Express

Really disappointed to say the least, I had bought some dress pants at another store and found a snag in them, I went to this one to exchange them for another pair.
A sales lady came to help me after I circled around the editor pants table for 5 mins trying to find my cut and size. I told her I wanted to exchange mine due to the snag she asked where the snag was, I showed her and she said ‘Oh that’s nothing it’s fine you don’t need to exchange that.‘
First of all WTF! No that is NOT okay, express dress pants aren’t cheap to begin with, if I’m gonna drop $ 60 on dress pants I expect them to be brand freaking new no holes, tears, or snags!
I told her I still wanted to exchange them, she did it for me but was rude about like I was taking up her time, she kept talking to other customers while helping me. Not at all addressing me.
It just really upset me because the last time I was in there I was over changed for a vest and she was the one who took care of it for me and was beyond kind.
I had still more shopping to do there but I just left after I exchanges my pants.

Dropped by during the evening, I was greeted right away with a smile and a helpful hand. Everyone was really friendly and I had such a fun and comfortable time shopping there! Made great use of their sales and promos, ended up getting 2 dresses for the price of one! Thank you so much! I’m so happy with my purchases. I have always been a fan of express and especially like this location. Will be back many more times for future shopping extravaganza!

What awful customer experience service from what I assume to be management. I will not be going back. I had ordered pants online that literally fell apart at the seams. When I tried to return them in store (like I was told I could over the phone) I was greeted with attitude and no apology for the poor quality. I will not be back.

I came in here in search of a cute black or white polo for work. When I let the girl standing in the front of the store know, she said, «What’s a polo? You mean like a shirt with just buttons on the top and a collar?» Yes… yes, that is exactly what I mean.
She asked over the radio, and then proceeded to explain her definition of a polo to whoever was on the other side of that radio. She then informed me (obviously without really knowing what a polo is) that they do not carry them. I said, that’s fine, I’ll just look around.
Well, it turns out she was right, there were no polos for women.
Anyway. This place has really cute clothes on the dressier side. Dresses go for about $ 80 and up, but are definitely not made for a curvier figure. I have only been able to actually buy clothes here in my slimmest days.
The store is pretty clean, well-​stocked, and organized, except for the sale items which they don’t seem to care about at all and literally just throw into cardboard boxes in the front of the store.
On this occasion, they were having a big sale, with men’s dress shirts as low as $ 24. I didn’t notice any really amazing sales on the women’s side.

Express is… alright. I used to be all about their 1MX shirts but lately I feel they’re just not holding up to what they used to be… it is nice, however, that they come in about seven billion colors. They also ave wonderful ties. Their style is a little more slick and «in the city» but their suits are super sharp. They’re pretty expensive, though (around $ 70 for pants), but they love a sale. The coupons can be a little confusing when you’re trying to spend a certain amount and things are on sale and blah blah blah.
I wasn’t particularly pleased with my experience at the Downtown Plaza mall. They were having a crazy 50% off sale so the lines were long, but it also seemed like the selection and size options were really limited and the sale had just started that morning! It was also kind of messy. I know they can’t do anything about the lines, but maybe they should add on an extra employee or two if they are going to have such a ridiculous sale!

This location made me fall out of love with express :(not only did everyone but me get greeted when I came in but when I asked for help I got completely ignored! And when I asked another person they just flat out said «we don’t have it in that size» and walked away (mind you I’m just a large and I shop at express all the time but not at this location) That’s when I was like I’m NOT spending my money here and left! I’m a frequent express shopper and trying this westfield downtown plaza location was the worst experience I’ve ever had with this company SADLY!

This store is decently sized. They had a good amount of sale merchandize spread throughout their store, pretty clean and everything was well labeled. They definitely have more things for women as opposed to mens clothing. I would say that they need a bit more staff to help with customers. I noticed two people behind the counter and one walking around the store either putting things back or helping out other customers.
I found a lot of cute items that were on sale including a white dress and a sparkly blue top. I hate buying things on regular price and can always count on Express for some decent prices (if you wait).

