Diagnostic Radiological Imaging Medical Group

Talia has been very helpful. I called to get some pricing (MRI, Ultrasound, XRAY) and she was very helpful in contacting my insurance company to get additional details and assisting with getting an appointment scheduled.
I’ve read all the negative reviews on here, so I will update my review after the procedures. Hopefully it’s gotten better than all of the negative reviews! Until my appointment my review is only for Talia’s assistance.

Im debating between 2 and 3 stars. I went with 3 based on the Lab Tech and the Dr that did my procedure.
Waiting: I arrived 15 minutes early for my appointment in anticipation of completing paperwork. When I arrived the waiting room was packed. I signed in and waited about 15 minutes before being called up to complete paperwork. The woman who helped me really didnt even acknowledge me, she took my referral and did some stuff on her computer. No real customer service. I then waited another 45 minutes before I was called in for my appointment. The woman who took me back and asked me questions was very nice and helpful.
Procedure: The lab tech who helped me was very nice, comforting and did her best to make sure I was comfortable. The doctor was very nice as well and did his best to make sure I was as comfortable as possible throughout my procedure. I also liked that I was told the results on the spot.
Overall: I will be hesitant to return to this place if I have to do anything else in the future. I chose this place because it was $ 200 cheaper then if I had went to Sutter, in the future I think I will pay more and go to Sutter.
Update: The owner reached out to me on here and he provided me contact information for the Regional Manager, Melanie. I spoke with her at length on the phone and she was very helpful. She assured me that they are looking into improving their training on customer service and that they have other improvements planned to improve the customer experience.

If you have the option, do not come here while pregnant!
I was told to arrive fifteen minutes early with a full bladder, which I did, and my appointment didn’t start until an hour later. What is the point of having an appointment if it starts an hour late? Plus I was very uncomfortable with my full bladder, but I didn’t want to use the bathroom in case I got called back at any moment. The ultrasound tech was very cold and unfriendly. She actually complained about how full my bladder was. Sorry to go on and on about my bodily functions, but I feel like they need to respect a patient’s comfort when the patient holds up their end of the deal.
The waiting room was completely full and smelled like weed. Luckily there was an outdoor waiting area that we could utilize.
Like I said, avoid this place at all costs if you’re looking to get an ultrasound.

Waiting time is extremely long. Anywhere from 2 – 4 hours for a walk-​in X Ray. Many of the patients are exhausted from waiting. I’ve seen 5 different people go up to the counter asking when they will be seen, and all the receptionist workers say is «just a few more minutes». Hardly any one comes out to call out names. About half the patients have fallen asleep just waiting. This is a serious problem. Why is it so slow? Are the workers drinking coffee and playing a board game back there? Are they short staffed? They should get rid of the whole «walk-​in x-​Ray» thing. There’s no excuse to be waiting this long to be seen for 5 minutes.

Crowded lobby and staff that don’t care about being here. Horrible experience. A 30 to 45 minute wait with an appointment, only to be told it’d ONLY be another 45 minutes after waiting 40 minutes. All in all, it was a 2 hour wait for a 5 minute exam. Apparently they July have one xray room, however the xray tech was very friendly and helpful. I’d give her 5 stars. But the front office staff gets zero, unhelpful and continually lying to everyone that walked up and asked when they would be called, telling us all there were only 6 people ahead of us, which I was told twice.
And despite what Unilocal says, they are in fact open on Wednesday.

Hey DRI: I’m in your office right now, I didn’t even want to give you one star. I’ve been waiting for a long time, I called to make sure that if I scheduled an appt I would not have to worry about waiting over 2hrs, however, for x-​rays it is not required to make an appt, as the staff told me. So tell me, why did I come into the office and wait this long, no service, cramped spaces, no parking spots, people waiting longer than I have and every time someone asks why they haven’t been seen yet, you give some sorry excuse that one of your staffers is not there yet. When people ask you «how much longer do I have to wait?» And you answer with, «it’ll be one hour.» Or my FAVOURITE LIE, «it’ll be 30min.» When in reality it will be 2hrs+. Really? It’s a rhetorical question, I know that your staff and the jokes you tell and the giggles are indications that you are all working hard. Oh, and the MA’s and the back staff disappear for a really long time after they call someone in, I see them room the patients and then leave to the far back and never to be seen in the front again. Great. If I had known how bad it would be here, I would not have come, I’d have gone somewhere else.

This place told me I had a tumor that may or may not be cancer. I spent a month worrying, and had a horrific, painful surgury. When I woke up, they told me that the technician had been wrong, there was no tumor. I spent over a month recovering and still have a humongous scar. I recommend anyone who goes here gets a second opinion.

I went here for a prenatal ultrasound around 8 weeks because it was one of the very few places in my insurance network. I made an appointment about 2 weeks prior and when I arrived for my appointment they let me know they never received the order from my doctor and couldn’t see me without it. It would have been a nice courtesy for them to call me ahead of time to let me know they didn’t have the order so I could have facilitated something. As they told me they had called my doctors office while I was waiting to get the order faxed and indicated to me my doctors office was at lunch, I was able to get the order faxed right over (by someone at my doctors office who clearly wasn’t at lunch when I spoke with them). It only made me about 15 minutes late for my appointment, but I could have taken care of it ahead of time, especially since they already tell you to arrive 30 minutes early for your appointment time.
After sitting in the extremely busy waiting room for 45 minutes, I was finally seen. The ultrasound tech was very sweet and helpful.
When I received my bill for the visit I was billed for 2 ultrasounds on the same date of service, one of which I did not receive. I haven’t been able to get anyone in billing to give me any response as to how that is possible, nor have they removed the charge from the bill.

I just received an Xray last week and had to go back for an MRI the next week. Booth visits were similar, great front desk reception, and both of the techs were very friendly and helpful. I didn’t have to wait very long on either occassion as I was prompt for my appointment time. Only Knock is the Waiting room experience, very crowded and loud, the Demographic seems to be leaning towards the low income fams that find it necessary to bring all their kids to an appt.

I came here with my mother so that she can get an annual mammogram. It was a bit difficult to find. Parking is horrible and the front desk wasn’t too friendly. But the actual technician that took are of my mom was great. I asked the front desk how long the wait was and she said, it’s 30 minutes to check in, and 15 minutes for the actual mammogram. Their time management was on time.

My husband and I went in for a 20 week ultrasound to check on fetal anatomy and of course to find out if it was a girl or boy — very important and exciting event! Unfortunately, the technician made the experience awkward and almost disappointing. She was very cold and we were basically just another appointment for her. She didn’t bother to explain the procedure or make us feel comfortable. She had me use the restroom in the middle of the appointment and told me the bathroom was «down the hall» then she left the room, but the whole place was halls (like most medical offices) so I had to find the bathroom myself. That wasn’t a big deal though, it was mainly her apathetic attitude that just about ruined the feeling in the room which made it hard to get excited about finding out the gender of our baby.

Wow. The Staff here are really awesome!
The Tech that helped me was one of the most friendliest people ever. =)
The front desk staff was great and spoke several different languages.
The radiology doctor was friendly doing his routine.
Really great place and organized.
Pros: Staff, Organized
Cons: Parking is a …
Stars: 4.5