Epic Home

Good company — Josh was great… I renewed my monitoring contract on the condition they would set me up with a new installer — the previous one was horrible — poor customer service.
They hooked me up with Epic Home…100% difference. A live person answered the phone after 5p, tech confirmed install of new window to our system date…5 minutes early… ran into tech issues from previous (other company) poor installation… fixed and set me up — Very good service… as I said… ask for Josh… great job.

After researching quite a few security companies, I decided to give Epic a try because they are a local business, the contract was 2yrs instead of 3yrs, new homeowners received exceptional prices! Kyle was our representative and he was outstanding. He explained every piece of equipment before installation, He help with the online account and app on our phone. Kyle installed the service with my husband only, but he returned the following night to explain to me as well (no extra charge). I am glad he explained the $ 30 yearly charge to the emergency depts. (fire, police, etc.) The other companies failed to explained. Make a long story short, WE LOVE OUR SECURITY SYSTEM, touch pad, easy to use (in-​home and phone app, bright display which even show temp of the weather outside! Tornado warning a month ago and our alarm system warned us! Beautiful and useful to have… every home need one!

I needed to secure a vacant listing while being away on an extended honeymoon in Hawaii this summer. So I called my past roommate Kyle, whom I haven’t talked to in a while, to see if he’s still selling alarms.
I was really short on cash and my credit still had some old derogatories. So I was pleasantly surprised that the new company (Epic Home Inc) that Kyle works for now, not only has awesome equipment and state-​of-​the-​art monitoring, but they could also finance the upfront costs into a convenient monthly payment (with a 2-​yr contract).
I got lucky that my credit score was just barely high enough to allow me to qualify. We had a break-​in at the house earlier so I needed to get an alarm system right away to keep my seller at ease. I told Kyle to go ahead and sign me up right away. He even threw in some extra items to sweeten the deal.
Knowing that Kyle is pretty handy and has contractor experience I felt comfortable having him install the alarm without my presence. The system was up and running quickly, within a day or two. I was amazed by the ability to control the whole thing from my smart phone via
website (or an app), thousands of miles away from the property. How awesome!
I especially like the «smart» keypad front-​door lock he recommend I get. It allows me to create custom combinations for specific people and be notified by a text message the moment somebody enters or leaves the house. The internet-​connected camera is also pretty cool, allowing me to take a peek inside the house anytime I want. It would also capture any movement if there was a break-​in.
The monitoring system is also quite effective. The short sale did not get approved so the bank sent a crew to secure the house ahead of the Trustee Sale (foreclosure auction). The crew attempted to break open the door lock which triggered the alarm. I received a text alert and also a call from Central Security Group right away asking me what I wanted to do. They normally would dispatch the police but you could setup your account so that they call you first.
The amazing thing is the lock was smart enough to send a specific signal that it was being tempered with. That’s some precise info! Since it didn’t fit the scenario of a typical break-​in, I decided to hold off on calling the cops and go to the property myself and see whats going on.
I got there within 30 minutes and caught the workers still trying to take my smart lock off to install one of their own. So the «tempering» description was right on! And dispatch was on top of it with a follow up call to see if I still needed a police dispatch.
The bank crew apologized to me and said if I had my For Sale sign on the property still they would have called me first. The workers gave me keys to the new locks that they installed. I wasn’t too upset with them, they’re just doing their job. I just didn’t realize the bank would be trying to take over the property about a week ahead of the Trustee Sale. Good lesson for me.
Unfortunately the smart lock was already damaged beyond repair. Still I got to see in real life that it’s one strong (and intelligent) peace of equipment. I salvaged the rest of the alarm system and plan to use it again when the need arises.
I’m still quite amazed by how well everything worked! Since I was notified right away by text, email and a call from the dispatch, I was able to get to the property quickly and avoid any further damage or issues.
Five-​stars and much gratitude to Epic Home Inc, Central Security Group,
and of course my friend Kyle!
Be sure to ask for him when you’re ready for your alarm.
BTW, Kyle just let me know its possible to transfer the equipment/​monitoring contract to another party (with qualification of credit) which gives me some options.
Great service all around!

Epic Home is absolutely wonderful! I would recommend them to everyone. We had recently purchased a ADT system and were really unhappy with how much it was going to cost us out of pocket for all their equipment. For what we were looking for, we were told that we needed a separate alarm in each window, which was over $ 100 each. We were also told that we should get a smoke alarm system that would contact fire authorities, if needed. All in all, it was around $ 1,500. We met with the Epic founder the same day and he pointed out that are house was already wired for an alarm system and we already had the correct smoke alarm in the home. Epic Homes was wonderful to work with from the start. Their prices were very reasonable for our budget and they were able to set up the system in just one day! We also are able to control our thermostat and locks from their app!
Thank you Epic Homes! Completely recommended!

My husband and I were pleasantly surprised at the professionalism, knowledge and overall service provided by Epic Home Inc. The salesperson was kind enough to let my husband and I continue our painting session of our new home while we answered questions and provided our information. The technician was also pleasant and knowledgeable and did his job with no disruption to our activities while he worked. I would love to refer them to family and friends as would suggest you try them out, you’ll be happy I’m sure. I personally have not dealt with a company in the past that is as easy to work with as these folks. Thanks, guys!

Pure professionalism. From the sales rep, the installation expert, and the service group, I have been nothing but impressed! We knew we needed an alarm, but Epic was able to find a solution that not only provided monitoring, but also helps us with remotely controlling our thermostat and alarm features from our iPhones. Even better I get text messages when things are going on with the alarm (outages, activation, deactivation), which helps us monitor the activity when we are not home. They are personable, know their products, and are genuinely interested in making sure their customers are happy. I had ADT at a previous home and I have to say I feel like I’m not just a number to Epic.

They were an absolute pleasure to deal with! From the first handshake to the last the professionalism and knowledge was present without being over the top sales. I really felt like they listened to what MY real needs were and crafted a solution that fit both my life and my wallet perfectly. Believe it or not there wasn’t even any catch to their special advertised pricing.
In every encounter I was impressed and even surprised by how far they went for me and my family. I will forever recommend Epic Home to my friends and family! A true local business with the technology and service of a huge company and the one on one attention of a hometown shop.
Ask for Adam S. not only will he go the extra mile for you but he obviously loves his job and his clients!
Thank you for my new TRULY epic home!
–John