Handy

I love handy! The online app is awesome and they keep you up to date on what’s going with your appt. The only con is both of my cleaners were late. However both cleaners did a great job! I will use them again! Katrina was awesome and so personable. I will request her again!!! I just had Traci by far she was the best! I did have somethings missed like the trash not taken out and I paid extra for the oven to be cleaned. She left before I could tip her Uggh — she’s was really really good and thoroughly cleans your home. I will definitely ask for her again! Thank you Traci!!!

This was a terrible experience. My mover cancelled 25 min before the job was about to start after I already had paid for a moving truck etc and I had to be out of my place by the end of the day. You would think with a last minute cancellation like this I would have received a call but all that I got was a text saying we have Rescheduled you for Monday, which wasn’t going to work for me. I now had to pay for last minute movers which cost me 3x what I planned on paying. Thanks Handy!

This is a solid, easy to use, program for anyone in need of a home cleaning service (the only service I used from Handy). Crystal, my cleaning lady, did a really good job. The whole process of signing up and having her come over was incredibly easy and smooth. Great overall experience!

April is awesome… It’s great to look forward to coming home to such a clean house and having things just the way I like them to be. She had a great attention to detail. She’s also great with animals, and has also befriended our two rescue dogs, which we continually try to keep out of her way, when she’s working, by relegating them to the garage.

Got a groupon for cleaning and added on a few things which brought the total hours up to 5. I’m not sure if the employee was there the full 5 hours but when I came home the house looked pretty wonderful. Alexandra definitely made our crappy floors look as good as possible and having someone else clean out my fridge was worth every penny! Yes she did miss a few places in terms of dusting, but overall I was very very pleased with the job and I love not having to be home to get the work done. We are definitely going to have Handy come back monthly at this point.

«Our recurring booking policy is clearly stated in all of our Groupon deals under the fine print listed on the purchasing page.»
Is this like a double-​negative? The policy is «clearly» stated under the «fine print»?

I ordered handy services for cleaning at my home a few weeks ago. I was pretty impressed with Janice, and so I referred my parents to this service. When they scheduled, I went to go wait for the cleaner (preferring someone be home at time of service) and nobody shows. I contacted thru their help page, no response. I contacted the ‘cleaner’ Kenneth Wilkerson, and he did not reply either. After not being able to get thru on the phone with their customer service number (it tells you leave a message on the app and hangs up) i found their facebook page. And left a frustrated comment and a message. They responded telling me that it isn’t their fault that the independent contractors do not show, and that they do not take responsibility for it. They credited my money back (said it takes 3 – 5 days) and said reschedule. Well, WHY? Why can’t they as a business call a different contractor to come the same day? They said the can’t and basically too bad so sad. This is crazy, i have never left a bad review ever, and am sad this had to be my first.
Extremely dissapointed with the complete lack of customer service. Very dissapointed with the lack of concern for making it right.
Do not use this service, if you have a deadline and have to have something cleaned a particular day, because if the independant contractor doesn’t show, you are up a creek with no paddle.
Guess Mr. Kenneth Wilkerson must have started his 420 holiday a bit early this morning, and to my dismay my parents house will not get cleaned today.

Natasha is the best worker in this agency. I have had 3 other housekeepers at Handy and, although they were all good, no one can beat Natasha’s attention to detail and speed. She is focused and the service is reasonable! Because you can request particular housekeepers, do so, rather than changing up each time. Natasha knows me and has developed a routine so that my house is sparkling!

Natasha was great! Best cleaning my house has had in a long time. She covered everything, even dusted the leaves on my plants! Great value too!

I have been in search of the right cleaning lady since moving into my new house over 3 years ago!
I’d never heard of Handy before but took a chance.
April showed up on time as scheduled, took the time to ask me questions about my specific needs in each room, and did a thorough job!
I felt confident that she was detailed and took pride in her work. I’m grateful it was April, and I will have her back!

My husband gave me a cleaning service for my birthday and I redeemed it for the New Year. Johniquewa was my house cleaner and did a fabulous job! She went over the 2 hours to make sure she cleaned everything. It was immaculate when I came home! I was so thrilled that I re-​booked! Thanks Johniquewa ! I’m hoping that with all the other poor reviews I don’t encounter an issue along the way.

I’ve used Handy for both home cleaning and handyman services, this review encompasses both those services plus my general experience with
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At first, the house cleanings went well; not spectacular but well. I used a few different house cleaners that Handy provided and some were better than others. The ones that weren’t so great, I made sure not to request again. However, over time, the overall quality of the house cleanings diminished to where I did not want to use their cleaners again.
I also booked their handyman services a few times. Both times, the service was acceptable. The first handyman was great. The second, so-​so.
Where Handy fails spectacularly is in consistency. I noticed this in both their cleaning services and customer service. The flake factor is fairly high as I experienced last minute «cancellations» or «gee, nobody is coming to your appointment» with both cleaning and handyman services booked via Handy.
The most recent experience was when I booked a handyman with Handy. Having noticed that I had not received an email the night before with the name and contact phone of the handyman, I contacted Handy the only way possible on a Saturday morning… via social media (Twitter). It was only then that I found out that they didn’t have anyone to service my appointment and that I should «wait» to see if they found someone in time. Having already cleared my Saturday morning for the service, I was frustrated and told them to cancel the appt and refund the charge to my credit card. After some back and forth, they finally did.
I think the service has promise but the execution is too poor and services provided (for cleaning) too spotty to have any confidence in using them ever again.

Dorene was super positive, right on time, sent a txt when she would be arriving, and then just did a fabulous job! She even washed the dishes, even though I didn’t tell her to do that. We are looking forward to our next appointment with her.

