Jamba Juice

Slowest service ever! One cashier, one person making the Jamba’s. It took forever to get my drink.

Incompetent management killed the experience today. The smoothie was fine when it was served after a 10 minute wait (!), but the manager (name unknown) overcharged me because she got my order wrong, and I didn’t realize it until later because she didn’t offer me the receipt. When I brought this to her attention, she gave me a token apology, but didn’t make much of an effort to make it right. When I asked this same manager about being able to fill out a survey or get some special offers or coupons, she seemed utterly perplexed. The ownership needs to do some remediation with their employees in the area of ensuring customer satisfaction.

Came here because my four year old daughter loves smoothies and decided to stop by here for her gift. By far the best customer service I’ve had out of all surrounding jambs juice. My daughter just turned four and I explained that to the cashier and she surprised her with a free up graded size. I guess the bigger the better lol awesome job

Friendly staff, quick service, great quality smoothie with nice consistency in the texture (so important to me) and my apple cinnamon pretzel nice and toasty! Clean lobby and nice decorations around the store make it feel comfy and welcoming in here. I think I’ll stay here for a little while haha.

Excellent customer service. It was starting to get busy when we first went in but the lady was very nice and helpful. And when we were waiting for our drinks the one making the drinks kept us up to date about our drinks and apologized for the wait. It was a great experience with great customer service even though they were busy. Love the look of the medium size tumbler and my carribean passion

Service is fast. They are courteous. I like to come when I visit Cali cause the only one in NY is in time square. Good way to get fruits into your diet

Great customer service and made my Acai Primo bowl perfect! My husband had something new he end up not liking and they exchanges it for something else as well.

I rarely go to to this location. I saw that they open at 7 am, and that would be perfect so I could grab a drink before work. I waited at the door at 7am but didn’t see anyone and then at 7:02 am, I decided to leave. Then of course an employee opens the door. It was only him so I can understand you may run a little late getting everything prepped and then opening the store. Place was neat and drink was perfect. Nothing out of the ordinary.

I always drink Jamba Juice and 90% of the time I visit this location because it is on my daily commute route. On two different occasions my smoothie tasted like ice… and I didn’t get to finish it. Most times this is my breakfast so I’d like to think it’s important that it taste good.
On a separate visit early in the morning the girl who took my order made it clear she was irritated and not happy to be there. She kept asking me is that it? I had to tell her no, I would also like to add a boost to my drink and possibly get a food item. She stood impatiently and irritated.
Today was the day I decided to write a review. Every time I order a fruit smoothie I add ginger. I watch the normal scoop amount which is two scoops with a measured scooper. Today they had this guy who couldn’t have possibly moved any slower if he tried, making it. I watched him scoop a itsy bitsy bit of ginger in my Large smoothie. I tasted it and apologized for complaining but told the manager it didn’t taste like ginger at all. She too looked irritated, threw my smoothie in the trash and shouted to make a remake. I watched the kid (you know the super fast one) remake the smoothie in exact sinc with the last smoothie. It tasted exactly the same. I told him about the scoop measurements & he said we usually have a different one. He put the equivalent of half of a scoop when the normal scoop is two heaping scoops. When that’s the normal, it’s a big difference… I just left.
This staff at this location should get some pointers from Jamba on Arden.
Or take into consideration of a few key words.
*CUSTOMERS *PATIENCE *SUGGESTIVE SELLING *ATTITUDE *MEASUREMENTS

I’m a jambaholic, but i wanted to take a minute to make note of the outstanding customer service I received today. I called I my order before work and it was ready and waiting. The 2 people (a man and woman) who were working were extremely polite and helpful, they offered samples, explained what the benefits of certain products were, and turned me on to ginger cayane shots rather than caffeine. Thanks for providing OUTSTANDING service, being helpful and friendly. Great experience overall this morning!

I love jamba juice. And my chocolate mood with banana. I do not like the rude girl at the register. Idk if she’s aware of how her attitude projects. Maybe she just has restless bitch face syndrome.

