California Department of Public Health

I had a wonderful experience while getting my Home Health Health & Hospice Agency in Tracy by the name Golden State Certified by the District office Sacramento on 3901 Lennane Drive, I don’t know if i am suppose to write names but all the staff i dealt with stood by there words and promises, when ever i left a message for some one they did reply not necessarily on the same day but they did, every email was replied, once again i wish i can state there names, I heard a lot of negative things before my survey and during the application process, but believe me if you know what u r doing, and have all the ducks lined in a row it is a walk in the park.
The application process is tough and time consuming some time i had a inexperienced person on the other line but they were willing to correct there mistakes and were not ashamed of admitting when they were wrong, I must say some time i felt the right hand dose not know what the left is doing, but if you know the rules they do listen to you. There is a wait list, a long one, which you cannot blame the department because that is how it is, our state is now near to be bankrupt, short staff and other things all matters, people must be thinking i am being a brown nose but I have dealt with other district offices, Richmond &San Francisco (Brisbane) and what a run around.
On the day of the survey the ladies were very professional /​knowledgeable and explained the whole process, they did their job and went, telling me some one form the office will call you in a week, week it was i got a call from the office that i need to sign a document and fax them back to get my license, believe me i did that the same day and got my license in 2 days, if you calculate form the date of survey and getting license was with in 11 calender days that was amazing.
Thank you
California Department of Public Health
Licensing & Certification Program
Sacramento Dist. Office
3901 Lennane drive # 210
Sacramento CA
MY COMMENTS ARE ONLY FOR THE OFFICE MENTIONED ABOVE NOT THE WHOLE DEPARTMENT.

Horrible, horrible, horrible experience! I love my state, but hate the system. Here is my experience trying to apply for a passport. Keep in mind, I am currently in Utah, but am a native Californian, born and raised (I try to keep my identity very distant from Utah). I went to the post office to apply for my passport only to find out that my birth certificate abstract does not suffice for the application — I have to bring a certified copy of my birth certificate. I called my mom asking her where the actual certificate is, seeing as how she is the one who sent me the abstract, and she said that she has no idea where it would be. So I call the California Department of Public Health. There is something wrong here. They are only open for four hours a day, and it’s near impossible to get a live person to talk to. I was on hold for about 15 minutes before I was able to talk to someone, who just gave me another number to call.
I get the fact that California is making some intense budget cuts, but come on. Fortunately, the guy that I spoke with had a decent attitude, even though he told me that it would take 12 $#&@*!% weeks to get a certified copy sent to me. I called the county recorders office in San Diego to find out if my dad could just go to the recorders office to pick it up, but the lady I was speaking with cut me off and told me that I had to fill out a form, mail it in with my check for $ 17 to prove that I was birthed, and wait for two weeks to get the freaking thing. Stupid lady. I asked my notary if I really had to do that, and she said to just have my dad stop by and pick it up… it would take about 15 minutes in comparison to the two weeks. Stupid Public Health workers. Why is it so difficult to help me?!
While I admit that the automated machines with your touchtone phone can be helpful when you have a very straightforward situation, they SUCK when it comes to having to relay your situation to someone. I understand that you state and city workers of California and San Diego do not give a crap about my situation, but give me some friggen human interaction! While I realize I’ll probably end up having to contact the California Department of Public Health sometime in the future, I certainly hope that future is distant. Maybe with those budget cuts, their income went way down — I’ll use that as their excuse for being so short and rude.