Enterprise Rent-A-Car

I was very impressed with the two gentlemen assigned to this location. My daughter needed a rental car quickly. They accommodated our request and she had a clean Nissan Sentra to drive for the week. When it seemed like we had to return the car to another location on a Sunday they were willing to waive the transfer fee. When my daughter failed to fill up the gas tank (an oops moment for them), they waived the fill fee only charging for the gas. I thought that this was very accommodating. I hope that Enterprise reads their reviews as your store representatives went above and beyond my expectations. Thank you.

A tree fell on my car. Geico, my insurance company, contracts with enterprise. So when I took my car in I ended up with an enterprise vehicle from the Arden location. All was going great until I wanted to upgrade to a challenger, but there wasn’t one on the Arden lot. They sent me to this location (which had two challengers sitting out front). On arriving I was told I couldn’t upgrade from that location because it wouldn’t qualify as an upgrade/​up-​sell for the Fulton branch. The guy working the desk actually said, «so why would I give you one?» Interesting way to treat a customer even if I’m technically not from your branch.
Was the rep rude? Yes.
Did they try to work something out with the other branch? No.
Will I use enterprise again? No

Professional & friendly staff! Recommend the nice folks at the Auburn and Fulton office.

Good customer service, bad corporate policies. I rented a car this week due to mine being in the shop.
Making a reservation was easy and the clerk (Brianna) was super nice and polite both in picking up and dropping off the car. She even told me that I could get a ¼ tank of gas free with my next rental since I brought the car back a little more full than when I got it. She gave me a good walk around of the car and made sure it was clean. She also made sure I thoroughly understood the rental agreement.
The location, though, has super short hours and no night drop. I had to miss work to pick up the car and leave extra early to drop it off. If I would have been able to drop it off last night as opposed to this morning, it would have saved me a bunch of time.
My other issue is with their credit card policy. Normally car rental offices will put a hold of a few hundred dollars on your debit card in addition to the rental fee, which is understandable. Enterprise apparently does this with credit cards, too. While the rental itself was at a reasonable cost, the size able hold on my credit card may cause me to just use Über next time I need a ride.

I had some last minute car problems that require I get a rental car on short notice. Made an online reservation and called as soon as they opened up. Everything went smoothly, was picked up at the garage provided with exactly the car I needed and received excellent customer service. Enterprise, particularly this location is outstanding.

This has been my go to rental place for years until today. I would only recommend this location if you like the following:
1.) To arrive at 7:30am for a 7:30am reservation only to find out they won’t have a full size car on site. Wait until 8:15am to actually get the car after being offered a gas guzzling van.
2.) A 72 year old man going to get the car you reserved from another location while eating a breakfast burrito. Only to have the car smell like a 72 year old man who just ate a breakfast burrito.
3.) Only one car key (when asked about it, received a rude response).
4.) And … I would only recommend this location if you like dealing with rude women with thighs like tree trunks and bad attitudes.
I suggest you use another location. The End.

I have rented before from Enterprise but I like this one much better.
The person that check me in was Monika she was also the person that I return the car to. She was very helpful and friendly. I was actually early to pick up my rental and when I called she said it was ready. That made my day since I was on a 30 min lunch. I was in and out. I would definitely rent again from this place.