Unfortunately I would have to agree with some of the reviews below. DO NOT COME HERE IF YOU ARE SHORT ON TIME. Not only did our server give us attitude after SHE misheard me, she made one of our drinks then had I’m assuming the new girl make our smoothie bowl while she went to the back to gossip with another coworker. And when I say new girl I’m positive she was new because it took her literally 15 – 20 mins to make my jamba bowl! She stood there for good 10 mins then kept walking back and forth I’m assuming because she had trouble finding the correct ingredients. I don’t blame the new girl I blame our originAl server and her other coworker for asking her what was taking so long but not even bothering to help the poor girl! Although the associate was very generous with the toppings she ended up taking so long that the smoothie portion was melted and became soupy. Very disappointed. Will not be back anytime soon.

I come to this location because of the GM, Melinda. I’ve always had a decent visit but this last visit experience I had… I won’t be back. The young chick at the register was unfriendly, rude and rolled her eyes.
I ordered a small peach pleasure no banana sub strawberries and a medium of the same thing. She couldn’t get my order correct and said I couldn’t get a free boost with my drink. Then I said I’d pay for it and she rolled her eyes again.
As a former Jamba Juice employee from 11 yrs ago it was a Horrible experience, I won’t be back.

Let me just preface this by saying I understand that it’s not the fault of the employees that they’re understaffed. but this could never be my regular stop for Jamba Juice. 20 minutes for my one smoothie, and the people who were checked out behind me had 4 to 5 drinks a person were served ahead of me.

DO NOT COME TO THIS JAMBA. Unless you have like thirty minutes to wait to get your drinks. Waited 20 minutes and they didn’t even start making my drinks. They either need to add more staff or get trained better because their prep time is ridiculously slow.

Awesome staff and service here! Timothy is high energy, polite, positive, and a great representation of the Jamba Brand! Thank you!

I haven’t been here in months but decided yesterday to drop by since it was 97 degree weather outside. What better else way to cool it down than with a smoothie from J.J.
We got here and there were about 4 orders ahead of me. I usually order a large mango-​go-​go and asked for a kiddie cup for the daughter. But today I wanted to try something different so I decided to Unilocal it. I can across a lot of Unilocalers mentioning «peach pleasure smoothie.» And that’s exactly what I’d order.
It took less then 3 mins for my drink to be done. Right off the bat as I’m watching one of the worker pouring my drink into a cup, I’d notice my smoothie looked very watery. Since this is my first time trying it, I’m not sure if it’s suppose to be like that or if it was overly blended. But it’s a smoothie and all smoothie is suppose to be well blended and «smooth» not slushy like.
Id said thank you and grab our drinks. The drink itself wasn’t too bad. My daughter loves it but too slushy/​watery like for my taste. Next time around, i’m gonna stick with my original order; mango-​go-​go!

I enjoy smoothies and freshly squeezed juices every now and again. Tonight I stopped by this location after running errands close by. I ordered the small size Caribbean Passion smoothie made light which has ¹⁄₃ fewer calories, sugars, and carbs. My friend ordered a small size Peach Pleasure smoothie. Honestly mine tasted way better than hers and was slightly healthier. We were the only two customers in the store and the two female employees were very friendly and made our smoothies promptly. They were also very patient when I spent 5+ minutes reviewing the nutritional information about all the smoothies. I would definitely return to this location again if I was in the area.

The Citrus Kick is awesome! All fresh squeezed juices! The employees are super friendly as well

I came here to grab smoothies for my coworkers. I ordered a total of four drinks and they couldn’t even make it right. There was five staff total, a long line, and they were just a hot mess.
Girl took my order. Waited approximately 3 minutes until I started noticing the chaos. The lady in front of me had a custom drink, and she told them specifically how to make it, they got it wrong twice… Then came to my drinks. I asked for one white gummy and orange dream machine extra thick original size. Those came out alright. Wasn’t the best I had. My next order was a power light mango go go and a light peach pleasure, both split into two cups. The person pouring the drink, didn’t do any of the notations that I requested so I had to walk up there and tell him. As he was apologizing to me, he spilled one of the peach pleasure. Remade the drink but it came out to be something else that was purple. He looked at the drink, looked at the manager and still poured it in. As he realized his mistake, I just told him to forget it, I’ll take it. My other drinks were watered down, and I was not happy. Walked out irritated. Jamba Juice staff please get it together before spring starts and you’re even busy than what it was that day with 10 customers.