Golden 1 Credit Union

Came here because I heard they had one of the better rates for savings account. I asked myself why let my money sit in a bank where they are only paying .05% APR on money that I could be getting 1.50%APY? So, I wanted to check it out and made my way to Golden 1 bank this morning, arrived at 11:50am, first time signing in to speak to a loan officer about their offer. I signed in and sat in the lobby and waited…15 minutes later… and waited… fell in and out of sleep sitting up… I heard a lady chuckled and I woke up. She asked me if it’s been that long of a wait? I said there were three groups of people in front of me, three left, and I might have been next. An hour later and I’m finally being seen. I was already sold on the special they have going on from their ad, 22 months certificate for 1.50APY but I was bought when the representative explained to me how I would earn my interest… this is how it goes… you put $ 5000 and your first month you earn 1.50% which is $ 75 so balance would now be $ 5075; with the monthly compound, you’ll earn 1.50% on $ 5075 for the second month, which is $ 76.125 added to the balance making it $ 5151.25…and will continue to compound monthly for the 22 months. My math says, SHIT! I’ll be making over $ 1700 on interest for only 22 months I need to take all my money and invest in this! The representative even asked if she should wait to deposit my check so I can get more money to deposit as it is a certificate and once she opens if for this amount it would be locked in. And if I came back with other funds, I would have to open a separate certificate which I wouldn’t be making as much interest if I were to just combine all the money in one certificate. Hmm… she got me thinking back and forth, I decided to play it safe because it sounded too good to be true. So deposits made and I get to review the certificate, my name was spelt wrong and ID # wrong. She was going to lunch, her computer wouldn’t let her make the changes so another representative took over. A trainee and the trainer were very friendly and it was out of their control of how busy the office was but they completed my transaction and I was on my way. Got home and was still thinking about the rates… MY GOD I’m telling myself… that’s a lot of interest to be earning and how am I going to be taxed on it. so I decided to call customer service… explained to the representative how the interest was explained to me and FOR GOD SAKES, I knew it was too good to be true! I suggested the representative in the office be coached because she’s giving incorrect information. Now, I’m stuck loaning them money and I’ll have to pay a penalty to take my own money out. I don’t think the company its self is a bad business but please hire some staff for the weekend and train your workers correctly.

Wow — shocker. Called in again, wasting another hour of my life and STILL they have no resolution. The best they can tell me is «be patient a while longer» without any indication of how long a «while» is. A month? A year? Its been about a month so far!!! They finally were able to get me phone access to my account so at least now I can pay my past due bills — but I still cannot view checks going through my account or monitor it for fraud without calling in every day and waiting on hold for an agent who can go through my account item by item with me. This bank should be SHUT DOWN!!!

Great credit union bank with a great staff. I really got fed up with BOA. I Refinance my car here and it was smooth sailing from their on. Cannot go wrong with a credit union.

My family has been conducting transactions here for nearly two decades. We feel our money is safe and that the employees act generally friendly.
Lines go out the door on occasion, and waiting to see a consultant without an appointment takes nearly an hour. The interest yield seems extremely low even for large amounts and for some reason, despite the fact that I’ve been depositing regular checks here for three years, they regularly withold paychecks and keep a low withdrawal limit on my ATM card.
Considering the general lack of fees, this institution proves tolerable. What else would I do, go next door to Chase or Wells Fargo and part with my hard-​earned dough every month for the «privilege» of letting them accrue interest with my cashmonies? Methinks not.

I’ve been using this Credit Union for well over ten years and would have to say, they have very good services and wonderful customer support.
I am very happy that I put my money with this «bank.» It’s always been protected and they have really helped with setting up some higher interest accounts.
Location can be a hassle for parking but it’s great if you’re also in need of doing a little grocery shopping. Avoid Friday’s because the lines will be almost out of the door.