Lai Mark W, DDS

I Love this Dentist and the amazing staff that works with him! Every face is friendly and each visit varies a bit but is never cause for anxiety! In the past I have put dentist visits off due to the extreme anxiety and pain that was sure to follow… as a result I have 2 less teeth in mouth
:(then I should. My very first visit I was very honest about past experiences and immediately put to ease starting with the secretary and then the hygienist who continued to show me great kindness… all before I even saw the Dentist… I was so impressed with the commodery between employees, they all interact like sisters with one another. This is a close knit group who have all been together for many years and I felt right at home. Dr. Lai is very informative… he narrates what he is doing and why the entire visit– I find it both educational and distracting! I love his commentary while he is working on my grill. He is by far the best Dentist I have ever met and an advocate for good oral care. I have a dentist for life!

I have been using Dr. Lai and his staff for over 12 years and they deliver the best and reliable dental service. He is very thorough and goes above and beyond by explaining and making sure you understand and feel comfortable with what he is doing is good for you. I have recommended him to many people to try and most have switched to him as their primary dentist. I am happy to highly recommend this dental team.
Cheers!

I think I have found my new dentist! Today was my first visit and I am so impressed by Dr. Lai and his wonderful staff. One of my fillings fell out so I needed immediate assistance. Apparently my previous dentist was closed during my scheduled appointment (wth right? I was so pissed) so I called Dr. Lai’s office this morning and they were able to schedule me for the same day. Wow! I love how Dr. Lai explained the procedures step by step that way I knew what he was doing and why it was so important for my teeth. Even though I just met him, I felt like I could really trust him. I can also tell he’s a perfectionist because he took his time in making sure my fillings looked as natural as possible. I am so impressed by the results as well as the professionalism with the staff. Can’t wait until our follow up next week!

Dr Lai is a great dentist. I recommend him to everyone. He doesn’t upsell dental work or whitening products. He always takes a conservative approach to any dental work I’ve needed. He charges a fair rate for high quality dental services. Everyone in the office is friendly and is happy. That’s a sign of a good business.

I’ve been going to Dr. Lai for over a decade and I love his staff and how he operates his office. Got my two front teeth fix because I was chipping away and now my teeth looks perfect. Now I can smile without hiding my front teeth… Yeah.

Dr. Lai is the best dentist ever! He’s so nice and helpful. He takes the time to tell you everything he is doing while working on your teeth and giving tips. You can really tell he cares and wants to help you. I was on the verge of having gum disease and he cleared it up so easily with antibiotics! He said I’m one of his mini success stories :). I wish I would have been going to him since I was young! Thank you for everything Dr. Lai!

Dr. Lai has been my dentist for 12+ years and 7 years ago, I moved to Southern California, and I have yet to find someone like him here so I drive 6 – 7 hours each time to see him. He is very honest and won’t have absurd charges on your bill. Unfortunately, I can’t say the same about some of the dentists that I’ve had in So Cal.

Just had my regular checkup and cleaning with Dr. Lai again and I cannot stress how great of a dentist he is! He always takes his time to fully explain every detail to his patients and always does his best to answer any questions one may have. He never pressures you into buying or doing anything either.
His staff is also great! Make you feel comfortable and relaxed.
Would definitely recommend Dr. Lai!

A friend who has been a patient of Dr. Lai for many, many years recommended him and I’m so glad she did! Dr. Lai and his staff are awesome and the office is very clean. Dr. Lai is informative, thorough, and doesn’t try to upsell his patients on things they don’t need (a problem for me with some previous dentists). I would recommend Dr. Lai to anyone who is looking for a great dentist.

My entire family and I have been coming to Dr. Lai since he took over the dental practice from Mark Muckey. He has overseen the care of my baby teeth and grown up teeth. He makes sure to explain everything he is doing and takes the time to answer ANY questions I have. He has made wonderful recommendations for orthodontists and oral surgeons. Overall he is just a WONDERFUL dentist. His staff are all also very helpful and kind. This is a great dental office and Dr. Lai is great!

I have a terrible set of teeth– I have had terrible dentists before this… Dr Lai and his staff made me feel at home– and actually want to schedule another cleaning. I love that he has a mirror, looking down at your mouth so you can see everything he explains… and boy does he explain… he gives you reasons why, and what could happen. My Erik and his mother have been coming here for YEARS. I’m glad I don’t feel like a coward any longer… He even made my 3 year old feel at ease– and that’s a plus… such a positive and reassuring man– I would surely reccomend him to anyone– and that is coming from someone whod rather get her toe nails pulled out than go to a dentist.

