Hertz Rent A Car

Booked my car online & prepaid. Very easy to get the vehicle. Only owed $ 8. Was in & out. Got picked up from home to come get my vehicle. Driver was very Kep, was very friendly and funny. Customer service by Cameron & Elliott was very professional. Book online in advance so you have no troubles. Waaaaay better then Enterprise!!!

Cameron, Elliot, and Rex do a fantastic job at this location. I’ve been here 3 – 4 times in the past couple of months and they’ve been very accommodating. Last time they even gave me a ride to my house so I didn’t have to take a Lyft or inconvenience one of my friends. This location is top notch!

The experience I received from Hertz was great. I called last minute around 9:45am for a car, they were out and waiting for some to come in at 1. Although they take care of reservations first, Elliot was able to spot a cancellation while I was on the phone. All I needed was a tiny compact car. Got there in 10 mins and Elliot had a Toyota Yaris ready for me. They even let me park my car there over the weekend because I had no one to drop me off. The car was very comfortable and I enjoyed my drive even tho it was 5hr 30min each way. I called for a late drop off Monday morning and there was no issues with that. After all that, I ended up leaving my garage clicker in the rental and Elliot was able to hold it for me til i could pick it up. They treated me like a VIP! I was very impressed with their service. My bf and I have always came to this Hertz and we will continue to.

Went through AAA while my car was in the body shop. Hertz came and picked me up from the body shop within minutes and I was out driving away within minutes. Took care of me fast and efficient in a timely manner. The gentleman who picked me up from the body shop was the one who helped me, he was nice and friendly. The reason I am not giving this place 5 stars is because the car could have been a little more cleaner, the dashboard is lightly dusty and so is the interior but it will do.

Terrible service. A reservation was made through my insurance company almost one week ago, only because Enterprise ran out of cars. Long story short, Hertz called me stating the reservation did not show that my insurance company was paying, and asked me to contact them and call back or else they’d have to charge me. Isn’t that Hertz’s job to follow up with my insurance? About an hour later, I was charged two additional fees for the rental. When I called back and spoke to Cameron (the person who called me in the beginning), he was extremely nonchalant about the entire thing, and simply said his manager said he had to charge me. He didn’t give me a chance to call him back, nor did he give my insurance company a chance to respond. He also failed to even call me and tell me he was charging me and for how much. Is that not illegal? There is no documentation that I signed for this. I was not supposed to be charged at all! What if I had $ 20 to my name, and due to their lack of trying or caring, I went into overdraft, and had no money to eat. How can people have such terrible service and lack of caring? I will NEVER recommend this business, and plan to tell everyone I know about my experience. I will be contacting their corporate with my experience as well.

Talked to Elliot today twice. Gave me different information the second time I called and was quite rude with me as I was trying to ask him to clarify a few things he had told me in the first conversation. Very poor CS…

What a nightmare! We returned a rental car today after having it for one week. My husband and I are both Gold Club #1 members, which means nothing to the staff at this Hertz location. We were going out of town tomorrow on another trip so we decided to rent another car this evening instead of coming back the next day. The Hertz system went down and they could not assist us with renting another car so they told us to go online on our phones and make a reservation. I was standing right beside the counter and they knew that we were renting another full sized vehicle. Right in front of me, while I was on my phone making a reservation they talked two customers into renting full sized vehicles for an extra $ 15 a day when they had reserved compact cars.
When it was our turn we were told that they did not have any full sized vehicles, All they had left were compact cars and two vans that were reserved. They told us they would give us a half a tank of gas credit if we drove to the Power Inn Road location to pick up a Midsized car. They ran my credit card as if I was already in the vehicle and we drove to the Power Inn location. We got to the Power Inn location only to find a filthy car with stains on the seat, no floor mats and dirty inside. The gas tank was not full and the Power Inn location told us that the employee at the Franklin Road location told him that we were to be given ¼ tank of gas credit even though I had him write half a tank on the contract.
We called Hertz Gold for the second time to complain about what was happening to us given the fact that we still did not have a car but our Credit Card had been charged as if we did have a car in our possession.
Gold Club Customer Service told us to go to the airport to pick up a car. We ended up driving a compact car to the airport to pick up a full sized car because they could not give us a car without exchanging a car. Gold Club customer service told us to take the car to the airport and when we got to the counter the employee told us they were out of cars and that Gold Club should not have sent us to the airport to pick up a car.
We expressed our complete and utter dissatisfaction only to be sent out of the airport with a full sized car that they magically found BUT our rental time was not changed to when we really received the correct car at the airport. We are told that we have to go back to the Franklin Road location that put me on hold when I tried to tell them that the filthy midsized car was unacceptable and they never returned to the phone. When I called back a third time the employee who sent us on the goose chase for a car told us the manager was gone for the day and that he forgot to tell him that we called when he put me on hold.
We called Gold Club again and we were told that we would receive a phone call from the District Manager. So far, no return phone call and I am not holding my breath. What has happened to Customer Service?
I am going to pursue an alternative drop off location so that I never have to go back to the Franklin location and talk to the employee and the manager that rented out the cars right in front of us that they told us to call to get a reservation for.

After dealing with Hertz in Elk Grove, I was ready to give up on Hertz completely. But, Rex at Franklin stepped up and saved the day! Hertz EG was in chaos and claimed it had no cars despite my reservation. So, Rex accepted my reservation and found a car for me. The process was quick and easy. And, Cameron helped me hit the road. He even checked traffic on his phone before we left. They truly saved the day. Excellent customer service recovery!

very disappointed with Hertz. This location was ALWAYS busy with only 1 employee working the front and answering phone calls. I experienced 10 — 20 min wait times over the phone just to ask a simple question. I would not recommend this location

It took 30 minutes just to get our car, and even when returning it, and there were only 2 or 3 other customers, and it still took at least 20 minutes just to get to the front of the line. Sometimes they take even a break when there’s a really long line! Quite simply, they are really understaffed here. Everything just takes a looooong, loooong time! Too boot, the car was filthy and out of gas. Hire more people for this office Hertz! Your customers deserve it.