LOVE!!!
So, I love Express (not as much as Bebe, but it’s getting up there) and today was a happy hunting day. I was feeling down and depressed, so during my lunch break, I went shopping for some retail therapy. Thank you Memorial Day for giving me some amazing deals!
This weekend, they had 30% off EVERYTHING! I was like «SWEET»! I needed some new dresses for my vacation in NYC, so I dove right in to the dress rack. The sales associate, I forgot her name, was SUPER amazing! She was on top of things and got a fitting room started for me right away. I grabbed about twenty things, then after my browsing, went to try them on. She wasn’t pushy or overbearing, she was just doing her thing and would periodically stop by to see if I needed different sizes. She even offered recommendations on dresses to try on and brought them over for me. Had it not been for her, I wouldn’t have left with two amazing dresses!
The other sales associate that rang me up was just as awesome. Man, I don’t know what everyone is complaining about when it comes to the customer service, the two girls that worked there this afternoon were so friendly and helpful! They get five stars each for the experience and Express gets five stars for having some ridiculously cute clothes.
Right now, me = happy! :)

I bought some things and then returned them the next weekend. :(This stuff would only look good if I was shaped like a square.

Express is awesome!
Last night I came in to redeem my «spend $ 50 get $ 25 off» coupon. As soon as I walked in I was like «ok, i want that, and that, and that, and that, and that…» and started grabbing pretty much one of everything in the store. Typical girl, huh? The sales associates were super helpful. One sales associate in particular was SUPER helpful, she checked on me when I was in the fitting room, made sure I had all the right sizes & wasnt too pushy or in my face about what I should buy… We’ve all experienced those retail employees that follow you around the store… basically, she had the uncanny ability to know when she was needed & when it was time to disappear. Plus, she was so friendly!!!
Then when I got to the register I had to decide what to buy & what to leave behind since I couldnt buy everything (nieces still need a xmas gift). Miguel was working the register. I really appreciated how patient he was. Luckily there was no one waiting behind me so he was able to price check everything & help me decide on what were key items & what I could do with out. Ended up really happy with my purchase!!! I asked him who the sales associate was that helped me & he said her name was Norisha (Im sure I butchered the spelling, Sorry!!!) & that she was a seasonal associate but he hopes she stays after the holidays. I agree, shes amazing!
Thank you express for helping me spend more than I wanted. See ya after the holidays when I can afford it!

okay, to be honest, i’ve only been here twice in the last 5 years. the first one being last year when i went looking for pants for work. i know this place isn’t nordstroms so i can’t expect them at my beck and call. there was a young lady who i guess saw my distraught and came to rescue me. mind you, after having twins, i really didn’t think i’d fit into any of their clothes ever again. well, that salesperson stuck with me until i found a pair of pants that were stylish and flattering. she also told me about their sale of buy some amount $$ and get $$ off. can’t remember the specific details. i didn’t have a coupon, but she hooked me up anyway. now that’s what i call good service!
but fast forward to this month, i went in to check out the after christmas/​new year’s sales. not one person acknowledged me. there were at least two females and one male working the store. oh well. guess they’re too busy. it’s probably why i’ll keep my visits to once or maybe twice a year in hopes of finding just that one salesperson who wants my business here…

Horrible customer service. The Arden Mall and Roseville Galleria stores have wonderful associates. My husband and I walked into the downtown store there were 4 employees that never even acknowledged us. At the other stores everyone is extremely friendly. Although this store is closest to me I will not return. Bad vibe, bad experience.

Bad customer service, cashiers dnt know what they are doing

I hesitated to stop by here after work as I had stopped by a few months ago and the customer service is very much lacking BUT they have jeans that I like and I needed a few new pairs.
So, sure enough. I walk in and there are 3 associates standing by the register. They see me. I see them. No acknowledgment. No nothing. Mind you, there are maybe 3 other customers including me in the store.
I go to the back where the jeans are and start looking through them.
Still no help.
So, I walk to the register where 2 sales associates are talking. I stand there for a few seconds and FINALLY, acknowledgment and I kinda got the feeling that I was bugging them.
I ask if I can get some help and one of the associates comes with me and we start digging through the jeans to find my size.
I find a pair to try on though not the style I want. Not working.
I go and put the jeans back (so NICE of me!) and walk by them again standing by the register. No acknowledgment!
Times like this, I really wish I was a «secret» shopper!
Awesome customer service Express!
Needless to say, I won’t be back. Ever.