DoubleTree by Hilton Sacramento

Nothing about this hotel is to the standards of a real Doubletree hotel. The front desk people, both day and night are very unprofessional (as I had to deal with both due to a/​c not working and blood on my sheets). The rooms are filthy. Someone’s leftover soap still in my shower. The entire place needs updated.

Customer service was awesome! BUT the facilities need a major overhaul! My back is still hurting from the matters, terrible pillows. So uncomfortable! Can’t wait to leave. Staff is awesome and friendly though.

Decent hotel. Nice pool, great staff at the front desk and at the bar. The hotel is huge which unfortunately shows when it comes to the cleanliness of the rooms. 3 out of the 7 rooms my groups stayed in had mold in areas of the shower and/​or ceiling.

Excellent hotel in prime area.
Staff is always friendly.
Breakfast is great.
Layout takes a moment to get used to but after a day you should be all set.
The GM, Chad R, takes every customer seriously and will go the extra mile to have his staff accommodate the guests.
Could use an update but I’m sure it’s coming in the near future.
This Doubletree is the only hotel I’ll be staying at when visiting Sacramento area.

Double tree 2100 point west Sacramento. Doesn’t care about their customers
I stayed there may 28 – 29, 2016
When I woke up May 30^th, 2016
My face was all swollen. From maybe bed bugs .
The front desk gal, just said okay, I’ll report it.
I received an email from Ron Graves, double tree customer service rep. He didn’t give his title .
All he said was the rooms are clean and if you have questions, call the hotel.
A young Russian girl who works there, told me they didn’t even test it for bugs .
He didn’t offer any concern about my condition .
I had to see my doctor twice, had 3 co pays.
Never offered to pay for them or refund me for the rooms. $ 800
It’s up to you, if you trust the people here.

Dirty hotel, needs a update. Complain they try to help but to many rooms not enough staff. Basic room Maintence is lacking. When I complain they give you a cookie go figure? Clean the bathroom before a new guest arrive. Won’t be back it was for business so will ask for another hotel. Also questionable bed bugs? Had multiple bites when got home. No Bueno

I had a retirement party at the Double Tree by Hilton Sacramento and The event was seamless. The Catering Manager Steve Tatro and executive meeting Manager Stacey Reynolds were superb. The event was nothing short of perfect. All our guest were pleasantly please with the professional and courteous service of the banquet staff and Bartender. The Food was outstanding. One of the most memorable experiences of my life not to mention that of my mate, who only gives credit where credit is due. Thank You Double Tree, you’ve set the bar very high.

The service was amazing here.
The front desk took care of everything we needed. They alerted us to a private event with a band going on as we checked in. They gave us a room away from the band. This room did not have a refrigerator. The concierge brought us one and a microwave as we would be there for three days. The coffee shop in the lobby has amazing staff. The bar in the restaurant has pool tables and inexpensive drinks. The overall experience here was definitely memorable.

My wife and I were attending a formal event at the DoubleTree and decided to book a room so that we did not have to drive home late at night.
I booked a King room directly with the Hilton Honors site. I got a good price and was able to check-​in that morning and pick which room I wanted from the available rooms.
Upon arrival we were greeted by a very nice young lady. She checked us in and we were off to our room with cookies and bottled waters. All of the staff at the DoubleTree were very nice.
Our room was nice, as was the comfortable bed. The room was large, clean, and well appointed. We had a balcony, but it overlooked the parking lot. Upon checkout we were offered bottled waters and cookies by the front desk staff too.
If you are looking to stay in the Cal-​Expo /​Arden Fair Mall area, I would highly recommend considering the DoubleTree.
Enjoy!

Hosted a large event here for a weekend. After the event was over, they tried to overcharge us for extra meals and threatened to throw in extra charges (that were waived under contract) if we did not pay the extra meal charges.
Service was extremely poor throughout the weekend and multiple times I had to go into the kitchen myself to grab new cups and utensils.
I will make sure to never come here again, I advise anyone else to do the same.