This will be a long review because Dr. Lai is honestly the best. I’ve been going to Dr. Lai’s ever since I can remember so maybe I’m biased or just the luckiest 21-​year-​old ever. Seriously, some people have horror stories about going to the dentist, or they dread it. My entire family actually ENJOYS going to the dentist. This is through fillings, braces, root canals, tooth implants, and more… we all still love going to the dentist.
Since I’ve known Dr. Lai my entire life, he’s overseen the development of my baby teeth and adult teeth. Though I’ve been lucky to never need braces, I’ve had a TON of cavities. I have a sweet tooth and can be a little lazy when it comes to the flossing. He recommended ACT rinse to help harden the «soft spots» in my teeth that lead to cavities, and while I use it on and off, Dr. Lai can definitely tell the difference when I consistently use it… and the X-​rays prove that the recommendation works. On the note of fillings though, all my fillings have been top-​notch. Dr. Lai said himself that some fillings might need to be re-​done down the road but he’s not giving himself enough credit. I had a friend who freaked out because a one-​year old filling fell out and since she had Invisaligns, the whole fit of her braces was off. She was a wreck. I’ve had fillings (not just the metal ones, but the ones that blend into your teeth) that are at least a decade old and still holding strong.
I’ve always had a sensitive gag reflex, which Dr. Lai and all the dental hygienists know so X-​rays are always really speedy, with the assistant usually apologizing to ME, which they definitely don’t need to at all. Fillings are also speedy but the quality is so obviously there. Dr. Lai usually flips the mirror up when he cleans my teeth or does fillings to calm me down so I can see that nothing is going down my throat. He also taught me that breathing through my nose also helps when I feel like I’m going to gag.
Dr. Lai always seems happy, and it’s clear he enjoys what he does. I’ve seen him patiently explain things to people who haven’t had a dentist appointment in like 7 years, and he is always willing to explain things to me. Sometimes he repeats things, but I don’t mind. He’s always willing to work on his patient’s timetable, or the insurance’s timetable actually. When my parents came to him, they had no previous dental experience but he’s taught them all they need to know about taking care of their teeth.
Everyone who works with Dr. Lai is great as well. I’ve had both assistants floss and polish my teeth when Dr. Lai has been busy, but Dr. Lai always makes sure to personally inspect everyone’s teeth very thoroughly before they leave. Julie is always very efficient too, I’ve had to send her paperwork to get my wisdom teeth taken out while in Southern California and she handled everything within a few hours. I’ve left messages on their answering machine overnight and gotten responses at 9am the next morning.
The waiting room is always very clean and tidy. The kids have Highlights magazine of course, and some other childrens books. The adults get a wider selection, like People, Sacramento Magazine, and others. They also have some clownfish (which they’ve had before Finding Nemo, actually). Once I met this woman in the waiting room who had Dr. Lai when she was a child, and had been struggling to find a good dentist in Roseville for her husband and children. She thought Dr. Lai had moved away a long time ago but as soon as she heard that he was still in Sac, she made appointments. She said that she still had fillings from Dr. Lai that have held up, so it’s a real testament to how awesome Dr. Lai is.

Dr. Mark Lai is the kind of dentist that makes me feel like the queen of the molars.
I’ve been to other dentists who have assistants clean and polish my molars, and then have the dentist step in for a 30-​second inspection of my mouth. Not at this office. Dr. Lai personally pokes, prods, scrubs and shines my grill, making note of everything he’s doing, what he’s seeing, and how well I’ve been taking care of my teeth.
At every chair, there’s a flip mirror on the light, so if you’re not into staring at ceiling tiles or avoiding eye contact with the person six inches from your face, you can gaze into your cranial orifices. Perhaps not the most flattering view of your profile, but entertaining nonetheless.
What I like best, though, is Dr. Lai’s integrity. Dr. Lai tells me what dental work could be improved and what level of urgency it may or may not have, and leave it to me to decide what to do without sounding the alarms that my teeth will fall out if I don’t make an immediate decision.
Bonus points for the bag of dental swag after every checkup.