Elkhorn Family Optometry

Ellhorn Family Optometry is a very good place to have eye care at. Making appointments is easy, the staff are very friendly and
Helpful with explaining everything to you. Dr. Ng is a very good Doctor. I would defiantly recommend this office.

I have been coming to this office for many years, and I will continue to do so even though I no longer live in the area. The staff and doctor are friendly and attentive. It takes awhile for the process to be completed, because the staff is very thorough. The customer service is excellent: once, my son’s frames broke, and the staff offered to replace them… no questions asked. The new office is beautiful, and they have a great selection of frames. I would and have recommended this location to my friends.

The Doctor and staff are very friendly and helpful. The hours are a bit odd but /​shrug. As long as you look to see when they are open before you go it’s not an issue. I took my prescription from a major eye care brand in to them to fill. They were closed on my only weekday off presidents day. I had no issues picking the frames or glasses. The staff were friendly and helpful.
Now for the downer. The prices are outrageous. I paid more there with vision insurance than I would have without insurance at the well known name brand eye place. The wait for the completed glasses are about 2 and a half weeks also compared to a couple of hours. No biggie there really… being smaller I can understand the need to farm out the work.
All in all if money isn’t an issue and you prefer a more customer oriented experience vs a large retail like feeling this is the place for you. If you want to save money well you know where to go.

I have gone to this office for 5years. Keep in mind this is the first office I began with for my eye wear needs. I began with them when they were still located near the 99cents store. The first 2 years I was impressed with their customer services. Small staff but very sweet. Had a pretty great selection as far as frames. My exams were pleasant too. One thing I NEVER enjoyed were picking my frames. I always felt pressured to purchase frames then and there. (btw that’s what I thought you were suppose to do). I thought I could only shop in their office and that’s how they always made it seem.
Let me fast forward to last year.
My mom went in to have an exam.
The only reason my mom went in for an eye exam was because she needed a current prescription. One of her highschool friends is an eye doctor and has her own practice and was going to hook up my mom with some glasses but needed my moms prescription so that is why we went.
After my moms exam, she was sent to search for frames. I approached my mom and reminded her why we were there in the first place. She said, I know but they sent me to look for frames already. So I told the doctor who was helping my mom. I don’t think my mom needs frames right now. Can she get her prescription instead for now. The doctor said, «no she must put half on her frame and lenses and we can give the prescription». I should of said something knowing what I know now. We weren’t aware of policies or laws about that before. It wasn’t till I was in my physiology class and my professor mentioned how it is illegal for a doctor refuse or withhold results, so then it hit me it must apply to this situation. I later asked a different eye office and sure enough, it is absolutely illegal!!! Don’t feel obligated to purchase your frames and lens immediately if you don’t want to. (Just a tip). You have the right to shop around.
Because of this experience I refuse to come do business. The reason I gave it 2 stars instead of 1 is because I genuinely liked the staff before but that’s it. Just a tip for beginner eyeglass wearers, know you have the right to shop around after paying for your eye exam.

I have mixed feelings about this office.
I have been coming here for a few years when they were at their old location further up Elkhorn. They offer a decent selection of glasses however the prices can be a little on the high side. The staff is friendly but they seem to be busier now that they are in a new location.
My most recent experience has been lacking. I made my appointment, showed up on time only to find that the office was closed because the doctor was stuck in traffic? Mmmkay… They rescheduled me for later that day. Luckily I had taken the day off so I was able to make it back in. The exam was thorough as always. I picked out my new frames and paid my arm and leg and then waited for a call back advising when they would be ready. And waited. And waited. Finally, after a month, I called to see what was up. The receptionist claimed that they had called me a week after my visit. I didn’t receive a call and I am surprised that they wouldn’t have made a follow up call? Oh well, so I went in on Thursday at 230p to pick up my specs and they were closed? Really. So now it has been over a month and still no glasses.
I am hoping that this isn’t normal as I have always had good experiences with them in the past. I think I will give them another shot next year and keep my fingers crossed. If I can get my glasses before next year that is.

I absolutely love Russell and his team! They take care of everything amd they are so fast. Break down everything I need for my insurance and make it easy. I’ve been going there for about 4 yrs and couldn’t be happier!

Staff is extremely friendly. The 2 doctors are very educated and thorough. This was my first time at this office and I loved it! The frames are plentyful and beautiful. They take a wide variety of insurances and have great promotions on second pairs. I would defiantly recommend this office if you want to be taken care of and want the best in quality. 5 stars for sure!!!

BAD ENERGY, RUDE STAFF!
I have been to many optometrist in my life time and have never received such rude customer service as this place.
I hesitantly finished my order and if it was not for the hour wait I had already been through I would have walked away.
There was no greeting, no pleases, no thank you. Just a whole lot of bad attitude from the staff telling customers; there is no browsing the displays if your insurance does not cover it, no swiveling on the chair and do not touch anything!
We are a very well behaved and polite family this type of attitude is uncalled for and plain rude.
Note to the staff: You are not better than others, you are rude and if you do not want to serve certain insurance clients then do not provide the service!
Hope I never had to come here again!
One star for a good product, on time, at a fair price :)

My children and I have been coming here for 4 years now and I have always had a great experience. It sure is in a ghetto strip mall but once you get inside you will find a small friendly staff whom is always helpful and patient. Your glasses are normally ready in 5 days or less. They always call you for a reminder for your appointment and have a pretty good variety of glasses. I bought these awesome glasses one year and wanted kind of the same ones the next year but they didnt have anything similar. One of the girls offered to look in their other location, Yuba City I believe and found the same pair in black, the other ones were brown and brought them for me a few days later. I was thrilled! This is a husband/​wife team here and they both are so nice and take their time. No rushing in this place. Thumbs up. you guys are great!

This place is located in the Elkhorn Shopping Plaza. It is a little ghetto around this shopping plaza. The optometry office is small and the staff is friendly.