Although located in a rather mall-​heavy part of town, this is a pretty nice hotel to stay in for meetings and conferences… its rooms are cozy, rates are reasonable, and the meeting facilities are pretty nice, spacious and comfortable. And of course it’s a DoubleTree, so you’ll get the hot cookie and access to their excellent ball-​point pens.
The place is a labyrinth, and it’s very easy to get lost going to and from the lobby for, oh, the first eleventy-​twelve times you visit here. You half-​expect to see people laying down trails of bread crumbs to find their way around.
The restaurant is fine and the sports bar is pretty lively and has free popcorn, big drinks, and dim lighting so that you’ll appear more mysterious and handsome to… uh…well, to I’m not sure whom… perhaps to the other people who are at the same meeting or convention as you and who already know that you’re neither mysterious nor handsome. Shrug.

Loud, out of date, and hotel staff unresponsive.
It’s 2:30am, and for the last five hours we’ve had a stream of loud hotel guests walking by our room, yelling down the hallway, knocking over the «this is a quiet area» sign, knocking loudly on the door next to ours. We’ve overheard them talking about parties they’re going to on our floor in our wing, and also in other parts of the hotel.
We’ve called the hotel manager four times. Each time they promise to take care of it. Most recently, I suggested they have someone stay in the hallway. The person they sent walked down the hallway, told some people at the vending machines that they couldn’t be loud, and then walked off.
The hotel itself appears to be outdated. The carpet and tile are grungy. The bathroom doesn’t feel very clean. And the room has a faint musty smell.
I can’t imagine ever staying here again. Not worth it. Not in the slightest.

Stay here if you’d like to have your vehicles broken into and expensive items stolen from your «secure» room.
I stayed here in December 2015 with a larger group. During our stay, three attendees had their vehicles broken into — one of them had items removed from his trunk and multiple windows smashed. The hotel management came by to tell our group how upset they were after the first break-​in and promised us nothing ever happened like this at their hotel. They didn’t come back after break-​ins two and three.
I left a somewhat valuable watch in my room when I checked out along with my toiletries. Called the hotel immediately. Made the mistake of describing the watch case and explaining the watch was a gift from my father and somewhat valuable. I was elated the next day when Doubletree called back and perfectly described the watch case and watch and promised it would be shipped to me. Box arrived — cheap toiletries and watch case are in it. Watch is gone. Hotel virtually non-​responsive after multiple phone calls about the missing watch. When I mentioned I was filing a police report, the housekeeping assistant manager said «Oh, if you do that, let us know — because then we will document it too and write up a case» suggesting that prior to that, they hadn’t documented the loss of the watch in any way.

Pros:
— Staff is friendly and willing to try to help with any issue.
— complimentary wifi
Cons (Too many issues for them to fix for me to ever return):
— the entire hotel needs a renovation, the rooms are in various configurations (I spent two stays this past week for two separate trips)
— charged for parking even though check in receptionist said it was complimentary for Hilton Honors members (which prompted me to sign up for the program only to be told the next day when my card didn’t work for the parking lot that it’s not complimentary ever)
— they don’t seem to honor preference requests (certain wing, level of floor, etc) even though it was booked months in advance
— rooms smell like cigarettes and marijuana (this could be due to neighboring rooms smoking on balconies or just outside their windows which means the windows in my room are in desperate need of sealing and the ventilation system needs to be fixed
— carpets are not well cared for, crusted spots found in room one
— walls are pretty thin… Could hear neighboring rooms’ conversations, including those across the hall even though they were using normal voices
— bedding is in disrepair (bed skirt in room one had some sort of stain on it, room two it had rips and tears)
— used products in room were not replenished the next day
— was given a handicap room twice in a row even though I’m not handicapped (and again, booked months in advance… Why wasn’t another room available?)
— shower in room two was impossible to contain… The entire bathroom floor soaked
Final thoughts: never again, not worth even a second chance when I can try another hotel chain with a better chance of a nicer stay

Stayed here with two coworkers in the Family Room. Perfect fit for us — two spacious bedrooms, 1 king in one room and two queens in the other, with a connecting bathroom. Comfortable beds made for a great night’s sleep. Definitely needs updating though. Best part was the service. The front desk staff and restaurant servers were friendly and helpful.

