Caltronics Business Systems

Thank you, Caltronics, for the great customer service.
We had been staying with our existing supplier and maintenance company for years, even though the service was declining, for fear of winding up with something worse, and because of the commotion associated with making the change. Once we got Matt Blevins at Caltronics involved in our transition, it was smooth sailing. I am demanding of our service providers and expect the best customer service, so I put Matt through the ringer a little bit. I asked for quote information, backup information, and then more information. Then I stopped the process due to time constraints. I’d frequently start the process back up again, asking that he answer more questions and what-​if scenarios, only to put it back on hold again. I did this for months, and the whole time, Matt answered every question, and on my timeline. He followed up without aggressively pushing. He basically did the opposite of every poor thing our previous supplier did. Bottom line is that the way Matt handled these initial communications had a big impact on my final decision to pull the trigger and switch to Caltronics. Once we were ready to go through the transition, it could not have been any smoother. From the paperwork to get out of the other company’s deal, to new setup with Caltronics, to the BizHub install and follow up to training on the new machine. Everything was as easy as could be and I’m so glad we made the change.

We purchased a Konica Minolta Biz Hub 362 from Caltronics. The service that we received from their entire staff was, and still is, outstanding. They had the machine hooked up and dialed into our system with all users printing within a couple hours. To my knowledge, we’ve had one issue with the machine. We made a phone call to the service department. They were here within an hour and had the Biz Hub up and going again.
It’s so hard to find good companies to do business with. We are thrilled to have found Greg Elko and Caltronics. Thank you!

As a long-​standing customer of Caltronics the quality and promptness of service has always been executed in an outstanding fashion. Therefore when my employer, Lighthouse Strategic Advisors, found ourselves in need of an upgrade, they knew exactly who to call, Mike Phipps. Mr. Phipps was able to recommend and provide us the type of office system that would meet our office’s demands and at a very fair price. Furthermore, the follow through provided by Shane Heskett in the set-​up, and then the customization of the office system conducted by Edward cannot go without mention. These men went to great lengths to make sure all necessary tasks to adjust the new office system to our office were completed in an efficient and exemplary manner. Such service builds great working relationships. We look forward to doing business with you in the years to come.

We get training free with our Caltronics contract and so we had Richard come in yesterday. Suffice it to say, he is totally awesome. Extremely knowledgeable, helpful, friendly and to the point. Made some very useful suggestions for our business needs. Very easy to schedule.

We have been customers of Caltronics since 2002. Previously, we were swindled by a fly-​by-​night company that dumped a copier on us that they could never get to work as intended.
Caltronics has been a great company. They respond quickly if there is a problem with a copier. They do all the things that a company should do. You never really think about how good or bad their service is because you aren’t on the line with them often enough for it to even cross your mind; but, I recently had such a positive experience with Caltronics that I decided to post on Unilocal,for the very first time.
Between Christmas and New Years, I found out I needed to move a copier from our Placerville office, which was closing unexpectedly, to our downtown Sacramento location. Most companies are unavailable to you during the winter holiday block. I called my Caltronics’ contact and he said Matt Blevins was still in the office. I have worked with Matt before and his service has always been top notch. Over the years, I’ve rarely have to get in touch with him so I haven’t had much more than cordial email correspondence. Matt said he would look into moving the copier and see what he could do. I was in the middle of figuring out how I could possibly get an extension on the lease at the closing office when I got great news from Matt. He had pulled some strings and managed to get a truck to move the copier the very next morning.
It’s said that mountains can be moved… for a price, but with Caltronics this was not the case. Not only did they resist the chance to ding us for a sizable fee, Matt even worked out some savings off the regular moving costs.
It is Caltronics’ extra mile, service oriented approach that makes us still feel as though they are continually trying to win our business, rather than assuming it would be harder for us to find a new company as so many companies do.
We look forward to continuing to work with Caltronics to meet our business’ needs.

We were in the market for a new copy machine, and Mason Magleby and Matt Blevins from CalTronics happen to stop by one day. I told them our needs, our budget, and what we currently were paying for our machine. They took the information, and within a few days had a proposal for me to take to our board for approval. Although I had researched many other providers, including the one we currently were using, no one could match the deal they gave us. We decided to go with them. I don’t usually enjoy dealing with «sales people», but Mason and Matt, they were the best!
Let me say that so far, from the delivery and installation and set up, to the trainer, Julie Kohart, that came and trained me on the machine I have been extremely pleased. Their professionalism, the fact they were professionally dressed, and that they were more than knowledgeable of the machine helped me feel confident we had made the right decision in going with CalTronics! Julie’s patience and knowledge and ability to call and get what help we needed right away to make it all work, was surprising and yet very refreshing!
I have been able to successfully make the transition from our old machine to our new Konica/​Minolta machine with all transparency.
Not only is the machine all I need it to be, all employees that have been a part of getting it to us and getting it up and running have been amazing! I highly recommend this company!

Last summer our lease was expiring with another company and I reached out to Caltronics for a bid on their machines. Matt Blevins was our sales rep and his responsiveness to questions and requests was amazing! He is very friendly and never trying to over/​upsell the situation. He did a great job of asking us questions to find out what our business needs were and made recommendations accordingly. He was also diligent in making sure that everything was handled seamlessly, from the demo all the way through installation, training, and returning our previous lease for us.
Just yesterday we realized that we ordered some black toner and the shipment we received was actually yellow toner. Matt came out to make the delivery personally and stopped in to say hello and see if there was anything else we needed.
I highly recommend Caltronics and Matt Blevins to anyone who is looking for a new business solution.

