Enterprise Rent-A-Car

Other than all the hoops we have to jump through when we get to the rental office, we’ve had very good experiences each time we rented. It would be nice for them to consider us a regular customer at 3x’s a year rather than dropping our information after 3 months and treating us like a first time customer each time we rent.

Aliah is the BEST! I had to deal with this particular rent-​a-​car location after my moms unfortunate car accident. All of the employees were so friendly and helpful, but Aliah is definitely an employee that stands out. My mom kept saying to me that Aliah must LOVE her job because of her great attitude! She treated my mom like a queen. Any business that treats our parents with such respect is worth mentioning. That ALWAYS goes along way with me. Thank you so much for the excellent customer service. I will recommend this location to anyone I can!

A huge thank you to the manager Aliah, who after three days of running around to multiple Enterprise establishments was able to secure a car for my husband. She did her job proficiently and professionally. My husband couldn’t be happier at the moment.
Thank you very much Aliah! She even offered to pick me up so I could retrieve my van from their lot. The five star review is totally for you. Merry Christmas!

Great customer service. The manager, Aliah, was especially helpful with explaining everything and being so friendly.
This was a great experience and I will definitely use them again!

I will always rent from this facility, they always greet you and if you have a problem with a car they will handle it right away, the branch manager Aliah is awesome she does an excellent job I always will come here

I was starting to lose faith in Enterprise Rent-​A-​Car because every time I would rent from them I would always run into some sort of problem but this location and staff have totally redeemed my faith! They were very friendly and helpful and totally went above and beyond to make sure that my experience was great! I will definitely be renting from this location in the future!

I finally had a good experience with Enterprise. I thought the staff was very friendly at this location and will probably be back. Although, I did see the famous old dude who fetches cars and eats breakfast burritos in the cars before the customers get them.
I would have given 4 stars, but I keep getting calls from (213) 519‑7298 and each time I answer, they hang up. A quick google search shows this is an a Enterprise affiliated number:
. If this is the case, Enterprise needs to get their sh! t together. Unacceptable.

Great customer service, just cars could’ve been cleaned better, besides all that I would rent from them again, but my deposit hasn’t showed up in bank yet:(

Everyone who works at this location is helpful & amazing; especially Aaliyah! They always bend over backwards to make sure we’re taken care of. They always make sure we’re happy & on the very few occasions we weren’t they made it up to us with upgrades. They’re friendly & happy & personable. Great!

Picked up car a week ago… no problems.
Staff was nice and very helpful. Highly recommend this place. Thanks!

I would not return to this location. Customer service was subpar. There are many other locations, nearby. My recommendation is to try one of them.

A belated review: Last
February I rented a car and Brandon was my agent. He bent over backward and helped me considerably. I was very concerned with regard to later «findings of damage», as there had been a recent article about rental agencies trying to collect for damages that were present but unseen at the time of rental. As I had only used the car to go home and back (with no accidents or damage), I did not want to be charged for something I did not do. Although there was some minor damage done to that vehicle (underneath and not observable), he assured me that I need not worry. He was totally correct. However, a word to the wise: use your cellphone camera and take your own pictures, including underneath!
Also, be very careful with the check-​in time. I was charged $ 13.00 for turning the car in one hour later than the time past the days it was rented.

This one star review is being giving solely on the customer service, I received from Chris A (fat, man in white shirt). I was almost completely satisfied with my rental until this man, butted into the conversation, I was having with Mr. Peter (man in suit), over what I felt was an over charge. Mr. Peter was more than professional, and had the situation well under control. I was in fact wrong about the over charge but Chris A butted in with an attitude of «we already charged it» so it’s whatever, so quickly I didn’t even have an opportunity to get satisfied with Mr. Peters explanation of the charges. At one point it got so bad I had to tell him to stop talking to me. Talk about poor customer service. I highly doubt I will ever rent another car from enterprise based on this, my first experience with you guys but surly not with this location. Well maybe if you hire more workers like Mr. Peter.(man in suit who did my return) and less like Chris A. What a jerk!!!

I was pleased with the services throughout the whole week we had the car, until we had to turn in the car. They charged me for 3 days that I wasn’t supposed to pay, it was on them! I tried to explain and i felt like they were ganging up on me! And the 1800 number does not even work 24 hours!!! Instead of leaving happy out of that place, they made me feel very down. Never again! And after they were offering ride to everyone except for us, 1. That was unfair and 2 it was rude!

Anytime I’m traveling for business or a quick vacation trip I come to this location. Good staff and they always offer me the best deal and the best car on the lot.

Awesome staff! Always gives me a great car. If I do have a problem they exchange it immediately.

This is my go to spot for rentals. Any time I need to travel or even get my car maintained I come here. The customer service is great and I always end up with a awesome car. If I need to extend longer I call and have no problems. Thanks for the wonderful experience.

I’m a fan of Enterprise in general but not so much this location. Some of the staff is fairly pleasant but some (one in particular) are condescending and patronizing. Just don’t need that.

I love everyone at this location! Always willing to help and always offer us the best price available! Considering I live 1min from another store but rent from this location, that should tell you how great they are. I will continue to make the trip to rent from this location! Great service!!!

Staff in this location well deserves 5 stars. Although they are busy often, they go out of their way to ensure that you walk out completely satisfied. I have never been disappointed in the many times I’ve needed a rental this year. I’ve never been to another branch & I don’t plan on trying to get a rental anywhere else but here.