Went to New Year’s Eve Solsa/​Midnight concert and stayed at the Double Tree. It was AWESOME! The hotel was packed. The line was a little long checking in but the staff were friendly, helpful and fast. We even got cookies while we waited in line. Then later when the concerts (yes, they had two going on at the same time) the staff were still smiling, helpful and patient with all of us celebrating. The room was big, clean and comfortable. Tons of parking and easy in/​out access for our luggage. Already planning on staying here when the State Fair starts.

I visit this location 5 to 10 times a year for work and it never fails as a nice place to get some rest! They are reliable: always have warm cookies, clean bed, nice gym, and quick check in. In addition, parking is easy and location is fantastic. I indulge in the Cheesecake Factory across the street and stroll the mall for a break! I recommend this hotel to any of my business friends looking for a nice place in Sacramento.

Beautiful Hotel! Easy parking, Easy to find and a wonderful staff! I attended a holiday celebration here this evening and wow! I am beyond impressed with the banquet staff! They really put together a well organized event.
The event was held in the ballroom which was a partial downfall. There are a plethora of stairs to go down to get there. Although it was probably quite entertaining watching me struggle down the carpeted stairs in high heels, It wasn’t entertaining to me. But there’s much to love about the ballroom too. Once you’re down there there’s a beautiful patio with outside heating and chairs. Additionally the room had a nice little dance floor and bathrooms.
Now, Lets get to the best of the best, the staff and food! Wow! The food wasn’t your traditional banquet food. The food was so fresh and plentiful! They had everything from a fresh tossed arugula salad with strawberries, candid walnuts, and a walnut vignette, they also had this tilapia dish served over a caper rice that literally melted in my mouth is was so delicious! Those were just my two favorites but I tried a little of everything and I found myself loving all of it!
The staff was so fantastic. They were there to clear plates as soon as you finished so you could comfortably visit with other people at your table, they offered fresh coffee after our meal and were great with refilling waters etc.
Jamal was especially fantastic. The patio was empty and we wanted to go outside for some air without climbing back up 3 flights of stairs! He told us how to get to the patio and promised to make sure we could get back in. We went to the patio for a few and he came out and turned on the heater for us, told us he double checked the door and was just so friendly. It may seem like a small gesture but we sure appreciated it. He was so thoughtful and we appreciate it!
Overall our experience here was great! I will definitely recommend the banquet to my friends and family as I trust the staff would provide them with a memorable experience as well!

Super friendly and accommodating staff, clean rooms, good food. Overall, very nice. The rooms are a little on the dark side but we spent more time in the bar and restaurant anyway! Beds were very cozy. Highly recommend!
Update: took off a star because the bar tender was an asshole. Everything else is fine– except the late night bar tender. I asked him politely where we could get some food (since the bar was long since closed) and he responded in a snide voice: «not here». He’s a blemish upon what would have been a 5 star review.

Doubletree strikes again! This crappy old-​outdated hotel has burned me yet again.
Not only are the rooms completely old and outdated they are not even clean… hair in the shower hair on the floor clearly a lack of housekeeping integrity.
I went down this morning to get a coffee as I normally do and guess what… no soy again! That’s twice now. Who’s in charge of buying supplies?!? Obviously they need to get a better system.
#avoidatallcosts

I stayed at the DoubleTree thanks to the new travel agency, Concur, that my employer forces us to use. Using Concur, was a big change for me as I have always booked rooms by myself using hotel websites. It wasn’t until a week prior to my travels that Concur found a room at the DoubleTree at a rate that my employer likes. The funny thing is that when I checked the hotels website, I was able to find the rate I needed way before Concur offered it to me.
The DoubleTree was surprisingly a pretty nice hotel. It is located across the street from the Arden Fair Mall. The hotel has six different wings. The buildings all had three floors. There is parking in their secure lot. After checking in, they give you card to access and leave the secured parking area. As I entered their secured lot, seeing all the vehicles belonging to the government made it feel like I was at a government convention. The majority of the cars in the lot and the hotel guests were government employees.
The room I stayed in was a larger room with a king sized bed. It had more space than other hotels that I have stayed at in the Sacramento area. The room had everything that you need for a good nights sleep, and even a table if you wanted to work. They had an area outside of the bathroom with a coffeemaker and hairdryer, very convenient if more than one person in the room.
The hotel grounds were nicely landscaped and maintained. Some of the other guests who were staying at the hotel at the same time as I was seemed to be enjoying themselves outside.
The DoubleTree is a nice hotel. I had a nice one night stay. The only problem I ran into was making reservations using my employers new travel agency, which was not the DoubleTree’s problem. I definitely would stay again. Their chocolate chip cookie was nice too!

