, on one visit I found a Nike track jacket that matches a pair of workout pants I bought nearly five years ago, and I got the jacket for only $ 10.
Unfortunately, this is not a place I go on a regular basis because I just don’t find many items of interest.

Not so great customer service, you have to really work to find what you’re looking for and finding staff isn’t easy. The fitting room is awkwardly located, with no locks on the doors on the inside… Awkward…
The prices were pretty good, all things considered, but the tags and pricing are a little unclear. There seem to be some good sales but you really have to know what you want before you go in.
It’s a small store, but it’s good if you need anything quickly. The lighting in the parking lot is pretty minimal, so fair warning if you’re planning on going there in the evening.

You’re hit with a big waft of thrift store must when you enter the doors, but thankfully, their AC works and there are pockets of fresh air throughout. Cheap prices for almost everything and the store has an old school layout so it was easy to find exactly what I needed.

This place is a bit difficult to find if you’re not familiar with the area but once you find it, you won’t forget where it is. I love their sales, especially before, during and after winter. I always look forward to our Sunday newspaper to see what other items I can look into and assess our needs to purchase these items.
I’m an avid snowboarder and my kids are getting into it as well. They need gear and this place always has what I’m looking for ON SALE! Customer service needs work but what can you expect for a small store. There’s a bunch of people stocking and restocking stuff and tending to the cashier area. If only they had a bigger selection on kids snowboarding stuff I would be happier. Until then, I’ll keep coming back when my kids need gear as they grow out of their current stuff.
If you need boots, socks, boarding pants or ski bibs, hats, warmers, and/​or gloves for the little ones for the winter, this is the place to go. Other than that, for adults, you can basically find everything and anything.
Of course when it’s not boarding season, this place is awesome for when my kids are in sports. Come check it out. You won’t be disappointed, unless you get lost, then you’ll be pretty p’d off. Other than that, get directions, get your garmin or tom tom ready and come and see what this place has to offer.

I felt the need to review this store for a couple of reasons, the first one being that they usually have decent sales on men’s athletic shoes. The second reason is because after searching high and low in other discount department stores and finer retail establishments, I finally found the «Ballcap Buddy». This thing goes by various names I’m sure (the $ 2.99 version at Big 5 is called the Cap Washer by PerfectCurve).
I’m hoping my brilliant purchase of the Cap Washer will allow me to resurrect a number of old baseball caps that have suffered a common fate due to hot Sacramento summers. They’ve become crusty and stained with the sweat of my brow and melon, and are no longer fit for prime time. I slathered a trusty old light-​colored baseball cap with Spray ‘n Wash Stain Stick, locked it into the plastic contraption, and gave it a whirl in the washing machine. I am hopeful that it will perform its promised magic. If it doesn’t deliver, maybe it’s time to try the alternative approach and wash my cap on the top shelf of my dishwasher (as also recommended in the instructions). I would be leary of simultaneously washing dishes I plan to eat off, however. Nothing adds that «crowning» touch to a meal like Essence of Flopsweat.
Aside from the Ballcap Buddy, er, Cap Master 2000 or what-​have-​you, this Big 5 has a rack outside with free travel guides of local destinations. I picked up a Shasta Lake Map and travel brochure for free.