It seems I’m always having car rental problems.
I got a Camry, car was dirty. There was marijuana in between the seats. Wtf?
Service is soo slow, it should be a quick pick up drop off. There phones are ringing off the hook and there’s only one person working. Pretty effin ridiculous. People have things to do and places to go.
Hertz you need to get your act together

This place is a dump. Dirty and gross. The walls have thousands of greasy finger prints and the ceilng looks like it’s going to collapse.
They have one guy at the counter answering the phone that never stops ringing and trying to deal with a line of 5 – 6 customers. Poor dude.
I’d suggest skipping this location unless you have hours to spend getting your car and more hours dropping it off. (Not really hours but I’ve been here for coming up on ½ hour 45 minutes).
The overworked guy is nice enough he just needs some help.

I rent cars between 30 and 35 times a year and this is, by far, the worst experience I’ve ever had. I will NEVER visit this location again and given that this was my first experience with the Hertz brand, will most assuredly resume my business with a Hertz competitor.
I arrived on time for my reservation. I waited 42 minutes for a car. Upon inspection, the car was filthy: smudged, nasty windows and the trunk was littered with dirt, leaves and debris. The employee stated that he didn’t have time to clean the car completely. When I reminded him that 44 minutes ago he told me, «I’ll be back in ten minutes, I need to clean your car» and added that I’ve never waited so long for a car, he actually questioned me. He asked, «so you’ve never had to wait for a car before?»
Is this Hertz version of customer service: questioning your customer’s honesty? And after making me wait 34 minutes longer than promised, which I shouldn’t have had to do since I had a reservation for which I was on time?!
I got no closer to that clearly unacceptable car and cancelled my reservation. No steps were taken to correct the problem, no effort was made to keep my business. Good for you Hertz… doing so well you can afford to lose business!

Just an update, never did see the coupon, figured I wouldn’t. A friend who doesn’t post went there and ended up calling me for a ride because they were so slow and inefficient.

I rented a car for Christmas trip to Southern CA. The girl originally asked me if we wanted insurance, not telling me there were different levels. She wrote up the agreement with the most expensive kind, which cost over $ 100 more for 4 days. Then when I told her I only wanted basic insurance to cover the car, they gave me a correct quote, however they put two different holds on my account, for almost $ 900. Even after I told the manager 3 different times that I did not have enough money in my account for that, and he assured me he was entering it correctly. We left to drive through the night only to discover that Hertz had put $ 466 more dollars than agreed upon frozen. So I ended up getting charged over $ 130 in overdraft fees from my bank, because although Hertz can freeze money instantly, it takes them «days» to unfreeze it.
When I returned the rental car to Hertz, and brought along bank statements to show them how their error caused me all of these fees, the manager was completely unaccountable, and claimed that those bank fees were not the fault of Hertz. I ended up spending Christmas Eve morning breaking down into tears in the middle of this Hertz office, because we did not have an extra $ 130 to lose because of Hertz’s mistake. Even with me crying, the manager said he could only deduct for one of the overage fees, which still left me paying around $ 100 because of Hertz’s mistake, which my bank assured me is their responsibility, and if they were a reputable business they would have taken care of.
The real thing that blew me away was the manager of the location, and his unaccountable attitude. He blamed everything on the computer, and accused me of trying to get a «free rental». I am an honorable, citizen who does not in any way want a free ride, I do however expect a business to honor it’s patrons, and when they cause an error that costs me my hard earned money, to be responsible for that error.

my car got hit/​ran in the middle of the nite. I filed a claim w/​my insurance co. First thing in the a.m. I had to be at work that day & I’m not allowed any absences. My insur. Co. Gave me 2 rental co. Choices & I just went w/​the first one, which was Hertz. I was guaranteed a driver would pick me up ASAP. hrs go by. I call & they say they don’t have any drivers that day but they «might» at the end of the day. So I missed an entire day of work. I ended up asking a neighbor I barely know to give me a ride there so I’d have a car. Long story short, I ended up losing my job bc of not being @ work that day. now I get my Visa bill & instead of billing my insur. Co., they’ve billed me! And there were a few days I needed the car past what my insur. Co. Would. pay for. The manager guaranteed that the cost would only be $ 20/day…now I see that they charged me $ 5/​day for satellite radio, which I never agreed to!!!

For two weeks straight, I didn’t know I was suppose to call to insure that I needed to pick up even though I clearly reserved it online? Lost points on the gold membership, extra charges were deducted on their fault. Its cheap but I rather be highly charged upfront then to find out later. This place is full of excuses. Power Inn might be a better option.

Hertz, a car rental place.
They have great competitive prices, and great service.
They will get you in and out, and strive their best to accommodate your needs.
Staff is friendly and very professional.

I’ve been to this place before and the first time experience of renting a car here wasn’t so bad. Quick and easy. Now this is my second time and I’m glad I came back. Loc was a very helpful and nice guy. Plain and simple. There was another guy that was nice. Quiet place just to sit around and wait for your car. 5 stars because I haven’t had any bad or negative experience so far. Keep up the good work!

Of all the Hertz Location, this is the best ive been too. The people were awesomely nice and were very accommodating. They gave me a great deal better than the website could offered. This hertz has a great staff.
Pros: Price, Staff
Cons: Not much for a car rental store
Stars: 4.5