Pay for parking, front desk is rude the one with the french accent, housekeeping wonderful and room service wonderful but pricey, bathroom dirty had mold and the sink was clogged awful would never go back!

As a Hilton Honors member, I was disgusted. This property must be new because it need to be Hiltonize.
Exterior is in sections all equally dark and unsafe at night. Interior carpet old and stained. Room was broken down and dirty. I would never stay here again. My one night was by force had to find another hotel. So as soon as I located another hotel I was OUT!!! Fleas, bed bugs, something was in that room. Charge for parking is a joke.

This hotel is weird. It needs to catch up to the norm. $ 8 for parking! You have to pay to sleep here but can only park if you pay? $ 9 for wifi! What??? It’s free EVERYWHERE else. And last but NOT least… no fridge! I will absolutely never stay here again.

Not impressed, the only good thing about this hotel is the free cookie & I didn’t have to pay for it my job did because I am here on business. The hotel is run down it needs updating. My room is a nonsmoking room but smells like an ashtray and the water pressure in the shower is a fine mist and last but not least the bed linens/​towels suck.

Double Tree by Hilton Sacramento is not your ordinary hotel. Looks can be deceiving from the outside, but once entered, the hotel is very well kept, updated to fire code standards, and is definitely a place for business people to held press conference and/​or business meetings. And not just that, the Hotel can even be used to host all sorts of events!
What hotel consists off? Hotel has a restaurant right infront of the lobby, to the left upon entering the main entrance, a coffee shop next to the restaurant; and when you walk forward instead of straight, you’ll be greeted by a gift shop too followed by a bar behind it and some sort of lounge next to it.
Moreover, the hotel also has several guest event from indoor & outdoor usage if need be. And is properly lit when night time arrives! A huge pool also is within access, which is a prized gem of the hotel, tucked in the middle of the hotel (outside)… And wifi can be spotty. But is do-​able. The speed may vary, depending how many guests are using the same wifi do the facility.
The hotel consists of several hallways to get to your room; Sutter, Folsom, & Elk Grove, use those guidelines to follow where your room will be located. I got lost several times due to the spider-​web like design complex. There will be a set of numbers located at the bottom of it, matching with your room number.
And don’t forget to use the gym. It’s also located at the cross paths of the main artery of the hotel; that splits the hallways between Sutter, Folsom, & El Dorado. There will be two main entrance upon entering the gym, located at both corners, using via your room keycard for entrance.
Now speaking of parking, parking is a mess. That’s why I deduct one star of it. You can easily get lost trying to park as close to your room number as possible. So you don’t have to walk as far as possible. But can be way off…
And to avoid that, ask the front desk, but hey, as a guest, it’s hard to be exact & precise, because the hotel is that big, with several hallways split up like a web-​like design.

I stayed at the Double Tree in Sacramento while traveling for work. Upon arriving, they couldn’t find my reservation. After about a half hour, they finally found it. Then they could not find my travel partner’s reservation– and he checked in using the app! The front desk staff was okay. There were a few trainees, which slowed things down even more. Our car pass also would never let us out of the parking lot. It always took three tries before it called the desk to be let out.
We were given our room assignments in another building and went on our way. Upon entering the room, I noticed a lot of noise. I realize it was only about 530pm, but it was very loud! There were about twenty fire trucks with their associated persons right outside my first floor window. It was always so bright and loud, even when we got back to the hotel after dinner around 10pm.
The second night, we came back to the hotel around 9pm (on a tuesday) and there were drunken women going up and down the hallways yelling and I guess having a good time– but it was not a good time for me, since I had to get up and leave for the airport at 4am.
The bed was okay, nothing special. The room itself was nice. The bathroom was large. I probably won’t choose this particular location next time, though.