My 5 stars goes to Valerie C, not necessarily to Handy, but whatever.
I have had 3 cleaning professionals from Handy. The first one was great at getting my floors cleaned, but she would show up early and leave early which kind of annoyed me. She would do the floors and then leave before the 2 hours were up. Even though I specified that the floors were the most important, I think she should have stuck around and found something to clean. Even so, I stuck with her because I trusted her and I don’t like having strangers in my home.
After she left the company, Valerie came out. I LOVE HER WORK!!! She listens to what I want, she works very hard, and she does some voodoo magic on my bathtubs and sinks. I thought my tub was forever stained. NOPE! Looks like new! She always shows up on time and never tries to ditch out early. I trust her 100% in my home, and feel very comfortable leaving so she can get the job done without my 2 year old tailing her.
One time the Handy app messed up and sent Lanisha A. instead of Valerie. Lanisha was very sweet and did a great job, but I am loyal to Valerie.
Now here’s my issue with Handy. I have passed Handy along to two friends, but Handy will not let you request a cleaner on the first job. They both had horrible experiences. If they were able to request Valerie, they would probably still be using Handy, but now that’s not the case. Handy and Valerie both lose because of that dumb rule. Change it!

You get what you pay for.
I paid for a 5 hour cleaning, I showed the girl everything that needed to be done. She cleaned the sunroom, one cupboard in the kitchen, took my $ 40 tip and left. She didn’t touch the living room, bathroom, either bedroom or the hallway. I suggest you hire a professional that’s going to get the job done vs some groupon that’s hit or miss.
Canceling service was a pain, thankfully other people explained how to do it on their Unilocal reviews because there’s no number to call.

Handy used to be excellent. However, in the last 5 times, I’ve had 2 «no shows», one re-​scheduling 20 minutes after he was supposed to be here, 3 reschedulings. Since I spend time picking up my house to make sure it’s ready to be cleaned, I might as well go ahead and clean it myself!
Take a look at all the negative comments on their Facebook page if you really want to get a feel for them:
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This company cannot last long.

Update… I found a phone # to contact handy finally they offered my all my money back no questions… great…UNTILL it was not in my account over a week later I called them back they said there was no refund I asked to speak to a manager ghetto customer service rep said NO asked for corporate phone # said they don’t have one.
This has turned into a all day calling nightmare.
Your people/​company are rude unprofessional and at this rate out of business in no time.
I told the CSR you have left me with no other options then to contact the better business bureau they didnt seem to care what so ever…
PLEASE PEOPLE DON’T GET INVOLVED WITH HANDY
unless you like getting ripped off and spending your entire day on the phone with your bank.
Handy all I can say is wow its been a long time since I’ve had to deal with a company like yours.
Laura you better do something quick or your job is going to get a lot harder next week. When I get some time im going to give you a social media smack down.

Bethany K did a fantastic job! I’ve had several house cleaners over the last several years and she is by far the best. She even cleaned my baseboards, something no other cleaner has ever done.
Handy did reschedule the first appt for a few hours later than originally scheduled, but it wasn’t a big deal.
UPDATE — Handy increased the price of our biweekly cleaning nearly 56% without any sort of notification. Serious bait and switch going on here. I’ll never do business with them again.

Handy, WHY?! The first woman was VERY late and tried to cancel the booking claiming that by coming to my home, she would be late for her next appointment. Uh? The next guy was fabulous. No complaints.
Third booking? So, here I am preparing my home for a cleaning and at 12 no one shows up. Hmmmm, whats up with that? So I look for your customer service line and its super hard to locate. I’ve been waiting for someone to answer for 30 minutes. NOTHING. Oh, look here, two emails. One sent saying my booking was rescheduled from 12PM to 3:30PM the same day. Uhhhh, no? Why didn’t you call? Okay fine, 3:30, I can get over this. BUT THEN I get another email saying my cleaning is rescheduled and won’t be happening for another week. ARE YOU KIDDING ME?! Let me throw the cherry on top– you freaking charged my card for the cleaning today! Yeah, this seriously happened.
Your customer service needs a serious overhaul. The little cogs in the wheel that work for you are good people but your business model and customer service is piss poor.
Oh yeah, I’m still waiting for someone to answer.
Edit: 45 minutes of hold time and Blanche answers my call. I explain the problem, she looks into it, determines that yes my professional cancelled (no shit). I said «well, I’ve been charged for this, can I have a refund?» SHE DIDNT SAY A WORD. «Hello?» Hold music again. WHAT? Total call time is at an hour (don’t worry, I took a screen shot for proof) and I’m back on hold. Only this time she put me on hold without saying a word. I’ve been super patient and told her I understand that she has zero to do with my professional canceling.
Handy, if I cancelled within 24 hours you would charge me. But if YOU cancel within 24 hours, I have to hunt down your number, play the hold game, talk with a rep who cannot do anything about this and then puts me back on hold when I ask politely for refund? If you’re a Unilocaler and you’re reading this, I’m beyond serious that this company is not worth the trouble.
2^nd Edit: Here we are. 1:05 and Handy’s music turns to «Thanks for calling Handy. Goodbye!» Thanks Blanche. Thanks Handy.

Valerie did a GREAT job!
I purchased a Groupon for a two hour cleaning. She got here one time and even stayed a little late in order to make sure everything was clean. I couldn’t be happier with the work she did. She got every piece of dirt, dust and grime. She make my shower/​tub look like new even when past cleaners could not.
I would HIGHLY recommend you request Valerie. So pleased!