Geekatoo Tech Support

Richard was very friendly and knowledgeable. He gave me really good suggestions to accomplish what I had in mind. And he was really generous with his time before the appointment, offering suggestions for what exactly I should purchase in the way of equipment.

Our technician Paul was very knowledgeable, personable and efficient. He set up our new Samsung smart TV quickly and coordinated with Comcast by telephone to ensure we could pick up the correct HD receiver from their facility. He then returned to connect the receiver. Everything is up and running. Excellent service!

I went online to get the phone number for Geek Squad as they had installed a TV for me that I had bought from Best Buy a couple of years ago. I saw a new company called geekatoo and decided to go on their web site to check it out. So easy to use and only $ 69 for a home visit call to install a Apple TV. Not only did Beau return my inquiry promptly but said he would buy the TV on his way out to install it. It is now in and I am enjoying my iTunes and HBO right now on my SAMSUNG TV. Great company, easy to access, superior service, reasonable prices. I am telling everyone.

They fixed my computer remotely, which was nice as I didn’t have to be home and deal with someone coming into my house.
There were some communication problems at the beginning. I had to get a password so they could connect remotely. Since my computer was jacked up, I told them I’d call them back as it was taking forever. So, I called when I finally got the password and selected the option to receive a call back. I didn’t get a call back. So I «chatted» on their website and they got started. Then nothing. So I called that night and left a voicemail to see what was going on, got no call back. The next morning I called and waited for an agent. Once I got to that point, everything went much better. It took over 14 hours of them working on it the second day for it to be done, but they did a ton of scans and my computer was really really slow.
Bottom line, communication and speed could have been better, but they fixed it without having to have someone come to my house, which was a real plus as I hate having to put my whole day on hold so a stranger can be in my house. Reasonably priced and the job got done.