1. We stayed 3 nights for the 3^rd annual Jubilee Jazz festival over the Labor Day Weekend. Convention special rate was $ 109, but procrastinators like yours truly paid $ 189, after AAA discount.
2. We stop by registration in front of hotel and get a parking stub from front desk. 1230pm and our room is ready! $ 8 parking per day for day visitors –parking in old downtown Sacramento at the Hyatt is $ 17 a day. We got a convention special $ 4 per day parking. The parking lot stretches 360 around the perimeter of all 6 guest buildings. Speed bumps to deter racing like the locals!
3. Right across from Arden Way, a very busy 6 lane expressway, and business highway 80 freeway interchange. Want peace and quiet? Look elsewhere!
4. A 5 minute walk to Elephant Bar and Pedros across the parking lot, and a 10 minute walk to the front of Arden Fair Shopping Center. Sign in front of Elephant Bar says ‘no hotel parking.’ Welcome to Sacramento!
5. There are six guest buildings, each 3 or 4 stories. Layout is similar to a wheel, with the main building in the center, and the guest buildings like spokes in the wheel.
6. The buildings are: the Cal Expo wing (room #s in 1000s), Arden (2000s), San Joaquin (3000s), Folsom (4000s), Sutter (5000s), and El Dorado (6000s). Interior corridors with balconies. You are SOL if you forget your building name, listed on the end of the building, facing the freeway or Arden way.
7. We got room 2326, or Arden wing, third floor, 26^th room from the main building, and a good long trek! 2301 and 2302 are the closest rooms to the main building on the third floor. Elevators near the main building, with stairwells on both ends of the each guest building, with electronic card entry exterior doors. A plus for security!
8. Our room was clean, comfortable, and relatively spacious, at 12′ x 23′, with one queen bed, but space for two queen beds. Sitting chair, wheeled desk chair, 30″ x 48″ desk with multi plug electrical outlets on the desk lamp and each of the two nightstands.
9. 6 drawer dresser, double night stands with lights, in an attractive mahogany color. Coffee maker, hair dryer, 44″ flat screen with HD cable, free wifi, iron, ironing board, closet with theft proof hangers –it’s those kind of hotel guests!
10. All rooms have balconies, accessible with a sliding door, with both sheer and blackout curtains. Wife says no flashing the cars on Arden Way, 100 feet away!
11. Each balcony 5′ x 9′, enough room for two chairs and a refreshment table –no such furniture provided — one family brought their own folding camp chairs!
12. All balconies overlook the parking lot, except the El Dorado even numbered rooms, which overlook the interior garden. Balconies very noisy with sounds of motorcycles, and locals burning rubber!
13. Bathroom had a long marble top surrounding the single sink, with plenty of space for items. Combination shower/​bath unit. Tubes of shampoo, conditioner, and lotion provided. Two bath towels and one bath robe also provided. No hotel logos on these items –too many thefts by light fingered guests?
14. No microwave and no refrigerator. We ordered a refrigerator at no extra cost, and it worked but was scratched up and noisy –more suited for a Motel 6 unit, than a Hilton hotel!
15. Powerful and quiet AC/​heater combination. Mattress firm and comfortable.
16. About a 150 yard walk to the lobby from our room. Sutter, Folsom and El Dorado would have even longer walks due to the longer connecting interior hallways to those buildings.
17. The Cal Expo building has the suites, and is farthest from Arden way and the freeway, and would be the quietest.
18. The other five buildings stretch out to near the freeway or Arden Way. The lower number room numbers (2301 – 2309 on our floor) are closest to the main building. The higher number room numbers (2318 – 2327 on our floor) are closest to the freeway or Arden Way, and the longest distance to walk.
19. Decent size swimming pool and whirlpool, exercise room, very good restaurant, café, bar, gift shop, half a dozen conference rooms, and three full size ballrooms.
20. Courteous and helpful service from all employees, but special mention to restaurant manager Terry R who went out of his way to make our stay more pleasant!
21. Lots of police sirens at night, suggesting that this is not the safest neighborhood to venture out at night! There’s a reason all the buildings are connected by interior corridor passageways well above ground level!
22. Gated parking, with a parking stub required to exit. Day time guests must pay inside first, to get an exit stub. Makes it a lot more difficult for the locals to steal your car, in the Central Valley, car theft capital of the nation!