Late last year, I was tasked with shopping the market for a new copier for the organization I work for, Sacramento Habitat for Humanity. I peformed a thorough due diligence review of various local companies, and Caltronics came back with the best price, the best customer service, and they have become a valued partner in the process.
As a non-​profit organization, it is extremely important to us to do business with companies whose practices align with our own values, and Caltronics has risen to this standard on many levels. Mike Phipps and Brennda Corrie were phenomenal throughout the negotiation process, and they jumped through hoops to make sure our lease was affordable. They didn’t sell us anything we didn’t need, and I thought that their sales approach was 100% transparent. They’ve done everything they said they were going to do, and their customer service didn’t end once the deal was sealed.
After the machines were delivered, Andy McDonald came out to train all of our staff on using the copiers, and he has made himself available for any other technical questions since then. While we have had almost no technical issues with our machines, the one we did have was addressed immediately — it was a Monday afternoon, right before our annual board retreat and we were really working our machine hard, printing the board packets. At 3pm, something went wrong with the copier, and we still had a ton of printing left to do. I placed a call to the service department, and within 20 minutes, we had a tech onsite fixing the problem.
Finally, I should mention that it is pretty clear that Caltronics also cares deeply about its community. They brought a team of 15 people out to one of our job sites, and built side-​by-​side with one of our families. They had a great time, and have since helped to spread the word about Habitat amongst their friends and colleagues.
We couldn’t be happier with the entire Caltronics team, and we look forward to a continued partnership with them!

Caltronics followed us from one company to another. As with the first time I met Richard for training four years ago, having another training session with him recently was just as fun and informative. I appreciate the Company’s attention to detail with regard to things like toner, etc., which we would not have until we ran out! They are always very quick to respond to service calls as well. I highly recommend them for all of your copier needs.

Caltronics is the best copier companies in Sacramento! As a chiropractor who is fairly progressive in marketing, I found myself spending a lot of money at kinkos paying for full color printing. I bought an expensive printer only to have to pay for ink every few weeks. That was expensive and a waste of time. Finally, a friend at Caltronics showed me the numbers on what it would cost to lease a copier/​printer/​fax machine that would do so much more. Now, I am saving money and I can print high quality marketing materials any time I need them.
Since that fateful day that a Caltronics rep showed me the light, I have had the good fortune of working with Mike Murdoch. Mike is great. He gives me plenty of options but pretty much knows what I want and needs. He gets me the best price and I really do not have any proplems with the machines which is remarkable for a printer/​copier.
Caltronic’s support is great, too. If I ever need something, they are on it fast. I have Mike’s cell phone number so I know I could call him and he could get something done fast but I have never had to do that.
If you print a lot and are looking for a much better option than an ink jet money pit, call Mike at Caltronics. He will get you the best deal on solid printer.

Follow up review:
Our problem is now being handled and will be resolved. Del genuinely apologized and claimed he jokingly said he was not motivated to take care of the issue. He further explained he was just busy at the moment and did not have intentions of causing any trouble.
From a professional standpoint, I believe no salesman should ever joke about addressing customer issues – especially when one does not know the other well enough to correspond in such manner. I hope Caltronics’ supervisors and managers will address the importance of customer service and professional etiquette to their staff members.

I have been doing business with Caltronics, and specifically Greg Elko for over 10 years. The service and sales team has done whatever they can to find solutions that will help my business make money and satisfy my customers, and in a timely fashion.
If choosing between Xerox and Caltronics, I would recommend going with Caltronics, and Greg will always take good care of you as a customer. The reason I am writing this today is because I had a very important need, and Greg and the Caltronics team took care of it. When presented the same need to Xerox, they not only dropped the ball, but honestly have probably lost my business for the unforseeable future due to lack of knowledge, poor customer service, and a high price tag to boot.

Our company has been doing business with Caltronics since 2007. We recently renewed with Caltronics again because of the excellent service they provide. Their prices are competitive and our company receives superior customer service from our Account Manager, Mike Murdoch. Mike is very responsive to our questions and service related issues. We will definitely continue to work with Caltronics!

I am with California Medical Association and we use Caltronics for our copier and fax services. They always provide an outstanding service. My colleagues and I recently received a comprehensive training from Caltronics’ representative Richard Bryant. Richard was very knowledgeable and provided the best possible training on the copier machines. I look forward to working with Caltronics.

I switched our company to Caltronics about 14 years ago. We recently renewed our contracts with them for both of our locations again, which is the reason for this review. Daron Bryant (our rep there since the beginning and he is still there after all this time) is outstanding and has always been there to help. Rich Bryant is an outstanding trainer who is always super helpful making sure our staff is completely at ease using the machines. The response from everyone at Caltronics is extremely fast and the Konica machines are super reliable — rarely needing attention. I would highly recommend Caltronics to anyone considering the products and services they offer. Thanks for a flawless 14+ years, Caltronics.

I am with Pacific Business Centers in the Pocket area and Caltronics is the best copier/​fax service I’ve experienced in the business. They return your phone calls promptly. They ordered some part for our HP Fax machine on Monday and called me today ⁹⁄₁₃ to say the parts were in and they would be here in 30 min. to install them. Karen and Robert are so pleasant. They take time to explain what’s wrong. They go the extra mile to help you and it’s a small business which we love to support.

Over the Summer I was tasked with finding a new copier vendor for my office. I met with a few different reps from different companies. The Caltronics rep was the only one that didn’t treat me like I was buying a used car. We’ve had the two copiers we got from them for 6 months now and they are working out great. I also really appreciate that the sales rep checks in on us periodically to make sure everything is still going well.