Crossing At River Lake

My husband and I had really bad experience here at the river lake. The management seems nice to us only in the beginning, after we signed the lease, and we were in that’s it, they don’t care about you at all. Especially after we moved out, they will charge you for every little thing. They will tell you one thing and turn around and do another. We were there for two years and after we moved out we were treated horribly. I would never recommend this place to anyone. If I knew they were going to treat us that bad, I would never have moved there in the first place. The management Lisa was nice to us in the beginning but she is totally opposite after we moved out. I’m sadden by this because I actually really liked her, she was one of the reason why we moved there. She is not what she seems to be. We were charged for everything even after we cleaned the place. We spent one week just cleaning and still got charge for a cleaning service. We were disappointed to receive a bill from the river lake. We got screwed over so bad. Please stay away from this place.

Everything started off well when I first started living at this apartment complex, although I wouldn’t let its location or exterior fool you. Even though it’s located right behind the Riverlake Homes and in the Pocket Area, it definitely isn’t safe. I originally signed up for a one year lease, and after that lease finished, I signed up for another seven more months. Unfortunately, right after I renewed my lease, my apartment, along with several other tenants apartments close to my unit had been burglarized. Management informed me that they suspected another resident to have committed the burglaries. It took the police over seven hours to come by to take the report. All of my jewelry, laptop, and small electronics were taken. The thief entered through my door by picking the lock. Management stated that they would replace our locks with more secure ones, but that never happened. I should have moved out when I had the chance. I never felt safe living there anymore so I got ADT Security installed in my little one bedroom apartment. It didn’t help that the complex barely had a camera system installed at the time. They don’t have onsite security patrol either.
The biggest nightmare of all was dealing with the shady management after I moved out. Prior to moving out, one of the leasing managers, Andrella, stated that it was best to do a pre-​move out inspection to ensure that I followed the cleaning list and guidelines, and make sure to have it checked to make sure I had everything done to their standards. I spent three days cleaning the shit out of that apartment. Andrella came by and checked my place. She indicated that it was in great shape and pointed out a few remaining things that had to be worked on. So I cleaned every area she indicated needed work. Overall, she said I did a wonderful job cleaning. After I moved out, two weeks later, I received what was remaining on my security deposit check, only to find that I was in fact, charged for a full apartment cleaning of $ 130. I called and spoke with another manager, Lisa, to inquire of the situation, only to find that she did not «see a record» of the pre-​move out inspection in my file, and was not «informed» that an inspection had ever occurred. She also thought she provided great customer service by going into the apartment unit I lived in which she claims «had not been worked on yet», and took photographs of everything that she claimed was dirty. She indicated that it was filthy and that they would «never let anyone move into such a condition» and that she «didn’t know why Andrella told me it was clean». I’m not sure why she believes she provided some stellar type of customer service, because I should have been present at the time she did a run through of the apartment, and when she took the photographs. For all I know she could have bullshitted those photos, haha. Seriously. I guess I should have been smarter and taken photos before I moved out – but I didn’t think I’d get screwed so bad in the end.
Even after I sent her my copies of the inspection form that was completed by the other leasing manager that she claims was not in file, Lisa said that it didn’t matter. What’s worse is that Andrella had already quit working there as a manager, so I had no one to back me up anymore. I sent a formal complaint to two managers in the corporate office along with my documentation in May, asking if they could reconsider the decision that was made regarding the cleaning charge. I never heard back from them. Once you’re no longer a resident of their property, they really don’t give a shit about you.
So if you’re looking for somewhere to live in the Pocket area of Sacramento, I’d highly recommend you go to another complex that is more affordable and safer. Also, make sure you don’t get screwed like me! Haha. The end. Bye.

Always an out of office sign hanging on doors. It’s hard to get issues resolved when no one is available for the residents to speak to in the office. The one opportunity I had to speak with Tammy, she talked trash about the former leasing agent. I’m not interested in the office politics. I can pay less for the same service somewhere else.

The management at The Crossing at Riverlake Apartments has been outstanding, professional and courteous. The grounds are always kept up and the maintenance crew does an amazing job. I did a one year lease and would recommend these apartments to anyone looking for an exceptional value, private grounds, and a peace of mind. The apartments are comfortable, the pool is always clean and the gym has more than you need to get a good work out in before or after work. Best place to lease an apartment in the Pocket Area!

This is the last safe place to live in Pocket. My wife and I had moved from the east coast with a large breed dog and thankfully they took us in. We were the first to have one of the renovated apts (in fact we are the only ones with stainless steel appliances).
The area is great; however there is an influx of a bad element coming into that area of Sacramento; nothing that the complex can do about it. It is gated however you will find homeless people early in the am going through the dumpsters and punks from time to time inside the complex. But overall it is very safe.
The two bed two bath that we rented is tight on closet space. However you can make it work if you get creative.
The staff… I can’t say enough GOOD things about the staff. Everyone in the front office is hands down amazing; and the grounds keeper and handymen on site are quick and trustworthy. Honestly I know that some of the people that live in there have a permanent attitude on their face like they are owed something however I find that if you communicate properly and without an attitude that things get done in a friendly and timely manner.
We are off to Folsom. why. because it is safer; cleaner and flat out just a more comfortable place to live. Dear Sacramento; clean up your act.

Be warned, while I thoroughly enjoyed living here, they raised my rent from $ 999 a Month to $ 1190 without the proper 60 day notice required in California when you raise rent above 10%. On the bright side, we now live In a duplex with a backyard and two car garage in the save neighborhood, paying only $ 995. (water, trash and sewer included) same square footage.
Below is my review, from when I lIved at the complex. 4 – 5 star property, professional and friendly staff. 1 star for the owner for poor rental practices. 3 star avg.
Great Safe Place in the Pocket Area! We have a beautiful 2bedroom 2 bathroom apartment! I I love everything in our apartment, the kitchen is open and you can see the living room from the kitchen! Perfect for those of you who like to entertain! We looked at all of the apartment complexes in the area and this is by far the best floor plan of them all!
Gated community with garages optional! 24hr fitness Gym, Big Pool and Spa! Awesome Maintenance crew and Staff!
My only gripes about this place are, the master bedroom has a slightly small closet (if your married) If your single, its an ample amount of space! I have seen a few dogs in the complex that wouldn’t meet most breed restriction lists, but never had any problems with them. I have also seen a few homeless people Rummaging thru the trash cans from time to time.
Another Great thing about living right here! Regional Transit runs right in front of the complex and will take you from her to downtown Sacramento for $ 2.50 each way! Also it is walking distance to the grocery store, parks, yogurt and good places to eat! Not to mention a 5 minute walk to Starbucks!
As for Rent prices, I pay $ 999 for rent, Plus and additional $ 75 a month for my garage and like $ 22 for water/​sewer. So about $ 1100 total, I got in on a special, I believe regular rent prices are $ 1100 to $ 1200.
1 more cool thing ! You can par rent with your debit card! SAFEST APARTMENT COMPLEX IN THE AREA !!