A large group of us stayed here a few weeks ago. We had a block of rooms reserved for my cousin’s 60^th birthday celebration. A few of us got there early, and the staff allowed early check in for those rooms that were ready. Sounds like my room was the only one not ready, but this was before their check-​in time so it wasn’t a big deal. I paid for the room, got my FREE parking, and a pass that allowed me into the whole complex except for my room key. The pool was clean, people were friendly everywhere we went, and my room was ready by 4:00 as it should have been. My room was very clean and comfortable. I have no idea if the place was noisy since I always use earplugs when I travel.
That evening our banquet room was wonderful; the food was excellent; the view of the courtyard was beautiful with it’s lighting, and the bartender for our party was the best. After dancing the night away, a group of us went to their bar. I know a couple of my cousins were able to get some sandwiches from the bartender even though the kitchen was closed. Ha! The next morning many of us had breakfast together too, and had good service for such a large group of tables.
There were over 50 of us, and I never heard one complaint. I would book a party there if I lived in the Sacramento area. I will also stay there again should I need to in my travels.
Several reviews mentioned $ 8 parking. None of our large party paid since parking was included in the cost of the room. Perhaps they didn’t use their pass key to gain free entrance?

Worst hotel experience ever!
I got my reservation through Priceline, easy breeze. I’ve stayed at this place before and it was an OK experience. Hotel is dated and walls are super thin.
This time, I checked in later in the day, so Jo wait time.
Once in my room, I noticed the bathroom sink was dirty, as if someone brushed their teeth and didn’t rinse sink after. No biggie, but that was no. 1.
No. 2: my bed sheets were dirty. As soon as I was getting ready to get in bed I noticed stains of make up and mascara on my sheets. I took the bed covers off and there’s were more stains, hair, and residue of tissue paper on the bed. I called the reception to report this and was told someone would be right up.
No. 3: guy comes knocking on my door and HANDS me two clean sheets. I asked if someone else is coming to change these sheets, he said «I don’t know, I am not in charge of housekeeping» and left.
I called reception desk again and woman on the phone apologized but said there was no housekeeping available at the time. Again I asked who will be changing my sheets, she repeated the same info. At this time is already pats 11pm. I requested clean pillowcases and blanket.
No. 4: new guys comes in with ONLY 2 pillow cases (my bed had 4 pillows), and no blanket. He proceeds to apologized for the lack of housekeeper and hands me two free breakfast vouchers and leaves.
Double tree: you are lucky this website does not have a negative start rating because that is what you deserve. I did not PAY to go to this hotel to have a dirty and nasty room, nor to change/​make my own bed. This is what I do at home, and not when I am on vacation. This is what my money paid for.
I am beyond disappointed and frustrated with the whole situation. The lack of attention to your customers is very unprofessional.
Definitely not staying at this shitty place again and would recommend anyone reading this review to do the same.

Not too shabby of a hotel, but i’ve definitely stayed at nicer places. The rooms are a little small, but for the price you really can’t complain. The staff for the most part is pretty friendly and are always willing to help.
I need to point out that their towels are so soft compared to most hotels. This is a big pet peeve of mine so im glad they passed in that department. I don’t want towels scratching my skin and ripping my nipples off after a shower. LOL sorry. Anyway, they also give you cookies when you check-​in. yuuuum.
Overall its a decent hotel for the price. This double tree has tons of rooms at an affordable price!

Came here for a wedding this past weekend and was surprised as to how much I actually enjoyed the venue. You don’t think of Double Tree when it comes to getting married, but it worked out.
This location was actually larger than you would anticipate and there was plenty of parking and rooms. We actually got lost trying to find the huge hall where the big party was going to be at.
Everyone that works here brought their a-​game forth and were very kind and patient. The service at the reception was fantastic and our food was served quickly and efficiently.
For a Double Tree I really enjoyed my experience here and I wouldn’t advise not getting married here as it turned out much better than I had imagined it would.